Customer Reviews for KZ Properties
(U-Haul Neighborhood Dealer)

149 reviews

5 Monroe St   Highland, IL 62249

(618) 882-4027

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 6/15/2024: 2:00 pm - 4:00 pm

Services at this Location:

Contact Us

(618) 882-4027

5 Monroe St
Highland, IL 62249

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 6/15/2024: 2:00 pm - 4:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

TIMOTHY G 
Rating:
5.0

Excellent service. Equipment was on time and in great shape. No issues with the 400 mile trip.

Brian D 
Rating:
5.0

Great helpful people. Easy access location.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Katelin K 
Rating:
5.0

Always great service at this location

Guy J 
Rating:
5.0

KZ Properties is always awesome to deal with!!!

William D 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
5.0

Great service, great price. The owners are super friendly and accommodating. 100% recommend KZ for all your moving needs. I have moved over 15 times and this was by far my best experience. Thank you KZ for providing such great service.

Wendy S 
Rating:
5.0

Customer did not leave a comment.

LaRita A 
Rating:
5.0

It was great. Thank you.

Maria P 
Rating:
3.0

We used the online login and return because the office wasn’t available/open during regular business hours. We ended up having to call for assistance for pickup and return because the application kept looping us back to reentering the same info.

robert k 
Rating:
5.0

nothing

Janet k 
Rating:
5.0

Very friendly woman took care of my needs. When I asked about how early I could get the truck, she mentioned that shop opens at 9am but she could get everything done at home so if I wanted it earlier I could have it. That' good customer service.

katherine k 
Rating:
5.0

Best place to rent locally. I was impressed.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Rachel M 
Rating:
4.0

Customer did not leave a comment.

Bobby D 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Very friendly and made the transaction super easy!

Broadway B 
Rating:
5.0

Very friendly and helpful

Gary L 
Rating:
5.0

Customer did not leave a comment.

Melissa A 
Rating:
5.0

Customer did not leave a comment.

Dirk S 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

KZ Properties owner/employees were responsive to phone calls, helped me decide appropriate size equipment, priced one-way or two-way return. Pickup and drop off were quick and efficient. We would use this Uhaul facility again.

Molly C 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Everything worked out great for us.

Brian F 
Rating:
4.0

The after hours drop off process is really lengthy.

kyle d 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Alan K 
Rating:
5.0

Customer did not leave a comment.

Linda K 
Rating:
5.0

Customer did not leave a comment.

Charlene D 
Rating:
5.0

Nothing. They were excellent I was in a bind and they really helped me.

Rodney C 
Rating:
5.0

Customer did not leave a comment.

Jamie W 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Everything was great

Allen B 
Rating:
5.0

Customer did not leave a comment.

Adam H 
Rating:
5.0

Everything went smoothly

Gary B 
Rating:
5.0

Mandy was very helpful and explained why a cargo van was provided instead of the pick-up truck, and that there would be no upcharge :<)

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Easy process to rent the truck.

Kevin D 
Rating:
5.0

Can't think of anything in need of improvement. We always rent Uhauls from this location because they always have what we need, and the staff is friendly and helpful.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

It's the only place I will go to rent a uhaul a truck or any other transport issues I have and I tell everyone I know to go there also

SONDRA D 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

I told him about the bad U-Haul experience. He took the U-Haul out for a test drive. And was looking underneath the front end of the U-Haul when we drove off.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

clay w 
Rating:
5.0

Customer did not leave a comment.

Harry W 
Rating:
5.0

Picked up truck with 1/16th of a taken of fuel. The truck had a horrible misfire and I couldn’t get a hold of anyone.

Steve E 
Rating:
5.0

The cab and storage of the uhaul needed some extra cleaning. No furniture pads included. Rain leaked through the uhaul and soaked many of my boxes, ruining some of the contents. I do not recommend Uhaul. The person at the pickup/drop-off location was helpful with information.

Alex K 
Rating:
5.0

Wendy is very professional and a joy to work with.

THOMAS B 
Rating:
5.0

I recommend you to everyone I know and put your business cards out the office

SONDRA D 
Rating:
3.0

Customer did not leave a comment.

David F 
Rating:
5.0

Easy pick up and return. Representatives very helpful and friendly.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Great service

Mark F 
Rating:
5.0

Customer did not leave a comment.

Bill B 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

CORY K 
Rating:
5.0

Customer did not leave a comment.

Al W 
Rating:
5.0

Wonderful. Thank you for your help. You are fantastic!

Michele C 
Rating:
5.0

They were very helpful getting the trailer connected and helping with an electrical question.

jacobus v 
Rating:
4.0

Customer did not leave a comment.

Susan K 
Rating:
4.0

Customer did not leave a comment.

Randy B 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Tj M 
Rating:
5.0

Very nice personal service.

Kimberly N 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Heather W 
Rating:
5.0

Customer did not leave a comment.

Hillary H 
Rating:
5.0

Wendy was a wonderful help, even after I had to delay my pickup!

Kevin C 
Rating:
5.0

Customer did not leave a comment.

Amy J 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

KZ Properties was the best. They made phone calls to locate a trailer for us. So helpful and if we ever need a U-Haul we will go back to them.

Judy F 
Rating:
5.0

No issues with our trailer rental- they went above and beyond to make sure the tires were good for our trip.

TaraorMichael T 
Rating:
5.0

Customer did not leave a comment.

Angie K 
Rating:
5.0

Keep up the good work.

Don G 
Rating:
5.0

They went above and beyond to accomodate us when our RV burned up in the area. They came out after hours to get us set up with a trailer to get what remained of our items home.

Mark K 
Rating:
5.0

Everything was great. People were nice to deal with.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Carol W 
Rating:
5.0

Wendy is always very accommodating and helpful! Thanks!

THOMAS B 
Rating:
5.0

Thank you! It was exactly what we needed for the move

JULIE L 
Rating:
5.0

Customer did not leave a comment.

Cody Z 
Rating:
5.0

Customer did not leave a comment.

Susan C 
Rating:
5.0

Only complaint was that the radio in the truck didn’t work

Zachary S 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Service was extraordinary. Wendy had a can do attitude and made the entire experience seamless! Well done!

Robert S 
Rating:
1.0

I do not understand how I was charged $120 for $25/day (24 hours) and only used it for about 12 hours and had about half of a tank when I brought it back.

Reed P 
Rating:
5.0

The KZ Properties always makes it happen when we need a u-Haul! Very professional and very efficient!

Patricia H 
Rating:
3.0

Customer did not leave a comment.

Geoffery H 
Rating:
5.0

Went 10 miles out of my way through your reschedule only to find no trailer at the new location then another 42 miles to the next one and 38 miles back to where I started. Get your inventory right.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Gloria H 
Rating:
3.0

Customer did not leave a comment.

TERRY B 
Rating:
3.0

Customer did not leave a comment.

TERRY B 
Rating:
5.0

Customer did not leave a comment.

Jacob P 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Mariann S 
Rating:
5.0

The inside of the trailer had a greasy substance on it that got on some of our stuff but not a huge deal. Didn’t expect it to be spotless.

Drew K 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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