Customer Reviews for KM&J
(U-Haul Neighborhood Dealer)

475 reviews

733 Whitfield St   Starkville, MS 39759

(662) 268-4144

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    10 am–4:30 pm

Services at this Location:

Contact Us

(662) 268-4144

733 Whitfield St
Starkville, MS 39759

Services at this Location:

Hours

  • Mon–Sat
    7 am–7 pm
  • Sunday
    10 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Need to inspection be careful, only one error on vehicle transport the. One on left night break for burn out only right was on , after all the whole u haul running great.

Jerry U. 
Rating:
5.0

Customer did not leave a comment.

Misty A. 
Rating:
5.0

Kim and her staff run a first class outfit

HANS H. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
4.0

Customer did not leave a comment.

Jeriko C. 
Rating:
5.0

Customer did not leave a comment.

WHITAKER H. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The staff at KM&J had amazing customer service! They were excellent with helping us hitch the auto transport to our 20' truck, and get the auto on to the transport as well. They thoroughly explained all items in the paperwork and were very pleasant to deal with during the entire process. Super helpful. They relieved a lot of “moving day” stress for us.

Chris O. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Rented at the same location multiple times and they've always straightened me out and treated me right

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Regan H. 
Rating:
1.0

This place gave me a truck that has engine light on, oil life is 0% and I needed to do 100+ miles with that truck. The level of gas they said was not at the same level but I end up leaving with the paper said level not to get penaltilized. They are playing a nice game in there to make extra money from customers and put the customers life/time/family in danger by renting them NOT MAINTAINED trucks. Do not rent from this place if you do not HAVE TO!

BURAK T. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Most efficient Uhaul rental I have ever experienced. The Uhaul truck was ready and very clean. Pick up and drop off was quick and painless. Staff was crazy busy, but still polite, helpful and friendly. Kim was super helpful. Will rent from this place for every college apartment move I have for my kids in the future!

florrire B. 
Rating:
5.0

Customer did not leave a comment.

Candice M. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

I asked for a 15' truck and they gave me a 26' truck. It was more difficult to drive and cost me about $30 more in gas. I may not use Uhaul again because of this issue.

Michael W. 
Rating:
5.0

The employees were EXCELLENT!! Went above and beyond to help us out. Recommend this location to everyone

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
4.0

Maybe signage directing to after hours drop off. On line drop off instructions are a great feature.

george P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Kim is amazing! She knows her stuff. Her and her team made sure everything was good to go for a cross country move!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Friendly service. But even more importantly, quick and prompt check in and out process.

jason W. 
Rating:
5.0

Customer did not leave a comment.

cindy J. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Fast and efficient. I even got a text message the day before about the drop off. This was reassuring and unappreciated that very much. Thank you

kimberly W. 
Rating:
5.0

Check engine light in the truck was on, truck ran very rough.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

jessie B. 
Rating:
4.0

Customer did not leave a comment.

Shalonda R. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

mohamed E. 
Rating:
5.0

Customer did not leave a comment.

CHARONDA S. 
Rating:
5.0

Customer did not leave a comment.

trip F. 
Rating:
5.0

Customer did not leave a comment.

ERIN P. 
Rating:
5.0

My husband and I were well satisfied with the service from Kim and her staff. If the need arises, we will definitely rent from them again. I highly recommend this business!

sue R. 
Rating:
4.0

Customer did not leave a comment.

Jerrell T. 
Rating:
5.0

Above and beyond excellent customer service!

Patti F. 
Rating:
5.0

They met us at the truck with paperwork ready to sign. Very easy!

Misty B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Kim was amazing

JACOB L. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Awesome staff

Elecia B. 
Rating:
5.0

It was a good experience. No complaints.

Meredith S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Peter I. 
Rating:
5.0

Nothing- Kim will take of them!

Harry B. 
Rating:
5.0

Great location. Friendly people and fast service.

Mike S. 
Rating:
5.0

Fast and easy

Ronnie O. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

CHANDA R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

trip F. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Just the opposite of my pick-up experience. I was in and out in 2 minutes. She quickly checked the truck and said "you are good to go, thank you for your business."

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Hayden H. 
Rating:
5.0

They were very kind and went out of their way to create an easy experience for me!

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Donovan S. 
Rating:
5.0

Customer did not leave a comment.

Candice M. 
Rating:
5.0

Everything was great from pick up to drop off!!!

Shuronica R. 
Rating:
5.0

Lived every thing about it—I've been there 2x. Both times were wonderful.

MARIE N. 
Rating:
5.0

Customer did not leave a comment.

Christen S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

This was the second time I have used this site and both visits have been pleasant. Drop off was quick and drama free. Great site!

TONY P. 
Rating:
5.0

Customer did not leave a comment.

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

Wayde B. 
Rating:
5.0

Customer did not leave a comment.

kaila P. 
Rating:
5.0

This location was spot on. The vehicle was ready for pick up and the staff was accommodating.

LEYSER M. 
Rating:
5.0

Very simple / efficient return. Received my final emailed receipt before I could even get out of the parking lot.

CHARLES W JR P. 
Rating:
5.0

Customer did not leave a comment.

trip F. 
Rating:
5.0

Amazing

Marie N. 
Rating:
5.0

Nothing Kim was awesome.

LARRIAN T. 
Rating:
5.0

All aspects of this rental went very well for me. I definitely would use this location again and recommend to anyone else.

David L. 
Rating:
5.0

Customer did not leave a comment.

santana R. 
Rating:
5.0

Great rental and the employees were extremely helpful.

Sabrina K. 
Rating:
4.0

The vehicle had 2 safety issues. The head lights were aimed to low. Was very dangerous to drive at night. Passenger side mirrors would not hold the set position. The AC was completely useless.

LEWIS N. 
Rating:
3.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

If your using KM&J, nothing to improve on.

michael J. 
Rating:
4.0

No improvement needed. I had a great experience.

FELIX E. 
Rating:
4.0

Even though we requested a dolly, there wasn't one so they loaned us the store one. It was broken & not much better than not having one. We had to return it before we left town so we had to get our neighbors to help us unload when we got home

Donna A. 
Rating:
5.0

Friendly kind helpful staff!

Chris S. 
Rating:
5.0

Everything went very well and very smooth. This location went out of their way to help satisfy my needs, and it all worked out perfectly. The Staff was also very Friendly and very Professional!!!

NEW B. 
Rating:
3.0

Customer did not leave a comment.

Limichael D. 
No reviews have been submitted for this location.

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