Charged me for gas they should not have charged for.arthur S.
Customer Reviews for Kurtzs Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deborah R.
Easy drop off with the 24hr drop box.Denise H.
Since I can't rate U-Haul Corporate, I'll have to settle for average for both pick up and drop off locations. If I could rate corporate, it would be one star across the board. The issues with my rental had nothing to do with the local franchises, and everything to do with U-Haul corporate's disorganization and focus on everything except it's core business, renting trucks. I will not be using U-Haul again.Tony E.
The truck was obviously used for transporting garbage and not cleaned between renters. It smelled horrible and was filthy. There were no blankets, and we were charged for them.James M.
Pick up and delivery were smooth as silk. I always rent my auto transport from U-Haul.richard G.
The online drop off online system was again atrocious. It took us 30 minutes to get the app to take us to the proper screen instead of rerouting us back to the home profile page. Once we finally began the drop-off process the pictures were unable to load and forced us to restart several times.Alexander F.
Great Customer Service and clean facility.Donald M.
Customer did not leave a comment.James P.
Trailer was not hooked up for me as it has been before. People didn't provide much help to get goingdarrell M.
You changed my location from Great Mills to Mechanicsville which I would not have known I just check the text I got the day before saw the change. Need to contact people with changes this added miles to my trip which cost me more money and gas use. The place I ordered from was only five miles from the college the place I picked up was over twenty mile away.Donna W.
I schedule my pick up and drop off so l can do it in-person, not thru an app or online. Kurtzs auto repair was closed and not available by phone, so l had to do mobile drop off and it was much more time consuming and it was a hassle. I would prefer if UHAUL knew when places would be closed or unoccupied so l could plan accordingly.Daniel K.
I rented a truck for a one bedroom and I also rented a trailer the trailer was find,the truck was too small and I had to give away some of my furniture, also I had to fly to Florida because the truck was a two seater and it was three of us, so I am very disappointed and expect a refund for the truck and my plane ticket and also the gas it cost my daughter to pick me up from the airport, which is an hour and 15 mins away.Tina D.
We rented a 10 foot truck and it was perfect! The receptionist was very helpful.Margaret P.
Customer did not leave a comment.Daren K.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Charles M.
You need do nothing to improve. This location and the customer service was superb. Very friendly and helpful and this was much appreciated.david D.
Customer did not leave a comment.MILTON L.
Customer did not leave a comment.DENNA R.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.THOMAS A.
Better instructions for the lock boxesDENNIS J.