Keep up the great customer service. Very pleasant and helpful people to deal with.
ROBERT K
Customer Reviews for L E Pryer & Son Enterprises Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was thorough, kind and worked with you. They are really good people on their own and thus an asset to your corporate company.
MICHAEL KNothing staff were friendly and patient.
CHARLES Fthe people working at this location were the sweetest. would highly recommend in the future!
JACKSON PThe service was excellent. The vehicle was ready at the scheduled time and the process of reserving was easy. They went out of their way to find the right truck and trailer to do the job. I would recommend them for any truck rental.
IAN NI've used uhaul many times in the past, but this was THE best experience yet - from pickup to delivery, everything was fast, smooth and correct! I attribute much of this to the fact that I did not have to deal with anyone who couldn't speak or understand English, or who had zero pride in the appearance or maintenance of their equipment. Yes, I said what I said because it NEEDS to be said!
SCOTT PThe folks on-site were great to deal with.
THOMAS OThis is by far the best location south of Ottawa! Owner operated, great people and service everytime.
SCOT MAnne and Jamie are the best
ARTHUR KFriendly staff efficient service. I don’t think anything needs to be en route. It’s fine just the way there it is.
MICHAEL BVery helpful. He noticed that the ball on my hitch was loose and took it into his shop and retightened it.
MELVILLE SOver the top service
JOHN EHave been using Uhaul for ages the folks at the location where very good to me and the location was well stocked with supplies and lots of equipment we only had one Issue with the computer system even after we tried several time to decline the Insurance I had no choice but to buy it even after I had declined it during my booking online.
Tejbir CGreat people to work with, great customer service.
RICHARD WAC wasn’t running
FADI YThe manager there was very pleasant to deal with and quite helpful. Great service experience. Thank you.
MICHAEL HGreat service easy set up and return of truck
LINDSAY SCan't think of anything. An exemplary why to conduct business. 5 out of 5 stars.
ROBERT LOur experience was entirely positive. It was particularly helpful that they have vehicles go out with a full tank of gas. It's SO MUCH EASIER to just make sure you return it with a full tank of gas! So appreciated! Also, the quick phone call the night before to make sure we knew we needed a credit card and to confirm where they were located. We use U-Haul trucks and storage exclusively and this was our best experience yet!
KIMBERLY WAnn was terrific. Helped me adjust my booking due to circumstances. Great location and service.
WILLIAM SNothing
JOHN EThey went above and beyond to help me get going with the trailer, especially since the lighting issue was due to my car’s wiring harness! Very friendly and professional.
JAMES RAmazing staff, easy access, clean and well organized lot. A+++
ANDREW LNothing
CHARLOTTE MStaff were very helpful. Location was very convenient.
Sean WVery knowledgeable and friendly and helpful to deal with. Highly recommend.
ALISON AAnn at the Brockville Parkdale location is very friendly and makes everything run smoothly!
ETIENNE DThe LE Pryer & Son location in Brockville was the best UHaul location I have experienced, by far. They were helpful, informative, the property is perfectly designed for easy pick up and drop off. The business hours are excellent. I would recommend using this location over any other to anyone interested in using UHaul.
MATHEW FMy first experience with U-Haul was terrific. I would definitely refer people. The lady who checked me in was courteous and helpful. Truck was easy on gas and not hard to drive. Truck interior was clean and neat. Five stars.
JAMES HGreat service!
VERONIQUE LSuper friendly and helpful, I wouldn’t hesitate to rent from here again and recommend to put your trust in them as well to meet your rental needs!!
JEFFREY SFriendly family
RICHARD BAgent was very informative and very professional and positive.
DIANE SVery friendly easy process.
Melody TFriendly reception on arrival. Well prepared. Answered all questions and provided sound recommendations. Moving van set aside for my pickup - clean, well maintained and ready to go. Excellent service.
Daniel DI prebooked my trailer on-line and declined the extra $10.00 insurance coverage but when sat in front of the payment screen, the $10.00 insurance had been added by the check in person. This is not appropriate and is not the first time I have encountered this practice. It is inappropriate, sours my experiance and is nothing more that an upsell, cash grab. This management/sales policy needs to be reviewed.
RALPH WVery friendly people and well organized. Wonderful experience.
SHAUN AWorkers were very helpful and explained everything fully. Great to work with.
ROBERT BLocation should have hitch and balls available for rental.
MICHAEL S保持现在的服务水平就好。
JIANZHONG MAnne at L.E. Pryer and Sons was exceptionally helpful in informing me about process, trucks and scheduling since I was very new at this. She gave me good advice and ensured that I had a truck scheduled, and was very patient with me. Would definitely recommend this company.
JEANNINE UTHE CUSTOMER EXPERIENCE AT PRYER IS SECOND TO NONE! THEY CANNOT DO ENOUGH TO ENHANCE THE CUSTOMER EXPERIENCE. PRYER IS MY GO TO U HAUL OUTLET!
DENNIS DAwesome service
MARSHALL WI did the signing up process in person, which made it very easy for me. Everything was straightforward. Communication was good, the van was perfect for my needs. Even the weather co-operated.
MALCOLM GThe customer service representative was excellent. She was very clear what vehicle I was getting. The truck was ready when I got there and she was clear on how to return. Great job! Dan 905 334 2735
DANIEL SExcellent service and very nice people.
SCOT MThe owners are so nice and pleasant and will be using this location again when I need a U Haul..
WAYNE CNot
CLINTON MFuel refund
MOHAMED EQuick and easy, great folks to deal with
ANNA HGreat customer service at this location. They quickly had us set up and ready to go. Easiest U-Haul rental I’ve had.
Michelle WExcellent customer service!
GERALD MProvided, directions, arranged for a taxi, friendly and spacious atmosphere.
IVOR MExtremely very good customer service and very friendly
PAUL BFriendly and willing to give advice of local services
JAMES A