It's not the dealer's issue, but the corporation's issue. The online rental system is extremely slow and failure prone. My own experience ended with "something went wrong" and I could not get back to complete a rental. I called the dealer to see if they really had the dolly I needed and he said he had one, but it was reserved. Turned out it was reserved for me, so my online attempt did complete on the system without my knowledge. I went to get the dolly and waited about 30 minutes while the dealer had the similar system issues, trying by computer multiple times and via his phone app several times, finally completing the process so I could leave. For both of us, it was not user error, but system errors.
JEFFREY H
Customer Reviews for Kreneks Tractor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid $107 for a 5x8 trailer rather than another location. Thats a high priced for that convenience. When the day came I was given instructions that my trailer was 45 minutes away. What a joke.
RUSSELL HVery efficient pickup and delivery at Krenecks Tractor. Equipment was clean and worked well. I am happy with the outcome.
TERRY CDropoff of super fast and friendly.
LANCE LFall quick service. Welcoming. Easy going.
WILLIAM JVery friendly drop off
DAVID MEverything was great. Very satisfied,
LORENZO MFriendly fast and overall great experience!
Christapher YJust dropped after hours. Was very convenient location
Craig BNothing known
Thai TGreat experience. Our transaction was very quick and efficient.
Joel KThe truck was almost brand new, only 8900 miles on it when I got it. It was great to drive, and we were able to accomplish everything we needed to do. The folks at Krenek's Tractor Repair were very helpful. The only issue was that I ordered three dozen packing blankets, and none were available at the location. I'm not sure who dropped the ball on that, but it sure would have been helpful to have those blankets. All-in-all, a great experience, and I would highly recommend Krenek's.
L KRefer to complaint #4755781 Please contact us 504-258-3550
Henry KMy initial drop off location was Mallory’s in Burton, TX. It is terrible. The worker would not leave her station, they had no wheel checks, and no tongue jack. The 6x12 trailer I rented was too heavy to lift off my truck by myself. All this after driving 25 miles out of my way to drop it off here. U-Haul should dis-associate itself from this location.
Hugh JGreat customer service, friendly staff, clean vehicle
Mitchell WVery courteous
Kristina C