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JAMES V
Customer Reviews for Kokomoz Waynesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the business was professional and had my truck ready with all ordered equipment and blankets. That is rare from past experience. Will use his location again for next rental.
Lars HJason was wonderful and very helpful. I would highly recommend.
Elena WPicking up and returning the truck was easy. However, trying to rent the appropriate size vehicle in the location we wanted (rather than a town 30 miles away) was not so easy. You list the vehicle size I need, but then after I have completed the rental request I often get an email saying you have changed the location or size. It makes renting hard
Drew CThe gentlemen at Kokomo’s was very polite and very helpful. Definitely recommend this location for U-Haul needs!!
PAUL PJason at the location was nice and helpful.
Sean HJason was very helpful. The van rental was exactly what I needed.
elizabeth wYour U-haul computer system was not working well. Not the local guy's fault, your corporate fault. I have heard it is often slow or goes down, and rental needs to be done with a workaround. That is not good. All else was fine. Trailer was great, for a good price.
Daniel IEverything was ALRIGHT!
CHARLES FVery good rental!
keylli wI got lucky. The whole thing was fine, except the price!
Geoffry BThe truck had high mileage and a cracked side mirror, Overall the vehicle ran fine and did the job.
Robert GJason at Kokomoz was great! Very helpful and considerate. Great customer service!
CLIFFORD LAbsolutely kind, attentive and amazing service. Would highly recommend!!
Jaleesa DWorker was helpful and friendly
Sherry HWe thought the trailer light was out, but they found our truck light fuse was blown and replaced it for us - no problem! Great place! Really great people!
DANA SCorporate has to do a better job relaying information to its satellite stores. It turns out the right hand doesn’t talk to the left hand. According to my email notification I was supposed to pick up my rental at x ‘o’clock but it turns out a two hour difference. When I arrived my mind was in a frenzied panic mode. After waiting a couple of minutes the owner of the shop was opening the door.
Cedric AThe trailer pulled good.
KELLI TI have used the U-Haul rental here twice. The trucks are in excellent condition, service is fast and cost are fairly priced. High recommend this place.
Steven MReally nice people.
mary MThe open trailer worked good for me. Thanks!
Joshua SOn very short notice, this location was able to get me put into a truck and saved the day. Thanks Kokomoz!
ralph wThanks again.
CHARLES FThe truck was park on the far side of the building out of site. The lock stuck but luckily an employee helped. Why the hell does a vape/smoke shop have a U-Haul. The truck had dried mud in the interior drivers floor board. The first 3 feet in the tail gate was dirty. Honestly a massive truck and it drove like crap, struggled to go up a hill, loaded and unloaded.
CHAZ PEverything was alright!
CHARLES FGreat customer Service
Paul LI booked the trailer at a location that was closer to me with convenient hours. The day before pickup, I was notified by UHaul that I could not pick up the trailer at the planned upon time and location. Major disappointment and caused me to have to reschedule the pickup location, Kokomo, date and time.
John PWe had a wonderful experience. The rep was nice and very accommodating, the truck was clean and safe, and trip smooth.
Steven MExcellent service at both ends of my trip
Gerald HTruck ran poorly and had an exhaust leak.
Frank MEquipment needed to be inspected prior to rental as a tire needed replacement prior to using it. U hall replaced it but should not have required me to call in a workforce prior to using the product.
Joseph SThe u haul representative was very helpful and pleasant
PETER SAt no was I informed of the 110 miles allowed. Nor was I informed of the $1 a mile over that 110. Writing needs to be bigger or highlighted on those points. And plus I picked a location 15 miles away from my house to save $34. Which didn't work out for because I drove 59 miles over the aloud 110.
Joseph LThere was trash in the trailer when I picked it up. The rear door fell off
William BPretty simple renting with the 24/7 service .
Douglas BWe were in a bind because a truck we had reserved with a competitor didn't exist. We were thrilled that we were able to continue with our moving plans using UHAUL. Thank you so much with your professionalism and understanding.
chris sThe folks we met there at the shop were very friendly and helpful
cINDY OThis was my first experience renting a U-Haul and it went very well! This location was clean, well managed and all the vehicles/equipment seemed in good condition. The owner was kind and helpful. If I need a U-Haul in the future I will use this location again.
Jenn CAwesome!
Teddy CI received excellent service. I needed to change the rental and the service to make this change was seamless and amazing.
WILLIAM KNo one was there.
Brett TGood customer service
PAUL TIf you pull my contract, please have my truck checked for Transmission and/ or driveline issue. The vehicle was making noises that were very unnerving while driving loaded. Not a good experience.
KEVIN BI had to make a change to my original request and add more days and change drop off location and it was handled without a problem I truly recommend using this location again they rock
JOHN WThe link that was sent for check in was bad.
Vincent DWe were running late on our move. Jason made sure we got the truck we needed at the last minute. Thanx.
kenneth jThey were great because I get bumped to there and other place didn’t tell me till that morning and they could have told me so I would have not wasted time and the people at new place were great to work with
Christina NThe gentleman was very pleasant, considerate, and helpful. I enjoyed the straightforward experience. The only issue I have is that the hitch on the trailer would not tighten on our 2" ball so we got to listen to clanging and banging the entire pull.
Robert J