I had a great experience and I dont see how you can improve
Mike G
Customer Reviews for L E Pryer & Son Enterprises Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
TERRY LStaff was very friendly and helpful.
Brent TVery professional , clear instructions , clean truck , Friendly service. I would recommend this service , at this location , to anyone moving. Will definitely be back , in the future , if needed again. Thanks.
Stephen WExcellent service - truck was ready and clean
Elliott PMy original pick up date time was changed due to non-availability even though it was booked online months ahead. Anne reached out by phone call to check in on us as she discovered that there were many notes and changes to my original reservation. She was very thorough and thoughtful. When we returned our vehicle, she was pleasant as always and reassured me that nothing else had to be done with the vehicle as far as pictures, etc.. We didn’t even have to park it as she was going to go through all the next steps to finalize the rental. Customer service at its best with this location.
Tina KExplain what papers are emailed and especially that you should look right away.
JENNIFER GGreat friendly experience!
aileene gEverybody was great
Susan CExcellent service. Anne is a gem to work with in coordinating. Tanner (from CRC Movers) was a great help too. Thank you!!
Barbara SEasy access to drop off truck and key into lock box.
Annie FSuper friendly and helpful. A highly recommended locatio for uhaul rentals.
VINCENT HN/A
Michael EWell organise
Pierre CNot much. The people were friendly and didn't mind chatting with my son while waiting for the "paperwork" to get done. We were in and out faster than I had expected (based on previous rentals).
ANDREW WFantastic service, very friendly and very through. They took the time to show me everything about the car hauler and assisted in hooking up the trailer. Great place to rent from.
Steve HProblem with the trailer Clasp connection to the vehicle Tow Ball. It's a new design that snaps into place however, it was too loose and created significant rattling and vibration while driving over typical city streets. This vibration caused the locking pin to dislodge causing the Trailer to hang in the safety chains then crash into the back of my vehicle!
Richard CNot a thing. The service at this location was great. Job well done.
Marcus BNothing very satisfied
Rick CVery helpful. Will rent again
Russ BWell laid out and friendly service.
Ross MSame service is great
Dean FGreat location and the people are processional, friendly and accommodating.
Wayne WVery nice place 👍
JUN LJamie and Ann are amazing. This location should be the gold standard for UHaul. I’ve seen many locations. This is the best one I’ve ever been too. They alone made up for the debacle on Saturday. Again - will the toronto location rep continue to have our personal info on this device? We wait and we wonder. It’s a huge compliance issue.
Emma HDropped off car hauler in Monday morning. Met both the owners who were very pleasant and helpful. Very easy process and great location just off the major highway.
Michael PThey are warm and friendly people Everything was great as well as the experience
fern bThey were great to work with Thank you!
ROBERT GExcellent service as always!
SCOT MPeople were very helpful when I needed to alter my original reservation. Will use this location again.
BETTY-JEAN GEasy drop off, no problems
ANNELIZE MFriendly, knowledgeable and efficient staff made my rental go smoothly. Definitely the location I will rent from again.
Bob CFree coffee?😃
Derek FExcellent as always at the Brockville Parkdale Rd. Location.
SCOT MThe folks running the uhaul business were extremely helpful, kind, professional. Rarely have I seen a Uhaul dealer as good and knowledgable as at this location. I would like to rent only from this location from now on!
PEDRO AI have used many U Haul locations and the Brockville Parkdale location is by far the best. Very helpful and friendly owners.
SCOT MExcellent service and flexibility with booking. Very accommodating
DANIEL MMove went smoothly. Thank you for your service. Women who served us was excellent and helpful.
donna dVery quick, efficient. Really nice folks running the franchise!
Greg LThe only issue I had was with an e-alert associated to my credit card. My card was new with a new number but got flagged as associated to someone called “Darnell” who had an outstanding balance from 2023. It took 35 minutes of being on hold to speak to someone who was was not very helpful and had no personality. She was confusing to both myself and the U-Haul owner and the interaction took over an hour and delayed our move of our daughter from university. I was happy with the Brockville location but very disappointed with the call centre.
MICHAEL VBest Uhaul experience. They helped hook up and attach the trailer and were very friendlly.
DANIEL CI had an excellent experience with L E Pryer & Son Enterprises Inc (U-Haul) in Brockville. The entire process was quick, straightforward, and completely hassle-free from start to finish. Everything was explained clearly, so there were no surprises or confusion at any point. The staff were incredibly polite, friendly, and professional—they really made the whole experience smooth and stress-free. It’s not often you come across service this good. I wouldn’t hesitate to recommend this location to anyone in need of a rental.
Jonathan Cfriendly and fast service!
Ian FThe people were very friendly and hey
MARK HVery polite and accommodating.
John VThis is the best, uhaul should should be sending these wonderful folks, flowers, they do a company proud. I wish my core staff, was half of these wonderful folks. Uhaul hit a home run with them...
DONALD OAnn and Jamie Pryer were great to work with and they went above and beyond with their customer service. Would definitely use LE Pryer $ Sons again if we need to rent a trailer or truck and we high recommend them to anyone else that is in need of a rental.
Lorraine BAn was amazing and very helpful at art Pryer and sons. Will definitely go there again.
ROBERT LX
JEFFREY WTop notch service, efficient friendly organized. A model for many other operators.
Peter Hevery time I rent from U-Haul I have to fight because they always wants to charge more fuel.
REGINALD DTruck cab was dirty inside. The truck functioned fine. Anne offered excellent customer service and was even there after hours to process the drop-off.
BRINA WSince it was a flawless and professional transaction with no surprise charges and a very comprehensive instruction for use, I would say keep doing what you are doing. The Pryer Team is very well organized and very efficient. Thank you!
MICHAEL CTop-tier customer service, will always recommend this location!!
JACKSON PVery helpful and friendly staff. I wouldn’t hesitate to use them again.
JEFFREY HCheck that the truck has heat
TERRANCE KNothing they are great to deal with .
MONTGOMERY WVery good service
Danny HCustomer service
SHAHID BNothing
DAVID TExcellent service - very helpful and friendly.
JAY TI was treated with great respect and kindness. Explained the difference between a cargo van and the truck. I'm very happy I took their recommendation of using the truck. Thank you, 🙏🙌
GINETTE T