Customer Reviews for Kollers Pine Hardware LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kollers Pine Hardware LLC

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Chris C.
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Great experience very glad u provide such a valuable service

Hugh H.
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TERRY J.
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Susan J.
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The owner was incredibly friendly & helpful.

Larry S.
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Erik M.
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Frank S.
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RONALD W.
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Chuck W.
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No improvement needed! It's really great to have a local u-haul resource available!

Chris C.
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the local guy was great. He did everything he could, but the uhaul experience was not ideal. The original reservation was at a different place that had an unplanned closure that day that I only found out about b/c I called uhaul to change pickup locations. My reservation was confirmed by centralized uhaul team. When I showed up to pick up, the truck was double booked and the other reservation had priority. So instead of a truck, I took a trailer. The price was greatly reduced making up for it, but all in all, the reservation system failed me greatly.

James L.
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I was pointed to trailer by store person , told " there's your trailer , let me know if you have any issues " , went back into store . I attached trailer to truck . there was NO TRAILER/TOWING INSPECTION performed by uhaul .

CHARLES S.
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Excellent customer service

GEORGE H.
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Philip D.
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COREY B.
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ULYSSES H.
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Came right out and unhooked them selves. To cool.

stephen R.
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CHARLES S.
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Kenneth C.
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Nothing

dennis H.
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As always - this location is great to work with and convenient

Charles L.
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Very helpful staff with good customer service and had the trailer I needed for my tasks at hand.

Joseph M.
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allen S.
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john T.
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timothy D.
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Love Uhaul . Love the story of the company and everything they are today

mark M.
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Great service. The owner John was very accommodating.

Arnold S.
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Very friendly, yet professionally. Time, once again, was important , on this end, handled very timely.

BIC A.
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Hollis W.
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ERIC M.
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Friendly service.

Jim D.
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Joseph G.
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Dave T.
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Friendly helpful service! Will use them again when we need to rent a truck!

William H.
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Sidney M.
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Joe H.
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kim P.
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JOHN S.
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Steve A.
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Bradley B.
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all good.

patricia B.
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Laura K.
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Scott M.
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Josie S.
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ryan M.
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Trailer brakes on car hauler did not work at all, very unsafe. Somebody with less towing experience could have been in a very bad spot with this thing.

Kevin D.
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Charge reasonable prices to start.

Robert S.
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These people are so friendly and helpful. We are so glad to have Pine hardware AND a uhaul rental center all in one. Great job you guys !!!!

David A.
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Secure check-in on this one-way rental was very convenient.

STEVE P.
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Rental process was quick and efficient. Friendly helpful people at Kollers!

LUPE F.
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Very helpful Thank you!!

john T.
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Richard C.
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Robert S.
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The attendant was very helpful and knowledgeable. Not knowing the area we where going to as well as our current area he had very good advice as to how to handle the turn-in at the other end.

Jerald P.
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Friendly and efficient service.

Star M.
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Kathleen Y.
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Henry S.
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mike H.
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calvin R.
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don T.
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Wonderful people to deal with.

mike A.
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The entire experience, from reservation to return, was excellent. Location is convenient, personnel were friendly and knowledgable, and the truck was brand new! What more could you ask?!?

Winona W.
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Booked my truck online. Everything was ready when I arrived. Even tho. I was a little early they still released the truck to me. They were great to work with.

Mark W.
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None -The staff at Kollers U-Haul were very helpful and courteous and went over everything very well -Customer service at its finest

CLIFF O.
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Great service at this location. Efficient drop off and helpful with reconciling charges.

Maxwell H.
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The truck needed to be swept. They did not have my brackets ready, so I just left without them. Then I was charged as if I had them. Then I was charged for not returning the blankets that I did not get in the first place. You owe me $155

elena M.
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Monica M.
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Traci E.
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Larry F.
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Michael B.
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Great local business Excellent customer service

MICHAEL A.
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Not a thing! Seriously, this was one of the best U-Haul rental experiences I've had anywhere! Friendly crew, excellent equipment, convenient location, what more could you ask?

jill C.
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originally i had rented a truck, then uhaul called and changed me to 10 foot enclosed truck. i was only going about 8 miles to move a couch. i agreed not realizing that the amount of gas i used in the 10 foot enclosed truck was rediculis. it cost me 20 dollars to drive 8 miles. I am sure the 2 wheel drive regular truck would have been much cheaper. so there was extra cost when i was told there would not be.

carly T.
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This was one of the absolute worst customer service experiences I have ever had in my life. The guy was soooo extremely rude and argumentative about everything and did not want to listen to anything we said. He was upset saying he didn't have any room for the truck but that is the closest location to our home and the one we scheduled for drop off. Then out of spite after I left he charged my card an extra $57 for dropping it off there. I talked to corporate Uhaul and she was really nice and wanting to fix things. I've used Uhaul before and never had any problems. This guy today made me never want to use Uhaul again. We will definitely never return to this location for anything.

Jim A.
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roy S.
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DIANNA R.
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Great experience !

George B.
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Need a motorcycle trailer here!

Richard L.
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kimberly B.
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Awesome having this location so close to me.

bill V.
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debbie W.
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Ryan B.
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Great customer service. He made it easy.

c richard C.
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calvin R.
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wes H.
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Very courteous and professional. Let me park it there overnight as my storage was just next door. This dealership knows and appreciates having UHaul

Rusty S.
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Heidi H.
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Very nice and welcoming

terry F.
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george B.
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Your computer system needs work. It wouldn't process my rental even after doing online check-in beforehand. I had to repeat all the information to a phone rep when the store's computer refused to complete my purchase.

stacy M.
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Tom P.
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Dennis O.
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Roy C.
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Kerry A.
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Customer service terrible. Charged incorrect price for rental even though I had a reservation with guaranteed rate. Did not have the 15 foot truck I reserved. Took numerous phone calls to U-Haul regional office in Phoenix to have amount refunded.

jeremy J.
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Corry U.
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Someone should at least wash the windows. Both side windows had a large amount of dog nose prints all over them. Windshield was dirty inside and out.

richard J.
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We were guided into the right spot and they were great. Good people with a great attitude.

John S.
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It was a great experience!

ELMER S.
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Jeff S.
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No reviews have been submitted for this location.

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