Customer Reviews for Knowlton Towing Inc
(U-Haul Neighborhood Dealer)

71 reviews

7609 W Hatcher Rd   Peoria, AZ 85345

(602) 412-1697

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 412-1697

7609 W Hatcher Rd
Peoria, AZ 85345

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had ordered some blankets but forgot to take them with me when I picked up the trailer. Got busy chatting with the person assisting me with the rental and just plumb forgot. My fault. It was a very positive experience.

TIMOTHY CARLTON I. 
Rating:
5.0

We locked our keys in the truck during check in A nice gentleman came over and unlocked it

Jason R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Great service and understanding people ready to take you through the whole process as well as answer all your questions. Go to this location no where else.

UTOGO L. 
Rating:
2.0

We were told the day before our reservation that our truck pickup location had to be changed but the two locations offered as an alternate option did not open in time for the movers we had scheduled to come load the truck on moving day. As a result we had to pickup the truck the night before we originally planned to in a location a whole city away. We were given addition mileage for our troubles but we still had to pay for the extra gas required to do that trip. When we arrived at the site to pick up the truck it felt very unsafe. It was located at a tow yard and dogs were barking at us the whole time we were trying to get the mobile pickup figured out. It was so stressful. The site we picked up at didn't have one of the dollies we required for our movers so we had to drive to 3 other locations until we finally found one with dollies to spare. This had to be done the morning of our move when we really needed to be packing up the truck. We have always used UHaul for our moves but between this last minute change to our reservation as well as our terrible experience renting an auto transport trailer three days later we will be looking into alternate options for our next move in a year. The entire experience was incredibly high stress, difficult, and confusing.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
4.0

Everything took extra time to get the documents ready. I did change my mind on the size of the truck from 26 footer to 20. They did go out the way to find a smaller truck but the communication was very confusing.

Yong S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Dwight B. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW BRYAN J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Erick C. 
Rating:
5.0

Great service

DANIEL LANE B. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

Nice couple very helpful

Joe N. 
Rating:
5.0

Mark on the phone was very helpful

Ashleylynn L. 
Rating:
5.0

Customer service was excellent n made it simple n easy

GEORGIA A. 
Rating:
1.0

I had reserved a 20' truck at least two weeks early so as to guarantee it would be available at the end of the month. The location was very close to my home. Two nights before the move, I received a call from UHaul saying the truck wasn't available. Then I was told instead of an 8:00am pickup time I couldn't get it until 10 am. That cost me money because my one of my loaders was with me to pick up the truck. However, nobody was at the business. He finally showed up at 11am and by the time we did the paper work and drove to my home it was noon+. Needless to say, I lost four hours of loading time and inconvenienced several other people who were scheduled around the 8:00am pick up time! Sorry UHaul, spent too much money for a botched truck rental fiasco. Won't be using your services again nor recommending you either.

sue B. 
Rating:
5.0

Good People to work with

Tyson M. 
Rating:
1.0

Uhaul staff on the phone said they extended the contract due to travel in bad weather but was charged for 2 extra days because they did not process in the computer. Showed up to drop equipment off and waited 45 minutes before finding someone in the yard who wouldn't come check the trailer in. I told him I didn't want any problems or extra charges and he assured me he would take care of it. Found out later we were charged an additional $64. Not happy with uhaul service or this location!!!

chad J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Very helpful

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Kendra G. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Pleasant company

Jennifer H. 
Rating:
5.0

Great service

Patrick W. 
Rating:
5.0

Very helpful made sure all connections were good to go

Jesse S. 
Rating:
3.0

Gate was closed and very few pieces of equipment on site. Had to call to get help. Not very convenient but they took it.

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

PATREECE K. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda C. 
Rating:
5.0

Customer did not leave a comment.

Kathy V. 
Rating:
2.0

Try being friendly and helpful next time and don't schedule drop of before the location even opens, so that way the business operator won't chew me out when I call before hours for drop off.

Douglas F. 
Rating:
3.0

Probably not the location's or faculty's fault entirely, but I was scheduled to do a drop off at this location an hour before it even opened. When I called, somebody did answer the phone, but he wasn't having helping us even though that's what it was scheduled for. Additionally, the place was very barren and pretty uninviting, what with dust and weeds and whatnot abundant.

Joshua F. 
Rating:
5.0

I forgot to add the utility dolly to our rental And the kind gentleman I believe his name was mark went a got one for us put it in the truck and did not charge us for it Thanks so much

Francis W. 
Rating:
5.0

Customer did not leave a comment.

TRACY E. 
Rating:
5.0

Customer did not leave a comment.

Hayley F. 
Rating:
3.0

Issue I have drop off was outside of the business. No security. After I left there would be no reason why someone couldn't come and take the contents from inside the bed; dolly, returned items, etc. which could possibly come back and haunt me for whatever reason. I did take a picture, but who knows.

ANTHONY JAMES E. 
Rating:
5.0

Clean truck Convenient location

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Misha F. 
Rating:
5.0

Very helpful

JEREMY B. 
Rating:
5.0

Came over when closed to return equipment

LYNELL P. 
Rating:
5.0

Excellent

ANTHONY F. 
Rating:
5.0

They said they don't take pickups and vans but sent a gentleman over to help us .... thanks for the extra help and consideration excellent location

Alina A. 
Rating:
5.0

Said they were closed but came over anyways to help us ...Mark was a helpful employee

Jeremy B. 
Rating:
5.0

They go above and beyond

Lynell P. 
Rating:
4.0

I brought the truck back after hours and put the key in the drop box. I did not go on the property or spoke with anyone in person. The person I spoke to on the phone when I called was pleasent.

leilani G. 
Rating:
5.0

Great help!

Kenneth B. 
Rating:
5.0

Outstanding customer service

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

david K. 
Rating:
2.0

Ask the customer their location before you give them a pick up point my pick up point was a long ways away from where I was loading and it was only open for a two hour window on a Sunday when I got there it was not even open at 10 AM I had to call them to and wait for them to get there

Joseph S. 
Rating:
5.0

Amazing customer service. Owner and wife were so accommodating, responsive and helpful. Best rental experience I've had to date.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
3.0

Rental agent was not there when we arrived. We had to wait more than 30 minutes for them to return to the shop.

Stacia H. 
Rating:
4.0

Customer did not leave a comment.

natalie C. 
Rating:
2.0

Never do self service here. If you do there won't be a real person to help if the authorization doesn't work. Took us almost an hour to pick up our truck.

Brandi C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

Customer did not leave a comment.

Kelvin L. 
No reviews have been submitted for this location.

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