Customer Reviews for Konen Sales & Service LLC
(U-Haul Neighborhood Dealer)

237 reviews

23119 Hwy 57   Kiel, WI 53042

(920) 797-4033

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 797-4033

23119 Hwy 57
Kiel, WI 53042

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast service and excellent customer service. It was a pleasure dealing with.

MAXIMO R. 
Rating:
5.0

Yes very clean but something is very seriously wrong with the steering

Mariann D. 
Rating:
5.0

Mr. Koren was the ultimate professional. He explained all aspects of towing a trailer, ensured we understood its operation and all the safety features, and was very friendly and courteous!

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
4.0

I only had the trailer for a few hours. But got charged full price. Should have it per 3, 6 hours etc. Not 26$ for 3 hours. Setting up the reservation was kind of a hassle too.

Becky T. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

I totally cleaned and swept out unit before returning it and was still charged $15.00 cleaning fee . NOT HAPPY!!

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

All good!

Marlene D. 
Rating:
5.0

Customer did not leave a comment.

zula A. 
Rating:
5.0

Customer did not leave a comment.

Darrel K. 
Rating:
5.0

When emailing receipts just make the PDF documents. The funny format you use prints so small that it cannot be read. Business like to have printed copies of their receipts.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
1.0

I got charged for cleaning fee when it was swept out when I dropped it off along with other charges.

BERT L. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

The u haul handle like crap, had to take all back roads up to Land O lakes. Couldn't go over 60 without it making vehicles hard to handle. Never again will we rent a u haul

AARON A. 
Rating:
5.0

Mike was awesome!

SCOTT L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DELMAR R. 
Rating:
5.0

Mike had everything ready and on time. The move went smoothly and the experience was a good one. Would definitely recommend!

Kathy S. 
Rating:
3.0

Customer did not leave a comment.

Isaac B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
3.0

We ordered 20 blankets, they weren't there. We ordered an appliance dolly and that wasn't there. There was a utility dolly but we didn't use it as we needed an appliance dolly.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Rude manager, don't return on a weekend they'll double charge you and check in on Monday morning

Larissa T. 
Rating:
4.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

My order was for Fond du Lac. After I drove 2300 miles to get there. I called, and there was no trailer there. I was told it's at another location, 55 miles away! So, l called first. Guess what? There were closed. Out of business closed!! So I called Find du Lac back up. Told them the place they told me is closed. They didn't care. I was told to try and find a trailer somewhere else. National U Haul hooked me up. With no issues. Screw Fond du Lac U-Haul rental. NEVER DO BUSINESS with them! Du Frane location.

William R. 
Rating:
2.0

Have a wider ramp -----so it would be easier to walk uup wider frigerators

dianne R. 
Rating:
5.0

rented a 6x12, would have liked a 5x8 but none of that size were available at this location.

Jerry C. 
Rating:
2.0

Have everything in order and not take so much time, I rented for 10am didn't get out of there till 11am never should have taken that long that actually cut into my moving time. I reserved online was told a sheboygan location and then told someplace else hours later. Never had an issue before people need to communicate better.

Scott G. 
Rating:
5.0

Nothing Great service as always

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Lizi E. 
Rating:
4.0

Customer did not leave a comment.

allan L. 
Rating:
4.0

Customer did not leave a comment.

kelly K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Develope a lighter trailer for smaller towing vehicles.

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

sabrina H. 
Rating:
5.0

Customer did not leave a comment.

Carol O. 
Rating:
5.0

Mike was great to deal with very friendly and knowledgeable.

Collin A. 
Rating:
5.0

Very helpful

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Had to send drivers info and license pics twice took over 15mins at pick up location. I have truck for 8 hours but wasted almost 20 mins with answering the same info I already did a few days before.

John M. 
Rating:
5.0

Customer did not leave a comment.

delmar R. 
Rating:
5.0

Battery was dead in trying to return and had to jump start. Excellent service otherwise. Dealer was super!

Jim B. 
Rating:
5.0

I scheduled this truck 1 week in advance to pick up in Watertown. I received a call informing me that i needed to pick up in Kiel. This costed me about 2-3 hour of wasted time as well as about 25 dollars extra in gas. Very disappointed that this was not told to me when I ordered it..

Joe W. 
Rating:
5.0

Friendly, efficient service by owner, Mike. I would highly recommend this location!

Don C. 
Rating:
5.0

Mike was very friendly when I went to rent the truck. He only had a 10ft truck that day, but called me right away when a 15ft truck came in. Very helpful

Patti Z. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

Keely M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

VERY nice gentleman both on the phone and in person. In addition, was able to get us a more convenient drop off sight.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Mike also rented a truck for us to pick up at another location to ,make it a one way trip for us. SERVICE PLUS FROM KONENS!!!!!

jim B. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

dana B. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Friendly, on time, and had just what we needed!

Steve P. 
Rating:
2.0

Very Little fuel in the vehicle when I picked it up. Why do I have to put the extra miles on to fill it up and use my rental time to maintain the truck? I should be able to pick up the truck, fill it with my property, go to my destination, top off the tank and return it. Not try to guess how much fuel I will be using.

kurt B. 
Rating:
5.0

All went very well. No changes recommended.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

brenda L. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

delmar R. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Mike was awesome..very friendly....very helpful in explaining how things work..

Donna B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

I reserved the Uhaul for the Chilton WI location “Clayton Customs”. At no point did anyone tell me that the pick up location moved to the Kiel location until I went the Chilton and the person there had no idea what I was talking about. Later I found out they tried to call me... 5 minutes before I came to Chilton. If you are going to change a pick up location ... please don't wait until 5 minutes before someone is scheduled for pick up. It really just made for a terrible start to the day. What made things worse too is that everyone made it seem as though it was my fault.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Marlyn K. 
Rating:
5.0

The rep at Koenen gave superior service! Thank you!!

Mickaela S. 
No reviews have been submitted for this location.

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