Jason at Kokomoz was great! Very helpful and considerate. Great customer service!
CLIFFORD L
Customer Reviews for Kokomoz Waynesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely kind, attentive and amazing service. Would highly recommend!!
Jaleesa DWorker was helpful and friendly
Sherry HWe thought the trailer light was out, but they found our truck light fuse was blown and replaced it for us - no problem! Great place! Really great people!
DANA SCorporate has to do a better job relaying information to its satellite stores. It turns out the right hand doesn’t talk to the left hand. According to my email notification I was supposed to pick up my rental at x ‘o’clock but it turns out a two hour difference. When I arrived my mind was in a frenzied panic mode. After waiting a couple of minutes the owner of the shop was opening the door.
Cedric AThe trailer pulled good.
KELLI TI have used the U-Haul rental here twice. The trucks are in excellent condition, service is fast and cost are fairly priced. High recommend this place.
Steven MReally nice people.
mary MThe open trailer worked good for me. Thanks!
Joshua SOn very short notice, this location was able to get me put into a truck and saved the day. Thanks Kokomoz!
ralph wThanks again.
CHARLES FThe truck was park on the far side of the building out of site. The lock stuck but luckily an employee helped. Why the hell does a vape/smoke shop have a U-Haul. The truck had dried mud in the interior drivers floor board. The first 3 feet in the tail gate was dirty. Honestly a massive truck and it drove like crap, struggled to go up a hill, loaded and unloaded.
CHAZ PEverything was alright!
CHARLES FGreat customer Service
Paul LI booked the trailer at a location that was closer to me with convenient hours. The day before pickup, I was notified by UHaul that I could not pick up the trailer at the planned upon time and location. Major disappointment and caused me to have to reschedule the pickup location, Kokomo, date and time.
John PWe had a wonderful experience. The rep was nice and very accommodating, the truck was clean and safe, and trip smooth.
Steven MExcellent service at both ends of my trip
Gerald HTruck ran poorly and had an exhaust leak.
Frank MEquipment needed to be inspected prior to rental as a tire needed replacement prior to using it. U hall replaced it but should not have required me to call in a workforce prior to using the product.
Joseph SThe u haul representative was very helpful and pleasant
PETER SAt no was I informed of the 110 miles allowed. Nor was I informed of the $1 a mile over that 110. Writing needs to be bigger or highlighted on those points. And plus I picked a location 15 miles away from my house to save $34. Which didn't work out for because I drove 59 miles over the aloud 110.
Joseph LThere was trash in the trailer when I picked it up. The rear door fell off
William BPretty simple renting with the 24/7 service .
Douglas BWe were in a bind because a truck we had reserved with a competitor didn't exist. We were thrilled that we were able to continue with our moving plans using UHAUL. Thank you so much with your professionalism and understanding.
chris sThe folks we met there at the shop were very friendly and helpful
cINDY OThis was my first experience renting a U-Haul and it went very well! This location was clean, well managed and all the vehicles/equipment seemed in good condition. The owner was kind and helpful. If I need a U-Haul in the future I will use this location again.
Jenn CAwesome!
Teddy CI received excellent service. I needed to change the rental and the service to make this change was seamless and amazing.
WILLIAM KNo one was there.
Brett TGood customer service
PAUL TIf you pull my contract, please have my truck checked for Transmission and/ or driveline issue. The vehicle was making noises that were very unnerving while driving loaded. Not a good experience.
KEVIN BI had to make a change to my original request and add more days and change drop off location and it was handled without a problem I truly recommend using this location again they rock
JOHN WThe link that was sent for check in was bad.
Vincent DWe were running late on our move. Jason made sure we got the truck we needed at the last minute. Thanx.
kenneth jThey were great because I get bumped to there and other place didn’t tell me till that morning and they could have told me so I would have not wasted time and the people at new place were great to work with
Christina NThe gentleman was very pleasant, considerate, and helpful. I enjoyed the straightforward experience. The only issue I have is that the hitch on the trailer would not tighten on our 2" ball so we got to listen to clanging and banging the entire pull.
Robert JVery pleased with overall use of the truck and equipment. Associate was professional at this location. Recommend to anyone
Craig STruck ran perfect and the gentleman who rented to me was very polite and helpful
Jennifer EWas very patient with me and even exchanged the trailer I needed at the last minute with zero hassle!
Charity SI would suggest using more clear signage to indicate where the business is at because when we first walked in, we weren’t really sure what counter to go to.
Michael BThe phone check in was horrible and took forever! The location was shady. Not happy about price change! I started out at one price but uhaul moved my location at last minute and the price changed
Erin CGreat Experience With rental, Very nice people very nice place
linette cThanks Kokomoz for providing a stress free rental experience!
Beth tThe csr was okay, but the csr which called me to confirm my reservation was very polite, friendly and professional. Hats off to your training team.
Erroll HThis was a head shop that had different hours and was not open when we needed the truck even though we had a reservation. The truck was in really horrible condition. I think it had over 155k miles on it. It was so dirty in the cab that we had to use a whole box of wipes to clean it before we could even go inside. We were constantly expecting the truck to break down at any moment.
Jorg LI have taken all the recent rentals there, a the customer service is the best I have seen. Just excellent to deal with every time. Thank you again.
tony pCouldn’t find the truck in the morning - eventually found it around the back of the building in the grass. Lock to get key was very hard to open.
Chet Dnothing
Trina Gthe app showed a picture of the lock box on a white wall when the boxes were located on a brick wall. In addition there are about 5 stores between the box location and the uhaul trucks making it confusing. I'm sure location employees would help but the self pick up was bad.
Geoffrey MBugger UHaul sign
Rosario MNo one was there had to use app to pick up and it took almost 43 mins to do. This location was next available and cost me extra 21 miles because the first location that was only 4 miles away was no longer available
Mary rVery Friendly and accommodating.
Kevin LNothing
Erica G