Customer Reviews for Kwikstop
(U-Haul Neighborhood Dealer)

Rating:

1.0

This rental ended up costing me and my wife over $600 because of the gas station employees. I get that they’re not U-Haul staff, but the first guy had zero understanding of how to help me. So had to do it myself on my phone. I would have called customer service immediately, but he assured me that I could call later. After calling later I found out that there was zero chance I could leave the truck at a drop off in the city I moved to. I had to pay extra and drive it back, after changing plans completely. The final straw was when I arrived back at this location late, the guy, different guy, lied to my face. He said it was gonna be an extra charge, and I told him what had happened already, and he changed his mind. “I got you man, I’ll put it in that you were not late” is what he told me. Whatever. I guess I found out the hard way that U-Haul locations are not all run by official employees anymore and that you can’t trust a word the non-employees says because they have zero of the integrity/knowledge that a person should expect from something with a billion dollar company’s name on it.

Rating:

1.0

Lights did not work on trailer. No refund offered, dropped off after 3 hours

Rating:

1.0

This place is a crooked place I rented a truck apparently the back had dust in it because I was charged a cleaning fee for something I didn’t do I only moved 43 boxes nothing else so truck had dust in it and the truck fuel was not full but I was told I had to fill it up are I was going to be charged at a higher rate. This guy doesn’t need to be a U-Haul dealer very crooked when I ask to see pictures he told me to leave his property.

Rating:

3.0

For a day use, I was charged nine dollars extra because I went over the mileage that I told them I was going to go. They also told me that the truck was dusty and I did not notice that.. I will not use this location again

Rating:

4.0

I was very satisfied with the rental. I wish the checkout/checkin was explained a little better on uhaul website but the people where I picked up the uhaul were very nice to me.

Rating:

1.0

I've rented numerous trucks from U-Haul during all of our moves and this by far was the worst location that I've ever went to. It was located in a convenience store that was dirty there were bars on the windows and there was gambling going on in the back of the store. The clerk who was at this location had no idea what was going on and provided very little help. When I went to get the truck and the car trailer, both of them were located in a muddy a lot behind the convenience store. There really was no gate it was just a hole on the fence that the truck barely fit out of. I had to hook up the trailer myself and it was in such a way that I had to go in and ask the clerk to move another truck that was so close to the car trailer so that I could get it out of this muddy lot. Dislocation is totally unsuitable and unsafe

Rating:

5.0

Great customer service

Rating:

4.0

The gentleman was very pleasant and helpful.

Rating:

4.0

The cash register was very kind and nice. It wasn’t his fault someone misspelled my first name in my paperwork, he couldn’t find it. We had to spend 40 mins just to leave the vehicle there. Me and cash register called customer service and I was just told that cashier will take care of me and there was nothing they could do to help me or him.