I cannot think of anything. The man manning this was super nice and was able to get me checked in fast and he met me outside when he saw me approach to help me take care of the check out. I will definitely come back here.
CAROLA L
Customer Reviews for Kwick Stop Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure about maintained the trailer tire is was so bad the trailer was bouncing off the ground from 20mph to 30mph. I called the roadside assistant and was told that was normal. I stopped at a haul office and the gentleman there even said it was bad. But couldn't do anything with the trailer or even help me with it. So my 3hr trip turned into 6hrs from having to stop about every 15 minutes to let the tire cool down and reshape it's self. I would not recommend uhaul to anyone if this is how you are treated by your roadside assistance program very disappointed and angry customer here.
JASON TVery easy process and the gentleman there was helpful and respectful
JASON TI have went to this location a number of times for my moving needs. The gentleman there has always been very professional and is very knowledgeable on helping customers with their UHaul needs.
Charley JGot home and noticed the left tail was inoperative. Called the folks at Uhaul and they had a service team on site within 30 minutes. All around it was a great experience!!
ROY Hvery helpful
donald pThe guy who was attended me had such professionalism and nice manners. Walked me through the process and assisted in all my needs.
JESSICA MAlways great service at this location
ERNEST Bthis location is so close to my house. I would definitely go there and I would tell everyone I know.
Terri MLiterally nothing. The service is excellent
AYETCHEWIN HGreat customer service
VERONICA WThis is the BEST location in Harker Heights and Killeen! The office is organized and clean and the service is top notch. I have used this location many times over the years and made the mistake of trying a new location last week and I ended up canceling while I was at the other location due to the disorganized shop and unprofessional staff and I rescheduled with this location and everything was perfect. This location is tried and true. Consistently good. I won’t waste time anymore and this will be the ONLY location I use.
RAMONA BVery friendly! Clean and everything was done in a timely manner..right on time and price was affordable !
CRYSTAL BGreat and help handing man
ADEKUNLE DSend a confirmation message about the rental.
Stephen RU-Haul Truck Rental in Harker Heights, Texas - A Stellar Experience! I recently had the pleasure of renting a truck from U-Haul in Harker Heights, Texas, and I must say, the experience was nothing short of excellent. From start to finish, the process was smooth, efficient, and stress-free. Customer Service: The staff at the Harker Heights location were incredibly friendly and helpful. Their professionalism and willingness to assist made the entire process enjoyable. Vehicle Quality: The truck I rented was in pristine condition, and very low mileage. It was clean, well-maintained, and equipped with all the necessary features to ensure a safe and comfortable drive. I had no issues during my move. Pricing: I found the rental rates to be very reasonable and competitive. U-Haul offers transparent pricing with no hidden fees, which I greatly appreciated. The value for money is excellent, considering the quality of service and vehicles provided. Overall Experience: I highly recommend U-Haul in Harker Heights, Texas, for anyone in need of a reliable and affordable truck rental service. Their exceptional customer service, high-quality vehicles, and convenient location make them the go-to choice for moving needs. I will definitely be using their services again in the future!
ADELE SThe location is ideal for my purposes. Pick up went smoothly. The employees was friendly and helpful. The whole experience was brief and pleasant.
KEITH GGreat to work with
JONATHAN CVery helpful!
Mike BCheck in was smooth. Truck was fully fueled and no check engine lights; in good operating order. Location offered after hours drop off and I was only charged for actual miles used. Will rent from here again. Only wish it was a slightly newer truck with a backup camera but was able to reverse it just fine.
GREGORY NThe check-in process is difficult and confusing.
David JVery professional very nice and very helpful this gentleman done a wonderful job. It made the experience nice
mickey wYour Representative at this location was excellent, no improvement needed, 5 stars
SCOTT NGreat customer service and guaranteed 26'!
Kimberly PThe customer service is fantastic! He is super professional and such a nice person.
MARIDELLEN GHarold was great ! The location was well equipped and he was very informative. Thank you
CINDY MVery nice experience!
TINA WThe drop-off location was well marked and the gentleman who attended was courteous and professional.
JOSEPH MI had intentionally reserved a car hauler from Mks market on Elm St Killeen, tx . The custodian was rude I had all documents on my phone he was uncooperative and nasty. Won't be using them for anything ever.
MARCOS GNothing to improve; excellent service.
MELVIN MAbsolutely great service, super quick and everything was clean and ready to use
KAYLA CHarold made my rental experience very enjoyable. I was able to contact him the day prior which made picking up the vehicle so much easier on moving day. Great customer service and a very friendly staff!
John HThe owner was so friendly and helpful. If I had to a need for moving equipment I will go back to this location.
TYNESHA MWas charge for something I didn’t even agree to
Garfield MHarrold is very professional and kind.
Gregory JEasy and the guy was nice and helpful
Sharlette Jawesome service.everything went without a hitch (haha get it?)
Gil TThe owner was very helpful and even came into the office on his day off to help me.
Jenny KNothing at all . great staff great truck quick and easy
Patricia PMaintain same level of professionalism!
Abraham RMr. Harold knows, everything, about the company. He ois Profesional, Observatory, kind, and quick. TO GET THE CUSTOMERS IN AND OUT, Always a pleasure too see a welcoming, smiling face. Highly Recommended ! God Bless
Barbara OGood. Service
mary mNothing it's the only place I'll go in this area. Customer service is top notch
david mI really appreciate how easy it is to rent a truck or trailer from this location. Friendly staff and very accommodating.
John TAffordable and easy to pickup and drop off!
Peter HEmployee was fine, truck did not have air conditioning.
AARON EThis location was excellent. The truck was ready and well maintained. I rented from another location in the area and the truck didn’t compare. The gentleman was friendly and I was in and out quickly. I rented from this location previously and service and truck was excellent. I will continue to rent from the location for future needs.
CHANELL ROutstanding customer service!
Craig TThe trailer didn't have a trailer arm , I had to use my own floor jack to put no and off the traile , with my neighbors help . This was a ridiculous experience and I should have free rental for the experience that I had.
KENDRICK LI have used Uhaul in different areas, and this was the best uhaul I had ever been too. He had great customer service and gets you in and out so fast. I will always use him when I am in this city.
NINA CThe gentleman that assisted me when I arrived to pick up my rental of the motorcycle trailer was very efficient and was helpful and did not waste my time. I greatly appreciated his customer service and help. He was polite and straight to the point which I completely appreciate. Thank you to the man at this location he gets the best rating possible from me.
Tamara CThe operator here was very helpful and patient with my being tardy on the pick up of the equipment
GEORGE MThe plastic fender on the trailer broke after going over a big pot hole on the highway and I had to hold it together with zip ties. The issue really wasn't with the location but plastic probably isn't the best material to be used
Donald JVery professional and very polite
Linda PGreat service and the equipment is well maintained. I will come back again.
SHIRLEY CAlways helpful
John H