Customer Reviews for Knowlton Towing Inc

Uhaul staff on the phone said they extended the contract due to travel in bad weather but was charged for 2 extra days because they did not process in the computer. Showed up to drop equipment off and waited 45 minutes before finding someone in the yard who wouldn't come check the trailer in. I told him I didn't want any problems or extra charges and he assured me he would take care of it. Found out later we were charged an additional $64. Not happy with uhaul service or this location!!!

Very helpful

Pleasant company

Great service

Very helpful made sure all connections were good to go

Gate was closed and very few pieces of equipment on site. Had to call to get help. Not very convenient but they took it.

Try being friendly and helpful next time and don't schedule drop of before the location even opens, so that way the business operator won't chew me out when I call before hours for drop off.

Probably not the location's or faculty's fault entirely, but I was scheduled to do a drop off at this location an hour before it even opened. When I called, somebody did answer the phone, but he wasn't having helping us even though that's what it was scheduled for. Additionally, the place was very barren and pretty uninviting, what with dust and weeds and whatnot abundant.

I forgot to add the utility dolly to our rental And the kind gentleman I believe his name was mark went a got one for us put it in the truck and did not charge us for it Thanks so much

Issue I have drop off was outside of the business. No security. After I left there would be no reason why someone couldn't come and take the contents from inside the bed; dolly, returned items, etc. which could possibly come back and haunt me for whatever reason. I did take a picture, but who knows.

Clean truck Convenient location

Very helpful

Came over when closed to return equipment

Excellent

They said they don't take pickups and vans but sent a gentleman over to help us .... thanks for the extra help and consideration excellent location

Said they were closed but came over anyways to help us ...Mark was a helpful employee

They go above and beyond

I brought the truck back after hours and put the key in the drop box. I did not go on the property or spoke with anyone in person. The person I spoke to on the phone when I called was pleasent.

Great help!

Outstanding customer service

Ask the customer their location before you give them a pick up point my pick up point was a long ways away from where I was loading and it was only open for a two hour window on a Sunday when I got there it was not even open at 10 AM I had to call them to and wait for them to get there

Amazing customer service. Owner and wife were so accommodating, responsive and helpful. Best rental experience I've had to date.

Rental agent was not there when we arrived. We had to wait more than 30 minutes for them to return to the shop.

Never do self service here. If you do there won't be a real person to help if the authorization doesn't work. Took us almost an hour to pick up our truck.