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Jerry K
Customer Reviews for Konen Sales & Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There’s NOTHING that this company can do to make my experience any better. Very friendly staff that made you feel like today will be a good day and I appreciate that. Customer service at its finest. I’ll drive out of my way to work with them again if I ever need a Uhaul!!!! Thank you
Jason ADid not interact with location's staff because the store was closed. The was charged addtl money due to the issue with the fuel level at pickup. Had to file a dispute through the 800 number and it's still not resolved.
Ian BGreat service, great price good to go. Thanks.
Mark RI was unhappy that I said I didn’t need a dolly and the truck came with one that was in the way for our move. We never used the dolly but the seal was broke when we moved and we had to pay $7 for something we didn’t ask for, didn’t need and didn’t use.
TODD FNice people helpful answer all my questions got good rate on trailer would definitely recommend them to anyone
ROBIN HWe had a great experience.
ERIC WThe mobile pick up process was not user friendly. I would not recommend it. Working with the associate's at Konen's was awesome.
BRYAN RI just wish they would have had a car transport to rent instead of just a car dolly. But the service was great, clean store and equipment. I would rent from here again.
Jerry fTwo days for the price of one?😁
MICHAEL SMy experience with Konan Sales and Service has great. Very friendly service, rental options explained well and I called for an extra day of rental and they were very helpful. I will definitely go back and give them my business and recommend them to anyone. Thanks for a great experience.
GREGORY VGreat place to rent from!
Kurtis BNothing
Paul WEverything was very easy!
Bryan ZEverything was very good. Everything. Excellent and easy process. I rented a utility trailer with a ramp.
Jane SMaybe 2 different size trucks
Kris HVery great experience for our move! Everyone was kind and helped us get what we needed.
Joseph FOur experience was very favorable. David from JDL in Plymouth and Daniel the Regional Rep. were very helpful in assisting when we had to drive 30 miles out of our way to pick up the right size truck. Great customer service!
Joe HIt's all good 👍🏾
KELLEY EMy recent experience with U-Haul was extremely disappointing. The pick-up process at the designated location took two hours, and the drop-off process was equally lengthy, consuming a total of four hours from my day. Additionally, shortly after picking up the vehicle, the check engine light came on, and the vehicle did not drive properly. To compound the issue, I am six months pregnant and had to wake my toddler very early to accompany me to the pick-up location. This entire ordeal was incredibly stressful and inconvenient. Furthermore, I attempted to contact customer service to change the drop-off location three times, waiting over 15 minutes each time. When I finally got through, the call dropped, adding to my frustration.
samantha sNothing. These folks have a wonderful business, clean and professional.
Pete SGreat pick-up and drop=off experience. The trailer worked great for our 1,500 mile haul.
Keith MGreat service was fast to rent and easy to reserve.
sherry lOutstanding customer service, went above and beyond. Thank you
Christopher WExcellent, professional service, I highly recommend!
Pam WThis is where I originally wanted to pick up and drop off my truck. They only had a truck my size that could go one way. This location is only 2 miles from my house. From now on I will be calling them directly because he was more helpful than the help desk people who steered me away from this truck.
Todd FAlways an easy transaction, and often has the needed equipment locally.
Michael CKonen was wonderful to work with! Even though it was.a 50 mile round trip to rent from them, I would do it again.
MaryKay NThe box part was not cleaned properly a lot of dirt in the corners and the steering wheel has a lot of play in it
Jesse CGreat customer service. Definitely would go back here again.
Zachary HRenting at Konen Sales & Services was the best customer service and easiest process! Mr. Konen was very friendly and helpful! We've rented twice and will again. We'll recommend this location to all our friends. Thank you.
Paul DCalled was told what to do. Very convenient, thanks
James Wno improvements needed.truck was clean and ready for pickup
Mark SRegistered by phone, and after many questions was finally given a reservation number for a place in Kiel, Wisconsin. When i got there and answered many of the same questions over, the initial data was not correct, and it took more time to check out. Mike at the dealership in Kiel was great to work with though.
Joe Cto far away took to many miles and time
pamela mNothing--Mike and Pam are always first class!!
Randy RSTATUS QUO IS GREAT
William CThe truck was great. I don't think I'll ever trust your self checkout again. The Uhaul mobile app just opened your web page in my browser. On those web pages I couldn't find out how to pick up my reserved truck early like I was told. Same thing with dropping it off, the instructions told me to upload photos but the examples given were not available on the page. I wasted hours struggling with the app that could have been used to finish moving and cleaning the same day. Before assuming I just don't know what I'm doing, another couple picking up their reserved truck was having the same problem. We both waited on hold for customer service, I waited 45 minutes. Disappointing and extremely frustrating service.
Timothy KSTEERING WAS A BIT SLOPPY,but great otherwise
Mark SLocation is convenient and staff was helpful.
Scott MCalled earlier to see what I needed to do for drop off, if it needed to be during office hours or whenever. They said since it is just a dolly just park it on the concrete whenever. So I did and got charged $20 for after hours drop off. If they would of said there is a charge for dropping off before they open I would of waited an hour till they opened.
Tim AWorked great!
James HDon’t be fooled by the gentle ride, that was the worst riding vehicle I ever rode in
Robert KThank you! Went very smoothly
Kristine HFriendly Customer Service
Brian VVery helpful rep upon return he noticed some debris we missed. He called and gave us the option to come back and sweep it rather than charge us for it. Thank you
cindy p