Very helpful and friendly!
Cathy D
Customer Reviews for Knight Owl Storage on Hwy 90
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This review is not directed towards the Security Stor All drop-off location itself, but rather towards the U-Haul app and the 800 number customer support. --------------------------------------------- Unfortunately, my drop-off experience at Security Stor All was not as pleasant. Due to the U-Haul app malfunctioning on New Year's Eve (when the location was closed), I was unable to complete the drop-off process as instructed. When I called the 800 number for assistance, the agent offered to transfer me to another department, which resulted in a lengthy and cumbersome hold time. This detracted from the otherwise positive experience I had with the Kirkman Rd location.
AHMET HExperienced great customer service.
KIM DThe radio wasn't working but everything was ok.
YUVONKA GKeep being warm and friendly to the customer.
Bernadette RNothing everything was perfect!!!!
AMELIA MEmployee was impatient and got really annoyed when I asked to see the mileage and gas level in the truck prior to signing the contract. He seemed annoyed that I asked why the contract price had increased after I was sent to a different location (his location). After asking why my reservation details had been completely wiped out and the additional $5 safe travels insurance had been deleted, he let out several loud sighs and looked at me as if to say, "you can take your business elsewhere!". The UHAUL dispatch person informed me over phone that she'd add a complement additional 15 miles because I had to be switched to another location on the day of pickup after I was confirmed for a 2nd location other than the one I initially reserved at and was confirmed for the day before. He applied the additional miles to the contract, but charged me extra for them. Very unpleasant experience!
SHYOKI MGreat customer service, very knowledgeable and helpful. He was very polite and professional. I was having a hard day, he made it better. I had to call all around town due to my original reservation being canceled the day before due to the time not being corrected when I called to change the size of the truck. It causes me a delay and a hardship.
LaShae BGood service , good personnel . They work with you , walking you through the paperwork and observation of the equipment .
Daisy MTruck was not Clean inside or in the back Young Lady that waited on us was Awesome
LARRY LNice friendly people. Great location. Clean well maintained trucks. Great service.
Deanna MParking the trailer was a bit time consuming due to the configuration of their parking area.
Dan DGood service
Luis AThe rep went over and beyond for me at the last minute and I’m thankful for her. Very professional and kind!!!!!
Corey BGreat customer service! Very friendly.
lisa tCouldn't have asked for friendlier or more helpful service. And the location was easy to get to and in and out of.
Boyce HNothing that I can see my experience was very satisfied
Stephanie KTHE ONLY THING WAS THERE WAS NO USB PORT IN THE TRUCKS
Laventris HNA
Yvette WPrevious user left mattress cardboard boxes in trailer. I used them to protect glass table tops!
Paul CThe person whom took care of us was very polite and professional he also was very patient with us
Stephanie IThe associate was very friendly and professional
leroy aCustomer service was excellent. Thank you!
Cassaundra HGreat experience and very convenient location
Warren PThe associate was very helpful in explaining all the necessary details and very professional
leroy aMy experience with U-Haul was nothing short of amazing! I genuinely enjoyed the ease of the Mobile pickup option. Hassle free! 1000000/10 ! Will definitely be returning
Sasha LVehicle was ready at our time and was a value
EDNA CStaff was helpful, courteous and on top of it.
Christina WSoftware was inefficient and difficult. This was compounded by a weak signal that isn’t U-Haul’s fault, but the lack of alternatives when the software wasn’t performing made checking the truck in a hassle.
MICHAEL LImmediate service upon return. Friendly staff and a safe location!!
BRYAN HThe girl who was accepting our uhaul started to talk about how we wanted to pay and I had to show her the receipt and how we already paid in full at the pickup location. Then the said the computer reset and she could see that. If the system could just be updated faster maybe?
Rachael Inone
leroy aRats and mice got into my unit. They ruined alot of clothing. I had 2 units i moved out of one on the 5th and the second one on the 11th of this month and i just got a notice i needed to pay rent. The dead rats and mice we encounters were left in the wall way for days.
Cecilia G | Overall ExperienceGreat service and staff.
Mark GIt was very upsetting that the tenants where not made aware of the rodent infestation when it happened to be able to make needed arrangements for their belongings. I was not notified until I came to rent a U-Haul and move out. There was damage to a mounted deer head, handmade dream catcher, and not to mention everything from cloth furniture to clothes and other items had to be cleaned which endured a cost because of rodent feces and urine. The only solution we were given was be reimbursed 1 month's rental fees. You can be assured that did not cover the cost of the loss of the mounted deer head much less the cost to clean and wash all the furniture, clothes and etc. I was very disappointed at the handling of a situation that another tenant created, but we had to pay the price for.
Brandelyn L | Overall ExperienceI can’t remember the name of the lovely man at the desk, but he was fantastic! Excellent customer service.
Olivia LDispatcher as best as I can call service attendant was helpful and made my experience easier
Brian HNothing very professional and knowledgeable
Norbert ZI've used Security Stor-All on 2 different occasions and wouldn't trust another facility. Good security, clean, inside units and staff on-site.
CYNDIE S | Overall ExperienceGreat customer service, reliable representative made sure I had all the equipment I needed.
Sydne TSecurity Stor-All was safe and convenient.The staff was always helpful and available.I highly recommend this facility.
Annie H | Overall ExperienceOverall very satisfied with the rental and return process. Friendly staff made it quite easy to navigate the size truck, availability and blanket count needed. We will be back when a need arises. Kind Regards, Mrs. Parks
Charles PI will ALWAYS select this location. The gentleman who waited on me was Thea best. Most of all down to earth.
Elizar RThe man who checked me in was very sweet. I enjoyed talking to him. The service I ordered from the uhaul site never showed to unload my truck and I had to do it myself. And the check in gentleman was very nice and understood.
Patricia MThe customer service was GREAT!
Valencia BYour employee was amazing! Kind, considerate, helpful...definitely made the experience memorable. We will definitely rent from this facility in the future.
Samhmi FNo issues . Good experience
Ernest MPerfect rental
hardyryan HKeep it up
Drew DRented a truck from this facility more than once. Different employees but always great customer service(which is rare these days). I do not have any suggestions because this is my preferred facility to use.🙂
Lachandra BTwo thumbs down, nothing but lazy thugs at that location, with the exception of maybe a couple of the young ones who are probably only there, momentarily, I’m sure they’ve got bright futures ahead of them!
Brian CNothing everything went smoothly and that made it very convenient for me. Very friendly staff with great prices!
Carole PThe fellow who checked me in was also friendly and professional. I was ready to go in less than 5 minutes. As I was having to wait for a ride, he stood outside and kept me company while I was waiting. Very much appreciated.
Alan HAlways helpful staff. Always clean and neat. Never saw any signs of insects, rodents, etc Would recommend highly!!!!!!
LAURA F | Overall ExperienceVery helpful, check in was easy and painless very nice staff
George W | Overall ExperienceHaving my valuables in a nice clean climate controlled facility was of utmost importance to me. I couldn't have asked for anything better. This facility should be the benchmark for others.
Terry S | Overall ExperienceEverything was good I just think it needs a outside unit it would be more better easy access
Leila R | Overall ExperienceHORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same. 😞
Shyoki M | Overall ExperienceWonderful experience would definitely use storage again.
Fannie B | Overall ExperienceGreat storage place
NED B | Overall ExperienceStaff was always friendly and helpful. Would highly recommend!
Rebecca B | Overall ExperienceHad an easy transition. All questions were answered in a professional manner. Will refer other to your establishment.
Rosie N | ReservationClean facility. Very accommodating
Landon C | ReservationTracy was very helpful when renting the climate controlled space. The area was clean and cool. I specifically like the fact that security cameras are used and that access is limited to 7 AM to 7 PM.
JOHN C | ReservationI placed my reservation online for a storage unit with same day move in, they had exactly what I needed at a reasonable price. Great customer service, would reccomend them for all your storage needs.
Michelle R | ReservationExcellent customer service by Jordan!
Lisa B | ReservationExcellent customer service
Darnisha A | ReservationI'm satisfied
CHARLES N | Overall ExperienceI have used this facility on and off for years! Love the climate controlled environment.
MICHELLE v | Overall ExperienceThe facility is clean and orderly. Entry is easy and accessible.
Robert S | ReservationThe atmosphere and the people are so friendly & nice especially Mr.Chuck and the lady ( sorry I forgot her name) but she handle everything for us, when Mr.Chuck was out of the office. Thank you !!!
LECONYA J | Overall ExperienceNever had a problem in the 9 years I used them and all staff were helpful and pleasant.
REBECCA B | Overall ExperienceSolid experience, easy to work with.all staff easy to work with
CHARLES M | Overall ExperienceThe agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.
Kim N | ReservationDecided not to rent because agent says they don`t honor online guidelines or deposits! Not happy!!!
Privacy R | First Impressionsvery friendly, good folks to deal with
Privacy R | First ImpressionsAttendant was very nice and helpful.
Privacy R | First ImpressionsChuck was prompt courteous and flexible. Above all else he was very friendly!! I would definitely do business with him again.
Privacy R | First ImpressionsFriendly customer service. Secure location.
Privacy R | First ImpressionsQuick and easy process. Super friendly staff. Thank you Chuck! He evn offered his personal cell in case I had any problems. Definitely will use again !
Privacy R | First ImpressionsLarge clean storage unit, perfect for my needs, hours are clearly posted. Don`t like that they dont send out monthly invoices/payment reminders but like everything else about the facility.
Privacy R | First ImpressionsYou only access storage unit when the office is open
Privacy R | First ImpressionsThe staff needed a better working knowledge of the method of reserving a unit via the internet. Clearly the worker did not understand how to access and hold a reservation via this method.
Privacy R | First ImpressionsThis is a very nice facility. It`s very clean, well lit, and had a freindly customer assistant.
Privacy R | First Impressions