Staff was friendly, knowledgeable, and helpful
JOHN H
Customer Reviews for Kwick Stop Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Daniel BAbsolutely amazing service, everything I need it’s always available!
Kayla CThe location and service received was excellent. However, the 6' x 12' trailer we received was older and had a roller style door, instead of the hinged doors that swing open. For our needs, the roller door was awful, and we much prefer the swing style doors. Also, the tie-down points were not well maintained and did not support tie-down straps properly.
IRA GAbsolutely amazing service, everything I need it’s always available!
KAYLA CKeep up the great work
ROBERT CThis is the BEST location in Harker Heights and Killeen! The office is organized and clean and the service is top notch. I have used this location many times over the years and made the mistake of trying a new location last week and I ended up canceling while I was at the other location due to the disorganized shop and unprofessional staff and I rescheduled with this location and everything was perfect. This location is tried and true. Consistently good. I won't waste time anymore and this will be the ONLY location I use.
SATCHEL Bnull
veronica wGreat customer service
veronica wLiterally nothing. The service is excellent
Kerly Nnull
Dorothy WAlways great service at this location
Ernest Bnull
DEON Dnull
DEON DThe guy who was attended me had such professionalism and nice manners. Walked me through the process and assisted in all my needs.
Jessica AI have went to this location a number of times for my moving needs. The gentleman there has always been very professional and is very knowledgeable on helping customers with their UHaul needs.
Charley Jnull
Craig TNot sure about maintained the trailer tire is was so bad the trailer was bouncing off the ground from 20mph to 30mph. I called the roadside assistant and was told that was normal. I stopped at a haul office and the gentleman there even said it was bad. But couldn't do anything with the trailer or even help me with it. So my 3hr trip turned into 6hrs from having to stop about every 15 minutes to let the tire cool down and reshape it's self. I would not recommend uhaul to anyone if this is how you are treated by your roadside assistance program very disappointed and angry customer here.
Jason TI cannot think of anything. The man manning this was super nice and was able to get me checked in fast and he met me outside when he saw me approach to help me take care of the check out. I will definitely come back here.
Carola Cnull
Thomas HGreat customer service and reasonable prices!
Steven BThe 20 ft truck I rented was in great shape, low milage, and easy to operate even when loaded. Herald, the local agent in Harker Heights, TX was very polite and helpful. I wholeheartedly recommend both him and U-Haul. I will be using their services again in about a week.
ROBERT CGreat customer service and reasonable prices!
STEVEN BVery helpful and professional.
Gregory KThe gentleman that helped me (sorry forgot his name) was very kind, patient and efficient.
QUEENIE PI cannot think of anything. The man manning this was super nice and was able to get me checked in fast and he met me outside when he saw me approach to help me take care of the check out. I will definitely come back here.
CAROLA LNot sure about maintained the trailer tire is was so bad the trailer was bouncing off the ground from 20mph to 30mph. I called the roadside assistant and was told that was normal. I stopped at a haul office and the gentleman there even said it was bad. But couldn't do anything with the trailer or even help me with it. So my 3hr trip turned into 6hrs from having to stop about every 15 minutes to let the tire cool down and reshape it's self. I would not recommend uhaul to anyone if this is how you are treated by your roadside assistance program very disappointed and angry customer here.
JASON TVery easy process and the gentleman there was helpful and respectful
JASON TI have went to this location a number of times for my moving needs. The gentleman there has always been very professional and is very knowledgeable on helping customers with their UHaul needs.
Charley JGot home and noticed the left tail was inoperative. Called the folks at Uhaul and they had a service team on site within 30 minutes. All around it was a great experience!!
ROY Hvery helpful
donald pThe guy who was attended me had such professionalism and nice manners. Walked me through the process and assisted in all my needs.
JESSICA MAlways great service at this location
ERNEST Bthis location is so close to my house. I would definitely go there and I would tell everyone I know.
Terri MLiterally nothing. The service is excellent
AYETCHEWIN HGreat customer service
VERONICA WThis is the BEST location in Harker Heights and Killeen! The office is organized and clean and the service is top notch. I have used this location many times over the years and made the mistake of trying a new location last week and I ended up canceling while I was at the other location due to the disorganized shop and unprofessional staff and I rescheduled with this location and everything was perfect. This location is tried and true. Consistently good. I won’t waste time anymore and this will be the ONLY location I use.
RAMONA BVery friendly! Clean and everything was done in a timely manner..right on time and price was affordable !
CRYSTAL BGreat and help handing man
ADEKUNLE DSend a confirmation message about the rental.
Stephen RU-Haul Truck Rental in Harker Heights, Texas - A Stellar Experience! I recently had the pleasure of renting a truck from U-Haul in Harker Heights, Texas, and I must say, the experience was nothing short of excellent. From start to finish, the process was smooth, efficient, and stress-free. Customer Service: The staff at the Harker Heights location were incredibly friendly and helpful. Their professionalism and willingness to assist made the entire process enjoyable. Vehicle Quality: The truck I rented was in pristine condition, and very low mileage. It was clean, well-maintained, and equipped with all the necessary features to ensure a safe and comfortable drive. I had no issues during my move. Pricing: I found the rental rates to be very reasonable and competitive. U-Haul offers transparent pricing with no hidden fees, which I greatly appreciated. The value for money is excellent, considering the quality of service and vehicles provided. Overall Experience: I highly recommend U-Haul in Harker Heights, Texas, for anyone in need of a reliable and affordable truck rental service. Their exceptional customer service, high-quality vehicles, and convenient location make them the go-to choice for moving needs. I will definitely be using their services again in the future!
ADELE SThe location is ideal for my purposes. Pick up went smoothly. The employees was friendly and helpful. The whole experience was brief and pleasant.
KEITH GGreat to work with
JONATHAN CVery helpful!
Mike BCheck in was smooth. Truck was fully fueled and no check engine lights; in good operating order. Location offered after hours drop off and I was only charged for actual miles used. Will rent from here again. Only wish it was a slightly newer truck with a backup camera but was able to reverse it just fine.
GREGORY NThe check-in process is difficult and confusing.
David JVery professional very nice and very helpful this gentleman done a wonderful job. It made the experience nice
mickey wYour Representative at this location was excellent, no improvement needed, 5 stars
SCOTT NGreat customer service and guaranteed 26'!
Kimberly PThe customer service is fantastic! He is super professional and such a nice person.
MARIDELLEN GHarold was great ! The location was well equipped and he was very informative. Thank you
CINDY MVery nice experience!
TINA WThe drop-off location was well marked and the gentleman who attended was courteous and professional.
JOSEPH MI had intentionally reserved a car hauler from Mks market on Elm St Killeen, tx . The custodian was rude I had all documents on my phone he was uncooperative and nasty. Won't be using them for anything ever.
MARCOS GNothing to improve; excellent service.
MELVIN MAbsolutely great service, super quick and everything was clean and ready to use
KAYLA CHarold made my rental experience very enjoyable. I was able to contact him the day prior which made picking up the vehicle so much easier on moving day. Great customer service and a very friendly staff!
John HThe owner was so friendly and helpful. If I had to a need for moving equipment I will go back to this location.
TYNESHA MWas charge for something I didn’t even agree to
Garfield MHarrold is very professional and kind.
Gregory JEasy and the guy was nice and helpful
Sharlette Jawesome service.everything went without a hitch (haha get it?)
Gil TThe owner was very helpful and even came into the office on his day off to help me.
Jenny KNothing at all . great staff great truck quick and easy
Patricia P