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MARK W
Customer Reviews for KZ Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wendy is always helpful and this location is so convenient. I only wish they would have a smaller trailer occasionally.
DEAN DNo improvement needed! I reserved a truck online a week in advance from another location in Highland, IL. The day before my pick up, I received a notice that I would need to pick up at another location. The management at KZ properties went above and beyond to assure that I not only received my rental and equipment but also assisted me with protocol, all while they were out of town! Excellent service from this company. I am glad my pick up changed.
Marianne KVery helpful, easy to work with, Wendy is very professional.
Dean DQuick and easy rental and service was excellent. Definitely will rent from here again.
Michael CWas given a truck that must of had a hole somehwere. Drove through a storm, and when we got to our destination, all of our belongings in the back of the truck were soaked and ruined.
Georgia JWe have been renting for local transport for 4 years now and have had great success with KZ Properties. They have been accommodating, professional and extremely helpful throughout this time. They do an excellent job!!
Thomas BVery easy process from start to finish
Randolph MThis place (KZ Properties) is top notch!! I recommend them highly!!
Trish HQuick easy service. Equipment was clean and ready to go
Tim GThe staff and owners were the greatest. This was a last minute rental. They did everything to make it easy for me.
DOUG CMake sure the tires are up to pressure.
DAVE LWhenever we arrived to pick up the truck at our scheduled time, no one was there. We called the number on the door and they had someone come out about 15 minutes later. When it came to the truck, the passenger side seatbelt was completely broken. We had to buy a seatbelt from Walmart to use, which was extremely unsafe - but we were on a tight timeline for our trip and didn't have time to come get it fixed, nor switch out trucks (because our truck was loaded when we started the trip and realized the seatbelt was broken). The passenger side outside mirror was also broken - it didn't stay where you put it, which is a massive problem when you can't see an entire side of a 20 foot truck. Whoever was passenger had to look out and check the lane next to us whenever we wanted to change lanes.
Abby UThey didn't have the size truck we needed so they drove to another location not close by to make sure I had what I needed. They were very through with the dolly loading and even adjusted my mirrors for me before driving off the lot.
SUZAN RWe reserved a trailer from Troy to pickup at 8:30, day prior was told to pickup in Highland (out of our way) Sat in front of the place for about 25 minutes because we were told it opened at 9, lady was inside watching us sit there on cameras and never told us the door was unlocked to give in. Wasted valuable time of ours. Not impressed.
Brian RExcellent service. Equipment was on time and in great shape. No issues with the 400 mile trip.
Brian DGreat helpful people. Easy access location.
Daniel BAlways great service at this location
Guy JKZ Properties is always awesome to deal with!!!
William DGreat service, great price. The owners are super friendly and accommodating. 100% recommend KZ for all your moving needs. I have moved over 15 times and this was by far my best experience. Thank you KZ for providing such great service.
Wendy SIt was great. Thank you.
Maria PWe used the online login and return because the office wasn’t available/open during regular business hours. We ended up having to call for assistance for pickup and return because the application kept looping us back to reentering the same info.
robert knothing
Janet kVery friendly woman took care of my needs. When I asked about how early I could get the truck, she mentioned that shop opens at 9am but she could get everything done at home so if I wanted it earlier I could have it. That' good customer service.
katherine kBest place to rent locally. I was impressed.
Joseph FVery friendly and made the transaction super easy!
Broadway BVery friendly and helpful
Gary LKZ Properties owner/employees were responsive to phone calls, helped me decide appropriate size equipment, priced one-way or two-way return. Pickup and drop off were quick and efficient. We would use this Uhaul facility again.
Molly CEverything worked out great for us.
Brian FThe after hours drop off process is really lengthy.
kyle dNothing. They were excellent I was in a bind and they really helped me.
Rodney CEverything was great
Allen BEverything went smoothly
Gary BMandy was very helpful and explained why a cargo van was provided instead of the pick-up truck, and that there would be no upcharge :<)
DAVID OEasy process to rent the truck.
Kevin DCan't think of anything in need of improvement. We always rent Uhauls from this location because they always have what we need, and the staff is friendly and helpful.
Daniel DIt's the only place I will go to rent a uhaul a truck or any other transport issues I have and I tell everyone I know to go there also
SONDRA DI told him about the bad U-Haul experience. He took the U-Haul out for a test drive. And was looking underneath the front end of the U-Haul when we drove off.
JAMES HPicked up truck with 1/16th of a taken of fuel. The truck had a horrible misfire and I couldn’t get a hold of anyone.
Steve EThe cab and storage of the uhaul needed some extra cleaning. No furniture pads included. Rain leaked through the uhaul and soaked many of my boxes, ruining some of the contents. I do not recommend Uhaul. The person at the pickup/drop-off location was helpful with information.
Alex KWendy is very professional and a joy to work with.
THOMAS BI recommend you to everyone I know and put your business cards out the office
SONDRA DEasy pick up and return. Representatives very helpful and friendly.
Daniel DGreat service
Mark FWonderful. Thank you for your help. You are fantastic!
Michele CThey were very helpful getting the trailer connected and helping with an electrical question.
jacobus v