Customer Reviews for Kraftco
(U-Haul Neighborhood Dealer)

39 reviews

6711 Cantrell Rd   Little Rock, AR 72207

(501) 251-6004

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(501) 251-6004

6711 Cantrell Rd
Little Rock, AR 72207

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

jimmy G. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Extremely pleased with service from the facility to the actual equipment being used! Would definitely rent here again. All positive experience!

JODY G. 
Rating:
4.0

They were helpful and efficient with the whole process. The only thing that seemed "off" was when the employee said we didn't have to have a set destination to drop off the truck. They said we could just call the place we wanted to drop off at before we got there. Didn't seem right considering there is a certain time for drop off and pick up. It got sorted out though.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

DON A. 
Rating:
5.0

Customer did not leave a comment.

Marlne R. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE W. 
Rating:
1.0

They won't let me return the equipment

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Fill the truck up with gas.

FREDERICK L. 
Rating:
5.0

Their staff is amazing! Really went above and beyond for us!

CARMEN S. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Walked out and met me in the parking lot when I pulled in. Exceptional customer service. Kraftco is old school and ROCKS!!

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Gia R. 
Rating:
3.0

There was no mention of any special procedures or additional fee for after-hours drop-off. Yet I was billed an additional $21.80 because "procedures for after-hours drop-off were not followed". They said it was on the contract but failed to mention at pick-up that to refer to the contract for after-hours drop-off. Sounds like a sneaky way to gouge your customers for extra money.

DON B. 
Rating:
5.0

Kraftco is a neighborhood institution-of-a-hardware store filled with almost anything you could possibly need and staffed by the nicest, most helpful staff imaginable. That they offer Uhaul rentals is a much appreciated and convenient feature, as I would have had to drive very far out of my way, otherwise, when my moving needs were all close-by.

NICOLE M. 
Rating:
4.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The guys at Kraft Co were extremely nice and helpful. They put me at ease and I appreciate them! I would use U-Haul again based on my experience with them.

MELISSA E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
3.0

Dropping off outside of operating hours incurred an additional fee. I dropped off after hours to maintain as contactless as possible given the current COVID environment. Seems very odd to penalize for that reason.

TYLER S. 
Rating:
5.0

Great service!

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

DYLAN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Patient, knowledgeable, and honest personnel.

DOUGLAS S. 
Rating:
5.0

Nothing everything was Gud wouldn't change nothing.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Brake system light came on in the first 5 mins. Brakes failed in min 6 as I went down the hill to the 430 bridge sideways. I'm used to driving large trucks and having an issue while enroute. But someone with time may have had a serious problem. This should be corrected before it rents again. That being said, I do not believe this to be an issue with the pick up location. I was very pleased with them. Open communic

JEAN B. 
Rating:
4.0

Customer did not leave a comment.

SHELLEY G. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Everything was great

LAWRENCE M. 
No reviews have been submitted for this location.

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