Customer Reviews for Kords Autocare
(U-Haul Neighborhood Dealer)

167 reviews

2050 N Ajo Gila Bend Hwy 85   Ajo, AZ 85321
(N End Of Town)

(520) 387-8118

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 387-8118

2050 N Ajo Gila Bend Hwy 85
Ajo, AZ 85321
(N End Of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Vernon M. 
Rating:
5.0

It's the only game in town, but they don't give you that impression. They still treat customers well and make the experience positive.

Carla W. 
Rating:
5.0

No issues. 💯 satisfied!!

GEORGE C. 
Rating:
2.0

I don't know if it's small town mentality, it seems customer service in this little town sucks. I walked in they don't take a minute to say; hey I'll be right with You, they don't say anything!

wayne S. 
Rating:
4.0

vehicle 20' van had over 100k miles. Ran great, a/c was exceptional however, both passenger and drivers doors were very hard to seal. The roll up door in the storage compartment went all the way up and refused to come down. Had to use a pry bar to close it. Great truck and no mechanical problems even though it was over 103 degrees.

CARL T. 
Rating:
5.0

Truck was clean and fueled up and ready to go.

CARL T. 
Rating:
5.0

Customer did not leave a comment.

JOB L. 
Rating:
1.0

On top of it out of the four trailers they had on the lot this was the worst one very old lot of hitch slab rough and very small door opening. I've use this size trailer on several other occasions and never bumped my head even bending over but not this time. Very disappointed.

Lairie L. 
Rating:
1.0

Not overcharge people twice when trying to pay for 24/7 pick-up. Tried to get customer service assistance and they were rude and only kept transferring me. Worst experience ever!

Jesus B. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Raymundo C. 
Rating:
5.0

Customer did not leave a comment.

Kandi M. 
Rating:
3.0

Customer did not leave a comment.

CARL T. 
Rating:
5.0

Replace tire tie-down straps.

Oscar S. 
Rating:
4.0

Everything was great at drop off location.

COREY P. 
Rating:
4.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

suzanne W. 
Rating:
4.0

The truck was very dirty and transmission issues and bill did his best but not really trained.

Carylee K. 
Rating:
5.0

Drop-off location was excellent. I kept the trailer an extra 2 days since I was delayed by having to let it air out. Staff was very helpful since U-Haul was going to report it stolen even though I checked in with the drop off location. Kord's solved the issue and helped me unhook the trailer. Extremely satisfied with Kord's!!

Lannette P. 
Rating:
4.0

We recieved a trailer that looks to not have been maintained in a while. After driving 1 hour, the right back rear tire blew out. Luckily we were near a UHAUL center (within 4 miles) and creeped off of the freeway and onto sideroads at 10 mph. Upon inspection by the GM at UHAUL of Buckeye (Citrus Rd), he determined that all of the tires needed to be replaced, poor maintenance supervision on this trailer. We contacted UHAUL service and left trailer and it was fixed. However, this means we lost about 1 hour of our time with our errands. I am not sure if a partial refund is possible, but it would be nice to get some credit for the hassle. Thank you,

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

wesley M. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
3.0

Customer did not leave a comment.

CARL T. 
Rating:
4.0

Customer did not leave a comment.

gary M. 
Rating:
1.0

No Help hooking up. Not very friendly.

Lairie L. 
Rating:
5.0

Customer did not leave a comment.

merrill M. 
Rating:
3.0

Customer did not leave a comment.

Dianne C. 
Rating:
5.0

Customer did not leave a comment.

virginia C. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Place was a lifesaver. the guy is a really nice guy helped me out

TONY S. 
Rating:
5.0

Super friendly staff. Will definitely rent again

Joseph B. 
Rating:
5.0

I don't know. It was fine.

Clifford R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
1.0

They made us unhook the trailer and do all their work for them.

angel R. 
Rating:
2.0

Lights improperly hooked up.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Everything was great! Highly recommend! Thanks Kord!

Ryan S. 
Rating:
3.0

It would be a good idea to make sure that the person on the contract must be there in person.

Patricia G. 
Rating:
5.0

Very helpful

ROSS A. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
1.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
1.0

I do not recommend Kord's Auto Care, the owner ignored me, had nothing to say and was LATE for my pick-up time. All he had to say was "Take it"?! Mr. Kord (the owner ) was very unprofessional and it made the uncomfortable experience worse because this business in "the middle of nowhere". I am glad to never go there again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S. 
Rating:
4.0

Customer did not leave a comment.

carl T. 
Rating:
4.0

Customer did not leave a comment.

federico E. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

My experience was very good. I would have preferred to rent a smaller truck or van and still do one way.

Ruth A W. 
Rating:
2.0

The employee in Ajo was extremely helpful in setting me up with a trailer. The location could use some work, It's basically a clear gravel spot with haul equipment

Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
3.0

I am 77 and have rented many Trucks and Trailers from Uhaul. The Ajo place is busy doing other things and the help is spread too think to render help to a customer. Luckly I could help myself and disconnect the trailer and electric from my truck. I was going to report the rear left top light falling out during the trip from Casa Grande to Ajo however, noone was interested.

CARL T. 
Rating:
5.0

Customer did not leave a comment.

rose A. 
Rating:
5.0

Customer did not leave a comment.

ARIEL A. 
Rating:
3.0

Customer did not leave a comment.

OCTAVIA C. 
Rating:
4.0

Customer did not leave a comment.

Wade H. 
Rating:
1.0

1)learn customer service/being respectful to (women) 2)re;auto transport trailer-both tire straps were shredded. overall very rude people,facilties below u haul standards, i should know ,i used to work for uhaul. public beware of this location.

Lester H. 
Rating:
2.0

I had a flat about 20 miles from the location I rented the equipment at about 6pm. It took 4.5 hours before the tire was replaced and I was on my way again.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
2.0

I had to go 140 miles to get the only 26 ft uhaul available we had reservations for a uhaul but the customer never returned so it was three days and I had to travel a long ways to get it I was at a deadline so time was a big issue customers shouldn't have to do the foot work however uhaul cut the expense in half and covered all the mileage and gave us more days to our move uhaul needs to get more trucks of all sizes in all locations so people shouldn't have to wait or even travel long distances to get a truck the customer service was great they did go above and beyond and did find a truck it was just so far I would recommend uhaul but would warn they may need to reserve it 2 weeks in advance and may need to travel to get it

GRETA B. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Check in was very easy

lance B. 
Rating:
3.0

Since I reserved the trailer on line, When I tried to pay for it with my credit card the day I picked it up, the card was not accepted because U-Haul had put a "Hold" on it. Consequently I was delayed for a half hour while the agent tried to figure things out. Certainly not the agent's fault. Thankfully I had a different card that was accepted. But it was annoying as I only had a short time to get the trailer loaded.

RANDY F. 
Rating:
4.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

ROSS A. 
Rating:
5.0

Customer did not leave a comment.

ROSS A. 
Rating:
5.0

Customer did not leave a comment.

ROSS A. 
Rating:
4.0

No tie down straps provided, requiring me to purchase a set. Thea should B available for people who need to secure motorcycles or any items requiring them.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

All was great here......Lord went out of his way to be of help. Can't get anymore better.

DENNIS S. 
Rating:
3.0

Owner lacks personality.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Ross A. 
Rating:
4.0

Ajo is a tiny town - and this location works well for it. The hours aren't as amenable as a large city, of course, but the phone service to make arrangements for a drop off were excellent!

MARION D. 
Rating:
5.0

Took care of me right away. Great service

Ross A. 
Rating:
4.0

Customer did not leave a comment.

JERRY B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Very courtesous

ROSS A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

We were treated very well from the staff from this site. Best customer service we have had in a long time.

Jerry B. 
Rating:
2.0

Make sure that a knowledgable, competent individual is on duty.

Harold M. 
Rating:
5.0

the agents should be more familiar with the MPG of the vehicles. I expected to get 10 mpg on average and never got even 7 mpg. With that difference, I spent more money and when I stopped to stay at a Motel 8, I was not offered any discount even though Uhaul notes their partnership with that hotel. I argued with the clerk and got 10% when I should have received 20%.

margaret F. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Very helpful, even though there were computer problems, I could not have been happier!

Sharon H. 
Rating:
4.0

Every one was very helpful, great experience.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

The staff was friendly and very helpful

CHAD B. 
Rating:
4.0

Truck didn't seem like it had been swept out.

PRISCILLA H. 
Rating:
4.0

Customer did not leave a comment.

JESSICA A. 
Rating:
4.0

Came by myself. Figured somebody would assist me with finding the correct trailer, back me up, and assist with hooking up the trailer. Guess that is too much to ask for. Instead I was told to find the trailer, make sure it was the right one, back up to it myself, (generally it would be easy to move a trailer in concrete, but the trailer was parked in a dirt lot with rocks making it very difficult to move on my own). Poor customer service. I guess that's what you get when your nearest competition is 50 miles away.

NICHOLAS F. 
Rating:
4.0

They were very efficient and friendly.

DIANA H. 
Rating:
1.0

the absolute worst customer service I have ever experienced. U HAUL should be ashamed to have this place as a representative of their company.

CHRISTINA P. 
Rating:
4.0

Customer did not leave a comment.

JARED J. 
No reviews have been submitted for this location.

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