Customer Reviews for KNB Tires

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KNB Tires

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Tom B. on

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When I reserved this Uhaul I checked to do it in person not online. Get there and the place is closed. That should have been notified to me that I couldn't do that at that location. We had no idea how to do it online. Waisted 45min figuring out what to do. Called Uhaul and the person walked us through the steps. At drop off the place is not lite well and people were walking around smoking weed. We couldn't get out of there fast enough. We were scared had our adult children lock themselves in car while we returned truck

Ursula M. on

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Dropped off truck before location was open so not much to report on.

jessie R. on

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Great services , great truck .

Steve B. on

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Just keep doing what you're doing, I had excellent service at both locations. Thanks.

Jason V. on

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Make the place be more welcoming. Looks like a dump site for uhauls. Next to a motel with no security or anyone to help you out

Kirvio P. on

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I was waiting in this location for assistance the guy took 15 minutes to come back and wen he came was telling me I have to go to Others store for the truck because he was busy whit another customer selling tire, he was telling me u haul is no he’s deal. Very bad experience in this store.

Ivelisse M. on

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Great customer service

Mauricio L. on

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Customer did not leave a comment.

Frank D. on

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Customer did not leave a comment.

Somsak V. on

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Keith P. on

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Ensure that reservations are verified and validated. Make sure that all applicable details are available to the customer for the pick up....

Gregg J. on

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Customer did not leave a comment.

Yassine E. on

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inspect and service your trucks prior to be given to customers especially long distance move. poor response from management in response of managing problem and communication response time. customer service transfers constantly to another personal and does not even give the information already reported so you have to repeat yourself and often stay one hour on the phone to then be told. truck you rent weeks prior not available at site on day of reservation and then need to change location. Poor management response to situation and follow up. If that were not enough, when you reach out to the original manager who rented the truck, the person says they only get a small percentage and are a franchise call UHAUL and ask for a manager theres nothing I can do is not the response for the customer. I am still awaiting compensation and no one calls you back. I had to call back today from work and spend 35 minutes between two reps to get the case opened and sent to a manager. Horrible experience.

jose H. on

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Happy with u-haul trucks

David L. on

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Customer did not leave a comment.

Edgar R. on

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Customer did not leave a comment.

Chris H. on

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scott E. on

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our first pickup in Gainesville was a disaster, the pickup at KNB went better.

Christopher S. on

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It was unclear as to where the leave the truck. The location was poorly marked from the street. There was zero lighting and it was extremely difficult to find the drop box because of the lack of lighting. I wouldn’t have felt safe if I was alone dropping off at night.

SHAUN G. on

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I went to my local location for the rental who told me they didn't have a dolly big enough ( i thought toe dollies only came in one size) and searched fir another location. The guy at recommended location was nice enough but didn't check out the equipment on leaving. Got back home and found the rear light didnt work. Don't know if its a bulb. I know things go bad from time to time..

nikita S. on

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customer service was excellence the agent was very helpful he made the rental possible..we couldn't have ask for better

CESAR L. on

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Person in charge not polite at all. Very rude. No manners. I will not used this location in my life. He insulted me and was very racist. I am very unhappy.

Kathleen H. on

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Customer did not leave a comment.

Nicholas M. on

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Customer did not leave a comment.

Ronald K. on

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Richard G. on

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The location is sketchy and unorganized. I was supposed to arrive at 9 am to pick up my equipment. I called the location, I called Uhaul and played ping-pong. Uhaul customer service wanted to send me an additional 9 miles out of the way. About 9:30 some guy comes strolling in, smoking his cigarette and tells me they know nothing about my reservation. After an hour I finally got my equipment and left.

Ernesto S. on

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Nothing, the gentleman was a great help he showed fantastic customer service so I wouldn't change a thing.

jaqueline S. on

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It was a drop off location

Conrad W. on

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Charles is very helpful. This is more of an automotive center.

james R. on

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Customer did not leave a comment.