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Katherine G
Customer Reviews for Kwik Corner Mesa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Alvin GTracy was super helpful and attentive! She made it easy. Thank you, Tracy!
Shannon WNot honest or trustworthy. Poor communication and they held my deposit for over a week
Shaine HI booked this reservation a week in advanced. It was supposed to be 24 hour pick up and when I showed up there was no information or guidance on how to check out the car. The one person who knew how to process the reservation was off that day. Fortunately I got a hold of her and then experienced problems checking out the car due to U-Haul not entering the original reservation correctly. Long story short checking out the car took 1.5 hours. I’d give 1 but the store manager who helped me was tremendously helpful. Avoid renting from here and go to an actual U-Haul office.
Erik AReserved truck for 5pm on a Sunday. My luck is usually bad, so I was expecting the worst at every turn. There was only one person working that day, I saw one truck available in the lot, and I was already getting nervous. Took a bit of sorcery to open the lockbox, where there was one key. But until it started the engine, I wouldn't be comfortable. Thankfully, everything worked out and from there check-out was easy online. Submitted pictures of gas gauge and odometer, spoke to owner on phone, drove away at 510pm. The hardest part was opening the stubborn lockbox! Check-in was just as easy, but in reverse. Submitted keys, pictures of gas & mileage, got receipt by email. Very smooth transaction.
Sean H