Customer Reviews for Konen Sales & Service LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Konen Sales & Service LLC

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DELMAR R.
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Kathy S.
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Mike had everything ready and on time. The move went smoothly and the experience was a good one. Would definitely recommend!

Isaac B.
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Dennis K.
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TIMOTHY S.
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We ordered 20 blankets, they weren't there. We ordered an appliance dolly and that wasn't there. There was a utility dolly but we didn't use it as we needed an appliance dolly.

Michael F.
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David D.
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Larissa T.
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Rude manager, don't return on a weekend they'll double charge you and check in on Monday morning

Angel S.
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William R.
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My order was for Fond du Lac. After I drove 2300 miles to get there. I called, and there was no trailer there. I was told it's at another location, 55 miles away! So, l called first. Guess what? There were closed. Out of business closed!! So I called Find du Lac back up. Told them the place they told me is closed. They didn't care. I was told to try and find a trailer somewhere else. National U Haul hooked me up. With no issues. Screw Fond du Lac U-Haul rental. NEVER DO BUSINESS with them! Du Frane location.

dianne R.
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Have a wider ramp -----so it would be easier to walk uup wider frigerators

Jerry C.
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rented a 6x12, would have liked a 5x8 but none of that size were available at this location.

Scott G.
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Have everything in order and not take so much time, I rented for 10am didn't get out of there till 11am never should have taken that long that actually cut into my moving time. I reserved online was told a sheboygan location and then told someplace else hours later. Never had an issue before people need to communicate better.

Dennis K.
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Nothing Great service as always

Lizi E.
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allan L.
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kelly K.
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Richard M.
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Joe D.
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Develope a lighter trailer for smaller towing vehicles.

Tim B.
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Bradley R.
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sabrina H.
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Carol O.
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Collin A.
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Mike was great to deal with very friendly and knowledgeable.

JERRY P.
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Very helpful

Randy K.
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Pamela B.
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John M.
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Had to send drivers info and license pics twice took over 15mins at pick up location. I have truck for 8 hours but wasted almost 20 mins with answering the same info I already did a few days before.

delmar R.
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Jim B.
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Battery was dead in trying to return and had to jump start. Excellent service otherwise. Dealer was super!

Joe W.
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I scheduled this truck 1 week in advance to pick up in Watertown. I received a call informing me that i needed to pick up in Kiel. This costed me about 2-3 hour of wasted time as well as about 25 dollars extra in gas. Very disappointed that this was not told to me when I ordered it..

Don C.
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Friendly, efficient service by owner, Mike. I would highly recommend this location!

Patti Z.
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Mike was very friendly when I went to rent the truck. He only had a 10ft truck that day, but called me right away when a 15ft truck came in. Very helpful

Ryan H.
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Glen S.
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Randall T.
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JACK L.
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dan R.
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Keely M.
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Robert C.
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Charles W.
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Vicki B.
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VERY nice gentleman both on the phone and in person. In addition, was able to get us a more convenient drop off sight.

Charles W.
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Charles W.
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Charles W.
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Charles W.
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Charles W.
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Charles W.
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Charles W.
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jim B.
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Mike also rented a truck for us to pick up at another location to ,make it a one way trip for us. SERVICE PLUS FROM KONENS!!!!!

Lori K.
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Dan B.
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John S.
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James H.
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JACK L.
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Dean S.
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Joe B.
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dana B.
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Terry H.
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Steve P.
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Friendly, on time, and had just what we needed!

kurt B.
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Very Little fuel in the vehicle when I picked it up. Why do I have to put the extra miles on to fill it up and use my rental time to maintain the truck? I should be able to pick up the truck, fill it with my property, go to my destination, top off the tank and return it. Not try to guess how much fuel I will be using.

Charles B.
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All went very well. No changes recommended.

brenda L.
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Paula M.
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John R.
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ROBERT H.
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Thomas S.
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delmar R.
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Jeff S.
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Laura J.
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Donna B.
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Mike was awesome..very friendly....very helpful in explaining how things work..

EDWARD D.
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Justin S.
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I reserved the Uhaul for the Chilton WI location “Clayton Customs”. At no point did anyone tell me that the pick up location moved to the Kiel location until I went the Chilton and the person there had no idea what I was talking about. Later I found out they tried to call me... 5 minutes before I came to Chilton. If you are going to change a pick up location ... please don't wait until 5 minutes before someone is scheduled for pick up. It really just made for a terrible start to the day. What made things worse too is that everyone made it seem as though it was my fault.

Douglas K.
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Marlyn K.
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Mickaela S.
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The rep at Koenen gave superior service! Thank you!!

Michael W.
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This company handled my situation completely unethically and I am both livid and never going to use UHaul again nor will I ever recommend the services of this company. When registering online for the truck I needed, the website showed and guaranteed availability for a truck at one of the three locations in my previous hometown. Imagine my dismay when I received a confirmation email for a location FORTY-FIVE minutes away. That is an hour and a half round trip in the OPPOSITE location of where I needed to be traveling. My husband and I spent an exorbitant amount of time on the phone attempting to reach multiple locations closer to us and he was nearly charged again with the ‘possibility' of a truck becoming available- and this was the morning of our move halfway across the state. We ended up being stuck with the location that was listed in the confirmation email and it was completely inconvenient. The very small consolation was the dealer explained the unethical practice of this company charging and guaranteeing a product but not the locations listed as showing availability. Understanding we had to drive the truck an extra 25 miles (on terrible roads) he added some mileage to our order to help us out. It was overall a frustrating experience and I'm disappointed in this company for making what otherwise was an easy move much more stressful than necessary.

Nathaniel R.
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David H.
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Janice W.
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kelly H.
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Nathaniel R.
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Anna V.
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diedre C.
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Pam W.
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Sharon P.
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The person that helped me was very patient and helpful. I had another reservation under my husbands name, and no one called or sent text (which is what I requested) to tell me a different location for the trailer I reserved. I got a text same day after I picked up a different trailer. U-Haul dropped the ball on the other one. I did call them and the lady on the phone cancelled the other one. With a change like that they should have made sure they got in touch with me. Text would have worked just fine.

Tom D.
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Mike at Konen was very friendly, accommodating and professional. Will do business with him again!

Karen G.
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Arthur K.
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brian W.
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it was an easy and fast service, very happy with everything! I will be using this location again!

jen H.
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Phil S.
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Very easy, smooth rental.

sharon S.
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Excellent customer service.

Dennis K.
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Frank P.
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BOB V.
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Renae R.
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Very helpful and friendly

Shane G.
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Equipment was bent causing damage to my car.

Diane M.
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Already have recommended them. Very easy to work with. Handy location too.

Stuart D C.
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No reviews have been submitted for this location.

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