Nice people, open 7days a week was helpful. Thx
Rick t
Customer Reviews for Knots Bait And Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nasty inside old decals outside.
Bruce NPerfect !
KENNETH FWe had an easy pick up, great customer service!
MATTHEW CHonestly, this was probably my best U-Haul experience to date. The person who helped me was super helpful and made the whole experience stress free. I was finally able to clean my yard up and it's great to have it done :)
DANIEL RThe lady who helped me was very nice.
Andrew FProfessional, easy to rent, clean 15 truck. They worked with me with the time to return the truck because the movers were coming later than expected. I highly recommend.
BELINDA TExcellent!!!
JAMES MGas was not where it said it was at pick up, it was off about a quarter of a tank. Already down the road when it leveled out to correct fuel. Needs new windshield wipers. Staff was great and friendly.
Therese GEverything was good
Kathy TA little improvement in lifting hitches on/off in regards to the 6x12 cargo trailer I rented.
JOHN AVicky was very nice and professional will continue to do business with them
RONALD CVery nice people helped me
MARK RThe staff were wonderfully kind. They lacked knowledge of the equipment but were as helpful as could be. The staff and I both had issues trying to make a reservation due to website issues. I will go there again for my trailer needs.
Michael CVery professional experience, area was very clean n organized, easy to pull out n return, very friendly and helpful people 👍 will diff/ recommend
JUAN GVery professional and helpful.
Susan AMale helper.
BILLY LProcess was very efficient and thorough. Excellent customer service. Highly recommend.
FREDDIE RQuick and easy dropoff
LISA MThis review is for the first location that you gave me to drop off in Trenton Florida. Then had me drive to another location using Old town, Florida location (a different location) making it 32 miles round trip. I had no issues with the Old town location. Because the one you sent me to was full. So far uhaul has offered nothing for miles and time wasted. Uhaul will not be used again unless I am desperate.
JOHN CGreat service. Excellent.
ANGEL PMy complaints are mostly about uhaul system and not the location. As picking up the trailer I got a text with a link to review the reservation. A few moments later got a second text to view the condition report, and it was explained if I didn't look at it, that it inferred agreement. I tried several times to open both text links and neither would load a form or site. The contract print was so small that may need a magnifying glass to read next time. The staff did print in a bigger font so it was readable. The error message displayed for the reservation and conditions report stated This site can't be reached Uhaul.com refused to connect...still today I can not read these documents. I had a reload button and a details button. Reload just brought up same screen. Details button said check cables reboot routers and modems. I was on cell phone with full signal bar strength. I prefer to be able to review paperwork to preclude problems if a different person receives the item back.
KEVIN CI reserved and Pre-registered a day ahead TOOK OVER 30 MINUTES very disorganized ! Went to pick trailer up and she took almost an hour to find her laptop and couldn't because some one took it home, then she called someone to locate the laptop and was told to use her tablet, she tried to sign in on a tablet and took forever to accomplish that, and then she still had to take more information from my driver's license which I provided the day before when I provided my credit card to reserve the trailer ! I waited for her to do a printout for me BUT HER MACHINE WOULDN'T RESPOND so i said id pass on the printout, (it took almost a hour) to get off the lot ! When I returned the trailer almost 30 minutes after 4 She charged me for another day saying she had to because I was late ! I WOULDN'T HAVE BEEN LATE HAD SHE BEEN MORE ORGANIZED AND NOT HELD ME UP FOR ALMOST AN HOUR WHEN I PICKED IT UP I could have been back sooner ! RONALD C (8/20/2024)
RONALD CMy first attempt to pick up this rental in Cross City was dismal! No one present at rental site even though I had a "reservation guarantee!" Called local number to no avail. Main U-haul number could only transfer my reservation to this location. Thankfully the end result worked out for me. Young Gal that took care of me did a splendid job, I only wish this was my original pick-up location.
CLIFFORD SThey need a lift for the trailers she uses her personal car jack.
Debi VI didn't check the milage for myself when We made the contract. Didn't think the woman writing the contract was going to be dishonest. We made a trip that was about 80 miles all together. Went to my sons old house picked up his furniture and drove to my house and then back to the rental place. The next day we were told we traveled 200 miles and that we needed to pay an additional $127 dollars. We will never rent from Uhaul again
ALEXIS DNothing, this location stays open 2 hours later than any Uhaul location near me.
Brandon DWasn't able to actually use the trailer we rented because I was not notified that the lift gate made it almost a foot more narrow at the entrance. And we were unable to load the ATV into it. Was also unable to get a refund even after explaining this to the sales associate.
WILLIAM OYes very helpful
MARCUS GWipe down the interior of the cab, look under the seats for garbage, vacuum floor
JOHN GNothing
EDWARD PI reserved and Pre-registered a day ahead TOOK OVER 30 MINUTES very disorganized ! Went to pick trailer up and she took almost an hour to find her laptop and couldn't because some one took it home, then she called someone to locate the laptop and was told to use her tablet, she tried to sign in on a tablet and took forever to accomplish that, and then she still had to take more information from my driver's license which I provided the day before when I provided my credit card to reserve the trailer ! I waited for her to do a printout for me BUT HER MACHINE WOULDN'T RESPOND so i said id pass on the printout, (it took almost a hour) to get off the lot ! When I returned the trailer almost 30 minutes after 4 She charged me for another day saying she had to because I was late ! I WOULDN'T HAVE BEEN LATE HAD SHE BEEN MORE ORGANIZED AND NOT HELD ME UP FOR ALMOST AN HOUR WHEN I PICKED IT UP I could have been back sooner !
RONALD CThe issue lies with UHAUL, it took over 35 minutes to return due to UHAUL trying to charge me $1.00 for 65,908 miles! If I had dropped the equipment while the location was closed I would have woken to a rude surprise! We are not happy with the return experience at all, and it was NO fault of the store but instead UHAUL’s computer system
LIZA MVery friendly and excellent service
CLINTON WThe attended behind the counter was very kind and helpful.
Mehul MYour reservation system online is woefully inadequate.
George PProvide your retailers with better technology and internet. Internet and equipment runs entirely too slow for accurate prompt check out.
Mathew MWe were charged 90.00 more then what we signed. We bought the 15 dollar insurance that is now showing 30 dollars. Shady.
Jean PThey was helpful and nice.
Charles FWhen they hooked up the tow dolly it wasn't hooked up properly I mean U-Haul the U-Haul thing was just a bad experience all around I will never go to U-Haul for anything again.... I believe on our money it says this is legal tender for all debts public and private yet fucking U-Haul don't take cash fuck you all
SHAWN BGreat experience. Friendly customer reps, decent deal for what we needed. Couldn't ask for better.
Gary SWhat I liked the most was they were open on Sunday when we needed them. Super friendly service. One truck. One load. Home sweet home.
dennis pTell your customers to clean up after themselves.
Aaron MThey charged me when I dropped off the uhaul and we returned it clean and fuel was fine. Where we dropped it off couldnt even tell us why we were charged. We should be refunded but when I called she said you have to talk to the location the location said you have to call Uhaul. So thanks for the circle jerk. I am out 57.80
Shane EPleasure to deal with
Matthew MWe started off with reservations made through the Truck share 24/7 at Om Sai Property LLC in Trenton, Fl. They did not do whatever they were supposed to do so the person at the UHaul help center directed us to Knots Bait. The people at Knots were great. They had the truck, they were courteous and made the experience a good one. The ladies at the U-Haul help center were great too. They gave me a $50 credit for my troubles, and I didn’t have to ask for it, they offered it. Thank you!
Charles SThis location was great and didn’t have a reservation with them. The original reservation was disappointing. We showed up at 10:30 and waited an hour for no one to show up, there wasn’t a sign on the door and no further information was given to the customer service representative about holiday hours. So Knots Bait and Tackle saved the day.
Kathi PGreat people working at this location. Super easy equipment return. Highly recommend Knots Bait and Tackle U-Haul in Old Town!
Donald MWeren't very knowledgeable...
Andrew HAwful experience. I reserved 3 months in advance and equipment was not available on pick up day. I was set up for a local rental although I set up for a 1 way rental. Car transport was bent and broken to the point where I had to work on it before I could use it. I was quoted appx. $400.00 cost, then at pick up the cost was over $1000.00. Moving is a stressful experience and U-Haul made it even more stressful. I hope that I never need to use this company in the future.
Douglas kGreat Experience!!!
anna dNothing they were very helpful and met me as soon as I pulled up
Rick SFantastic people always have time and patience with all my questions and a nice smile definitely give all my jobs and recommendations to them
JOHN M