Customer Reviews for KNR Automotive Repair
(U-Haul Neighborhood Dealer)

753 reviews

20307 Bear Valley Rd   Apple Valley, CA 92308

(760) 240-6538

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(760) 240-6538

20307 Bear Valley Rd
Apple Valley, CA 92308

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was horribly dirty, broken sun visor kept blocking my view. Steering wheel was caked with dirt, had to pick up Lysol wipes to clean it off. Dashboard and interior was dusty and dirty. I was in a hurry else I would have refused truck.

JACQUELINE B. 
Rating:
5.0

Great team

WILLIAM B. 
Rating:
5.0

Perhaps offer a discount when one-way long-distance equipment is returned before the scheduled due date.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ALLA K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

The service was amazing. The gentleman was courteous and knowledgeable and a lot of help. He is an amazing representative for Your company. We will use him again.

JOHN M. 
Rating:
4.0

Joel was very helpful and friendly

SAMUEL S. 
Rating:
5.0

The help was outstanding

WILLIAM B. 
Rating:
5.0

Best customer service kind polite caring great place I could always rent from this place the other places I would not I rented one in Lompoc and the trailer was completely broken with this guy these guys are great

PETER C. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Excellent service Great customer service

MARY M. 
Rating:
5.0

The car hauler but the utility trailer 6x12 I rented to move stuff and had all the problem you could from causing a bad short and almost started a fire still need to have my truck sent in to made sure it's ok

PETER C. 
Rating:
3.0

Customer did not leave a comment.

FLOYD B. 
Rating:
5.0

Customer did not leave a comment.

NORA G. 
Rating:
5.0

Customer Service was Outstanding at this location!!! Thank You to the guy who helped me get on the road. Returning trailer using online check in after hours was a bit difficult but we managed eventually to get the app to recognize our “location” and it went easier from there. I would highly recommend.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

The guy who rented me the truck was polite and helpful. Same when I returned. All charges were correct. Positive experience.

David V. 
Rating:
5.0

This location always has a truck for me…if not on the lot they will get me one. It is always a pleasant and easy experience.

JOSHUA L. 
Rating:
5.0

Very friendly and efficient.

TERRY T. 
Rating:
5.0

The person who helped me has good customer service skills

JESUS J. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

KANDANCE P. 
Rating:
5.0

Great service. Most professional uhaul I've ever been too. Rental and return process was quick and easy

jason B. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
5.0

All was great!

DANIEL G. 
Rating:
5.0

Rented here before. Always helpful and courteous.

IVAN D. 
Rating:
5.0

Amazing customer service, super friendly staff.

ROBIN G. 
Rating:
5.0

Good customer service

Samuel M. 
Rating:
4.0

I had a nice, smooth, and overall a good experience. The staff were polite & worked with me. Thank you.

MIRENDA H. 
Rating:
5.0

Customer did not leave a comment.

LAVERN M. 
Rating:
5.0

Friendly staff, straight to the point. I appreciated this.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

LEONELA R. 
Rating:
5.0

Can't think of anything, was a good experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

good

Yandong L. 
Rating:
3.0

They refused to allow us to park our car at the location during the rental period. We had to park a block away!!!

LEO M. 
Rating:
4.0

Customer did not leave a comment.

MAY A. 
Rating:
5.0

Best customer service I've ever had anywhere I've been to. They took care of me and made sure I had the equipment I needed even with my last minute plans. I highly recommend this place to anyone.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Everything was ready to go when we arrived, no waiting same on return! We were very satisfied. If we ever need anything from U-Haul would not hesitate to return to this location.

Donald F. 
Rating:
5.0

Great people 😀

BRIAN P. 
Rating:
5.0

Great service in and out

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

LEONELA R. 
Rating:
5.0

Nothing I can think of. Very customer oriented & helpful! Will be back. Beats renting a car right now. Way too expensive. And much closer to home. Especially when u can't count on being picked up anymore or brought home despite the hefty price hikes!!

BRYCE K. 
Rating:
5.0

Everything went smoothly. Was very pleased

RICHARD F. 
Rating:
4.0

Nice people.

MATTHEW M. 
Rating:
4.0

Very nice man.

ROSALIND B. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
3.0

Limit the number of customers that can be inside the small rental office at one time. It appeared most of the work was done using a smart phone that could have been done outside. Only my husband and myself we wearing masks. The employees were not and neither wee other customers. I'm vaccinated, but have a compromised immune system. i was very uncomfortable, but needed to be in the room to hear because my husband is hard of hearing.

DANIEL B. 
Rating:
5.0

Everything was great!

Christina D. 
Rating:
5.0

Everyone that works at this uhaul spot are super friendly.

ROCHELLE S. 
Rating:
5.0

Reps were fast and efficient with both check in and returning…

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
5.0

David was professional, friendly. Great service.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Very very good and courteous

SUSAN P. 
Rating:
5.0

The guys went above and beyond and couldn't be nicer.

CATHY L. 
Rating:
3.0

The trailer had a strong odor of marijuana in it. The rental facility tried to cover up the smell with what he said was Pine-sol. I realize there's not much u-haul can do to prevent the use of the trailer for drug transport but u-haul dealers should clean the unit before re-issue

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

SAMER R. 
Rating:
5.0

They are always so friendly and kind. This is my number one spot I always go to when I need to rent a Uhaul. They do not need to do anything else they treat every customer with respect.

DANIELLE C. 
Rating:
4.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

This location has been my best experience ever with U-Haul the owner operator makes this whole experience so worthwhile

LYLE D. 
Rating:
5.0

Great Service, friendly people and went over & above to accommodate, even a last minute rental. Thanks!

RENE C. 
Rating:
5.0

Fast customer service and the guys are very nice!

JESSICA R. 
Rating:
5.0

Customer service was great and availability of the horse trailer was great!!

DARLENE L. 
Rating:
5.0

Keep renting my trailers or trucks from this location. No mistreatment, and very attentive.

INGRID M. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Everything was good keep up the good job 👍

JUANITO O. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA G. 
Rating:
5.0

Customer did not leave a comment.

ALLA K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Truck was brand new and rental location personnel were exceptional.

Garry A. 
Rating:
3.0

Customer did not leave a comment.

LERAE P. 
Rating:
5.0

Thankful that our original price quote was honored even though we had to get trailer from another location.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Excellent customer service at this location!! Ease of returning vehicle was easy and painless...much appreciated after a long 3 days of packing, driving, and then unpacking..nice to work with nice people that truly seem to cate about providing excellent customer service..U-Haul..keep up the good work!!! Thank you so much!!!

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

SACHIN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

JERED B. 
Rating:
5.0

Great customer service. Very knowledgeable. They take time with each customer to explain things. Always try to use them when I need equipment.

CHARLESTON C. 
Rating:
5.0

Please don't change anything. Especially the staff. I use them frequently and like them so much I would drive 100 miles, even if there were 20 Uhaul locations in between the 100 mile drive, to get whatever it is I need (i.e. trailer, truck, etc.) from this location. Once again a big thank you

GARY S. 
Rating:
4.0

Check out went very smoothly. My only concern was that the staff and customers did not take masking very seriously. Otherwise, they would have received an Excellent rating. Staff was kind and respectful. I will use this location again despite mask concerns. The interaction was very brief.

Cynthia H. 
Rating:
5.0

Very friendly good service . thanks EB

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Nothing the guys were Awesome!

MARTHA C. 
Rating:
5.0

Customer did not leave a comment.

TERRY T. 
No reviews have been submitted for this location.

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