Customer Reviews for Knox Auto Repair
(U-Haul Neighborhood Dealer)

95 reviews

400 E Dekalb Pike   King of Prussia, PA 19406

(610) 265-3968

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(610) 265-3968

400 E Dekalb Pike
King of Prussia, PA 19406

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It is a little difficult to find this location.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Jean K. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Chong J. 
Rating:
5.0

Thanks Max.

Kevin F. 
Rating:
2.0

Several things...the truck was dropped off at the wrong location, 40 minutes in the other direction than where I needed to go. When I got there, the gent said the previous renter never dropped off the truck. The only truck he had was a 10' with no ramp (I rented a 15' with a ramp). After striking out with another Uhaul location, I took the 10' unit. Poor experience with Uhaul, go to Penske.

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Customer did not leave a comment.

Annemarie O. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
4.0

The app was a little confusing when trying to check in. There should be a note to click Next once you verify that you located your truck. I thought if I clicked Next then I would be done and not able to find the key that was located in the lock box. This led to me calling customer service for help however if I was told to click Next I would have saved time and knew the approval process and key retrieval process was detailed on the next screens.

Brandolyn B. 
Rating:
4.0

Customer did not leave a comment.

Francesco M. 
Rating:
5.0

Customer did not leave a comment.

August S. 
Rating:
2.0

Driver side mirror FELL OFF the truck while driving Hard shifting while driving Pick up location was a scrapyard Highly dissatisfied experience!! Will NEVER rent from this location again!! Does not live up to what I know to be Uhaul Corporate expectations!!

Jeffrey R. 
Rating:
2.0

The online process was terrible. I will never use it again.

Dory C. 
Rating:
5.0

KNOX staff was friendly and very accommodating. I hope all the UHAUL satellites are like them.

Gilbert S. 
Rating:
4.0

Customer did not leave a comment.

Lester R. 
Rating:
5.0

Nothing needs to be improved. The service was excellent.

Steffon C. 
Rating:
5.0

Customer did not leave a comment.

Naga Veera Venka P. 
Rating:
1.0

Place was bad , not sufficient enough for UHAUL trucks

Jaya Prakash P. 
Rating:
2.0

Location was essentially a junk yard. My biggest problem, however, was the fact that the UHaul application took me almost 30 minutes to get approved after I uploaded all of the requested information. I tried to call the toll free number and was put on hold the entire time. So, it took a half hour for me to wait to get approved. Very frustrating.

Eric Y. 
Rating:
3.0

Alert the customer ahead of time if city of drop off has changed from original reservation request.

VICTORIA J. 
Rating:
2.0

The location is extremely hard to find. We missed it at first pass and then had to walk around after doing a huge detour to find it. Its unclear where to store the vehicles.

eric G. 
Rating:
3.0

Nothing. Convenient, after hours drop off.

Teresa K. 
Rating:
5.0

The guy I talked to max or as me and the guys like to call him Maxxi-boo he was born to rent uhauls it was so refreshing too meet somebody who's really living up to their full potential.

David D. 
Rating:
5.0

The man was very helpful and nice. We missed the place the first time but called and he gave me direction and we found it very easily. It was close to our moving destination. We have no complaints.

diane G. 
Rating:
4.0

apparently no longer will be a Uhaul drop center so wasn't very happy to see me

Edward C. 
Rating:
5.0

Customer did not leave a comment.

nicholas C. 
Rating:
3.0

I had trouble finding this place even with my GPS- was confusing to get there. Also by the time I had found it I wasted gas driving around so I was charged an additional $18 for gas!!! Location was closed (it was Sunday)

WENDI P. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Pleasant experience. The folks at Knox we very nice and went out of their way to be helpful.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

The employee was late. They showed up at 9:05 when our reservation was for 9am. Then the computer was running updates so they could not rent the truck to us until it was done. We sat there for an hour and 20 minutes before they were able to rent us the truck. Messed up our entire day and was completely unacceptable.

Leann C. 
Rating:
5.0

Great service...personable and helpful staff!

Linda L. 
Rating:
5.0

This location was very convenient to Villanova. Pick up was quick and easy. Thanks Max!

Lawrence H. 
Rating:
2.0

Your app wouldnt send pictures on the first try, it took multiple attempts when i picked the truck up. And when dropping off, pictures wouldnt send at all. i had to call when i got home. If youre going to offer the app as a service, it should work. Minimally, i should be able to talk to a representative in the app if it wont send pictures when dropping the truck off.

Matt V. 
Rating:
5.0

Was overcharged for gasoline by 3 gallons - I only drove 64 miles and added 4 gallons of gasoline just before I returned the vehicle. The gas mileage should have been about 15 mpg. It looks like I was overcharged. I will be calling UHaul customer service and disputing this overcharge as well as disputing this entire charge with my credit card company.

jason W. 
Rating:
2.0

I would like to add 2 notes: First, I made a reservation and went to a separate location - only to find out that the business was closed, and have the owner yelling at me as though I should've known. Regarding the Knox Auto Repair location, it seemed a bit sketchy. It's not the kind of place you want to show up by yourself.

Jesse N. 
Rating:
2.0

Max was great! He assisted on gas tank issue.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Al K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Loretta K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

VICKY R. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Customer did not leave a comment.

michele P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The vehicle was on the side of the building but the uhaul map said it was in front of the building. Other than that it was perfect!!

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

MIKE K. 
Rating:
4.0

I really liked the self-check in feature - it was fast (much appreciated on a cold, snowy day). Only thing I didn't like - I did not want to purchase extra coverage, but there wasn't an option to not purchase it. Thank you!

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

I rented a cargo van and picked it up on a Thursday afternoon. Knox made the process painless and the vehicle performed well over the next 5 days. I dropped it off after business hours by simply locking the van and leaving the keys in their drop box. The next morning I received the final invoice via email. I recommend renting from Knox and plan to use them for our future van/truck rental needs. Thanks!

Tom B. 
Rating:
5.0

I am still confused about the previous email stating I was late to return and the paperwork was not completed. All that is totally false. I did everything correctly.

SHERRY B. 
Rating:
3.0

Customer did not leave a comment.

Wade H. 
Rating:
4.0

Customer did not leave a comment.

VICKY T. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
1.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

The personnel at Knox Auto were nice, friendly and really helpful! Thanks, Guys!

Christine G. 
Rating:
4.0

This is not where I reserved my equipment. Uhual does a VERY poor job with location.

richard W. 
Rating:
2.0

It wasn't the location of the drop off so much as me receiving a message that I failed to return equipment despite me calling the customer service number the next day after I dropped the van off as well as me having to physically go to the location to speak to someone at Uhaul to confirm drop off. It was a huge inconvienence.

LYNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Bernie F. 
Rating:
4.0

Emailed contract could not be opened to view. I would find a way to correct this. Otherwise, all good.

JIM G. 
Rating:
3.0

Dropped off 10' truck Sunday pm so no one there. Instructions at dropbox were clear.

Daniel B. 
Rating:
1.0

We were charged a $20 cleaning fee that we were never notified about nor was it disclosed on the paperwork meanwhile when we picked up the truck it was filthy either cigarette ashes all over the cup holders and dash board.

KIRSTEN A. 
Rating:
5.0

Very satisfied did a excellent job

Gary H. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
4.0

Location was hard to find even on GPS with proper address. Would be good to give a landmark of where to turn off Dekalb pike. That's the only reason for not giving excellent rating (as drove 15 miles out of way up and down dekalb pike to find it and that added to overage miles!). Dropped off late night and it was closed but easy to find drop box.

Catherine E. 
Rating:
3.0

Customer did not leave a comment.

Satalia J. 
Rating:
5.0

The truck that I rented had only a radio, for long drives, they could be simply equipped with USB players ir cd players.

Mohammad N. 
Rating:
5.0

We dropped off on a Sunday and no one was around, however a sign clearly states the key drop off box location. Very easy. No problems.

Jenny T. 
Rating:
1.0

My original reservation 27250154 was for a 20ft truck. when I arrived at the location, they did not have my truck. Richard, the employee at the Philly Self Storage contacted the 1-800 number for Uhaul and asked to find me a new location for pick up. I was told that there would be a 20ft truck in Willow Grove, PA at 4:30pm. I was not able to wait until 4:30 as my brother was arriving at 10:30am to help me pack up the uhaul and drive it back to MI. Also, the storage unit that I had my stuff at closed at 7:00pm. I would not have been back to Philly until 5:30/6:00 and we would not have had time to load up the stuff from the storage units. I asked Richard why I received a voicemail and email stating that the truck was ready for me to pick up when they did not have the truck. He told me that it he had to tell me that the truck was ready as part of the standard Uhaul response since I had a reservation. So, he had to tell him that they had a truck when they truly did not. He then told me that I should have called him back and spoke to him (after he left me the confirmation voicemail) and that he would have told me at that time that he actually did not have the truck. I called Budget, Penske and several other Uhaul locations and was not able to find a 20ft or larger truck. I was finally able to secure a 15ft truck from this Uhaul location in King of Prussia (40 mins from Philly). The person at this location was pleasant and provided good service. I also tried to reserve a trailer and was told that this location had a trailer, which they did not. The computer was wrong again. Due to not having the right size truck, I now have to buy a one way ticket back to Philly, rent another 10 or 15ft truck, and drive back to Michigan with the remaining items that I was forced to leave in Philly. Please call me to discuss this situation and compensation for needing to rent another 15ft truck. 989-598-5361 Andrea Bahling

Andrea B. 
Rating:
5.0

Amazing guys!!! definitely would recommend them to friends and family!

Kimberly H. 
Rating:
4.0

Improve logistics. We reserved the truck but there was still a wait of over 2 hours for the truck.

Neha A. 
Rating:
3.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Good customer service.No need to improve.

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

RONAK P. 
Rating:
3.0

Personnel was very nice in that they waited for us as we were 5 minutes late.

Anne G. 
Rating:
5.0

Best rental experience I have ever had.Brand new truck, no hidden charges.

Jack D. 
Rating:
5.0

Very accommodating and helpful in working with my changing dates for the need for the rental. Rental paperwork was a snap. They tried to get me the smaller truck that I needed but ended up with a larger one at same rental price with only downside being it's gas consumption.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
4.0

Dropped off truck when the shop was closed.

Sara J. 
Rating:
5.0

The place was closed but the drop off box worked. The communication via email the next morning was clear, concise & fair. It was all good.

lyn T. 
Rating:
5.0

no improvements needed...

Tommy P. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Wenhai W. 
Rating:
5.0

Customer did not leave a comment.

NACHELLI L. 
Rating:
3.0

Extremely overpriced. Was not aware that there was a service fee for filling the tank. The sales person only mentioned a fee for the gas put into the tank

Brittany D. 
Rating:
5.0

Great experience

Wayne E. 
Rating:
1.0

I will think twice about this Uhual service in future. Picking up the truck was not s problem. However when I dropped of the truck, I had picked a preferred location to drop off and when I went to the location, I was told that I was not in the system and I can not drop the truck off here. For some reason uhual had changed the location and did not notify me of the change. I spent 1.5hr on the phone with uhual and no one was willing to help. I just received and email confirming the return of the truck and I'm beinged charged $7.80 for gas even though I had put in the required amount. I will be calling to get my refund. Poor service!! Very disappointed!!

Rikesh P. 
Rating:
5.0

I was re-routed to this location because of a truck availability and I was so pleased with their service. There were no lines and all my paperwork was ready. We were in and out in 10 minutes.

Karen M. 
Rating:
5.0

The gentleman was courteous and quite helpful. He made a stressful move much easier. Location is easily accessible. A great experience.

George B. 
No reviews have been submitted for this location.

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