The location did not have all of the equipment we ordered. The employee was very polite and kind but was unable to help us when we had trouble with the electronic pick up. We had many other problems with this order that had nothing to do with the pick up location. It took us over an hour to complete the pick up through the electronic system, then we had to go to another location to rent the missing equipment. Phone helpers were not very helpful. Our pick up location was changed from when we placed the order without notification other than changing in the app, and somehow we got charged for extra miles at drop off even though we did not make any detours off our travel path.
JENNIFER D
Customer Reviews for Ladders & Things
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service need to improve
SHINA AGreat family business with cool employees.
Phillip RGive a coffée
pierre mexcellent service
David DAll went well
eddie zWas not provided Dolley despite being charged for it. Truck was provided with very little gas
Pablo A