The equipment was not ready. The uhaul reservation system let us reserve a truck on a weekened even though the location explained to us they are closed on weekends. They have had this problem before according to comments. And still this happens. There phone number does not give you a direct line to the person in charge of rentals. At the end we were charged by mistake and additional 57 miles. Check your receipts to be sure after.
Patrice C
Customer Reviews for Krown Saguenay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
La dame qui s'occupait du contrat était d'un très grand professionnalisme : écoute active, courtoisie, explications claires et capacité de résolution des problèmes.
Cheikh FOnly down side is u-haul site we showing available to pick up on Saturday morning, but location called to mentionned they were closed on Saturday. We were able to work a solution, but it was still last minutes and outside of what website and reservatio were showing
Jacques JDolly and pads weren't on the truck, it was reported but no action was taken, but I did have to pay for them. The truck was dirty.
Javier SThe young lady was very king and welcoming. She had not received the information on our drop off (we, on our side, got a sms giving us the address for the drop off) but was gonna do everything in her power to close de rental easyly. We gave her our information and we left. Soon later, we received the final invoice by email.
NADIA B