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david w
Customer Reviews for Kurtzs Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The local contact was professional and friendly. The truck was useful and reliable. This was miss likely my only u-haul experience. A statement I hope is completely accurate.
Charles TGreat customer service
SHARON LGood customer service and very nice people to help you
joseph qAlways friendly and helpful at Kurtz’s!
Bryan TApp is very slow and glitchy. Had to restart the process several times.
Nicholas HParking lot is well lit for after hour drop offs. Some signage for key drop would be helpful. Ended up finding it and parking truck close to that door.
russell sThe lady at the checkout was very nice and helpful.
Tim H6
CALVIN MThe truck I rented and time I picked it up was based on my returning it before the rental location closed. Since it is close to my home it was the obvious choice. When I received the rental it had not been cleaned based on the dirt in the cab floor and in the cargo bay. We loaded the vehicle and I discovered that it would not start. I opted for Safemove coverage and called Uhaul. The repair facility that was called took almost an hour to get to my location. The service tech discovered that the battery was dead and it was the original battery with the vehicle having over 70,000 miles on it. He had to leave to obtain a replacement battery and that took another hour plus. All in all I was almost 3 hours late returning and the location was closed so I had to wait till morning to return it. I feel that Uhaul owes me something for this unexpected impedance to my schedule.
James CPick up location was great in providing the service we needed in having what we needed. One trailer did not have operational driving lights and we let them know and they took great care of us to get a replacement.
Bruce AI ordered a truck from a specific location. I got a text the morning of the rental that I was scheduled to pick up the truck at a different location. I figured the text was sent in error so I went to the original location and the truck was not available. I then realized why I got the text, however the text did not explain that the truck was not available at the original location. The text needs to explain why the location was changed.
Kevin WMake sure that there is a dolly and moving pads available in the truck.
George EShowed up at 730am to return truck. Around 8am, a women who worked at the place showed up. I indicated I was returning the truck bug the woman said she want not going to open up her office for another 1/2 hour even though the place supposed to be open by 8am M-F. So, I gave her the truck key without getting anything from her, such as a receipt for returning the vehicle on time
Timothy DClerk was very friendly and service was very timely. Truck was very clean. Overall process from online reservation through return of vehicle was very satisfactory. I would recommend this location.
Melissa TMy only complaint here is that it is difficult to find. they need a bit larger sign.
KRISTOPHER JService was WONDERFUL!
Ruby KThere should be a full tank of gas when you pick up the truck!
Kevin WEverything was perfect.
Harry IThey didn't have the equipment I reserved so I had to go to a different UHaul to pick up the additional items necessary for the move. UHauls policy for cross country one way moves SUCKS!!!!!!! Having to drive 20 miles to pick up a 26 ft truck while multiple UHaul dealers closer had the same truck is just STUPID!!! If I ever move again I will do my best to avoid UHaul.
Greg GCharged me for gas they should not have charged for.
arthur sN/A
Dearen TEasy drop off with the 24hr drop box.
Denise HSince I can’t rate U-Haul Corporate, I’ll have to settle for average for both pick up and drop off locations. If I could rate corporate, it would be one star across the board. The issues with my rental had nothing to do with the local franchises, and everything to do with U-Haul corporate’s disorganization and focus on everything except it’s core business, renting trucks. I will not be using U-Haul again.
Tony EThe truck was obviously used for transporting garbage and not cleaned between renters. It smelled horrible and was filthy. There were no blankets, and we were charged for them.
James MPick up and delivery were smooth as silk. I always rent my auto transport from U-Haul.
richard gThe online drop off online system was again atrocious. It took us 30 minutes to get the app to take us to the proper screen instead of rerouting us back to the home profile page. Once we finally began the drop-off process the pictures were unable to load and forced us to restart several times.
Alexander FGreat Customer Service and clean facility.
Donald MTrailer was not hooked up for me as it has been before. People didn't provide much help to get going
darrell mYou changed my location from Great Mills to Mechanicsville which I would not have known I just check the text I got the day before saw the change. Need to contact people with changes this added miles to my trip which cost me more money and gas use. The place I ordered from was only five miles from the college the place I picked up was over twenty mile away.
Donna WI schedule my pick up and drop off so l can do it in-person, not thru an app or online. Kurtzs auto repair was closed and not available by phone, so l had to do mobile drop off and it was much more time consuming and it was a hassle. I would prefer if UHAUL knew when places would be closed or unoccupied so l could plan accordingly.
Daniel KI rented a truck for a one bedroom and I also rented a trailer the trailer was find,the truck was too small and I had to give away some of my furniture, also I had to fly to Florida because the truck was a two seater and it was three of us, so I am very disappointed and expect a refund for the truck and my plane ticket and also the gas it cost my daughter to pick me up from the airport, which is an hour and 15 mins away.
Tina DWe rented a 10 foot truck and it was perfect! The receptionist was very helpful.
Margaret PYou need do nothing to improve. This location and the customer service was superb. Very friendly and helpful and this was much appreciated.
david dBetter instructions for the lock boxes
DENNIS J