Customer Reviews for Lairds Auto & Truck Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lairds Auto & Truck Repair

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MELISSA E. on

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Michael G. on

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Give the gal who served me a raise.

Nicholas H. on

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Accossiate was rude. When hooking the trailer up, accossiate did not help and I was forced to lift the tounge of the 6x12 trailer up, which probably weighted 150lbs, and hook the trailer up fully to the truck. There was no jack on the trailer for helpful assistance in this matter. I will not be returning to this location ever.

Takia W. on

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Patricia D. on

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Darrell D. on

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Trailer had no jack and trash in the back of it

Holly J. on

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Ethan C. on

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Hung up on every time I called the given number. Never moved in and had called before to cancel and wanted to double check that it was cancelled. Two calls today hung up on both times.

Corey B. on

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Get new representative

shawnta B. on

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John W. on

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Zachary C. on

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Very helpful cancelling my unit after my moving plans changed. Although, I feel it unnecessary to leave this review to get my $7 back as I did not have but more than 5 seconds of interaction

Dayna L. on

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Was told that I would have $30 off this move and final bill did not indicate that. Please advise.

CHRISTI B. on

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Associate was very informative about how to hook up and load vehicle on auto dolly. As this was first time for auto dolly appreciated her assistance greatly. ??

Edith Anne K. on

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Had to do paperwork a second time even though it was done online. Mgr. was nice but wanted convenience of doing everything on line.

Nick D. on

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Joe T. on

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gerald W. on

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Couldn't ask for a more friendly service center.

Terence B. on

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Sandra KAY R. on

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It was clean and ready for us to move in!

Francis G. on

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I will just say this......make sure you take pictures before you even start the truck.......outside and inside......I brought mine back cleaner and with more gas than when I took it and still got charged extra......wtf???

Elizabeth S. on

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Cynthia W. on

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Aurora T. on

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Amelia from customer service was very helpful ! The location needs alittle help.

Jerry M. on

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Poor business practice. No passion to do their Job. Not interested in gaining new customers.

Ryan S. on

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It seemed more like I was a bother to the sales associate. She wasn’t very friendly to customers. The website said that the dolly I ordered would be in the trailer, it wasnt, I had to get it myself. It’s a little thing, but it points toward their customer service or lack therof. The whole experience seemed like I was more of a burden to them.

Marcin J. on

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AMBER GABRIELLE H. on

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I was pleased with the service I received. They worked with me when times got hard and were always nice and friendly.

Jennifer H. on

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Tina S. on

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People that work at this location has very nasty people and I will never rent for here again they will try to add money for day that you dont have the truck too.

Bobby W. on

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KENT DIAZ C. on

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Deborah B. on

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David LEE R. on

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Recommend another location.

jenny S. on

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Excellent service. Clerk very nice and personable. Also very helpful.

CATHLYN A. on

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MATTHEW EVAN B. on

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We have rented from this location a couple time and the costumer service at this locations is lacking. Each time we have rented a trailer from this location my husband comes home with a story about How unpleasant the experience was.

Calvin DUEL B. on

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KIMBERLYCANNING S. on

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Alisia B. on

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TAYLOR MACKENZIE M. on

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The woman that works there is rude, difficult, hard to work with and quite frankly a bitch. She should not be in customer service.

Beverly MILLER M. on

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Very poor customer service. Lady had an attitude. Will not rent from here again.

Ryan A. on

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GEORGE C. on

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joesph D. on

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AUSTIN DEAN B. on

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Paid cash and something got messed up so wasnt able to get my deposit back.

Michael D. on

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Victor FRANCOIS W. on

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MATTHEW ERIC B. on

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Tire on trailer had a whole in it, I had to fix it out of my pocket. Female manager at Lairds could definitely work on her people skills. As far as the trailer itself, worked fine besides the tire.

DOUGLAS H. on

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Very nice and made sure I had all I needed

OSCAR R. on

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After my reservation had been changed three times before my pickup time, eventually it was changed to this location. I received a call from this location asking why I was not there to pick up the dolly and I let them know that my truck reservation was to pick it up at noon and the dolly was at 9 so there was no way to get it without the truck. After I sorted out the truck and dolly the staff here did not help at all with showing how to use the dolly. I asked again if my car would fit and work with the dolly and was assured it would even after I took my car for the "inspection". After all was paid for and I received the equipment I asked for help and was told to watch the video. So, I went outside re-watched the video and did it myself and it did not feel right since I was by myself and the employees were inside I could not see to make sure I was driving up correctly. I again asked for help and the employee came out and told me my tire would not fit into the dolly. I asked what could be done and she went and wrote down the number to customer service and told me to call them. After 30 mins on hold and nothing I went around the city to 5 different locations and no one would help. All of them told me I was out of luck, did not have other equipment, or if I returned it to their store I would lose the money I paid for the rental of the dolly sine it was past an hour. One location tried to get me to return the truck and dolly and redo another contract that I would be reimbursed in a couple days. I could not do that after paying 800 dollars for the equipment and then getting another one when trying to move from NC to FL. Finally finding one UHAUL location that did help they were able to resolve the issue by email to their district manager. Overall the experience was horrible taking 6 hours to get a truck and a dolly. The ladies at Iron Clad storage were the only ones willing to help me they were awesome.

Zachary T. on

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She was lazy and slow. On another note, when i went to put the trailor back on the hitch to drop it off, The hitch wouldnt go all the way onto the ball. I tried everything from jumping up and down on it, picking it up and dropping it onto the ball as hard as i could, oiling it, for 2 i tried. In the mean time i called a few places and nobody could help, they referred me to road side assistance and the guy that answered the phone said to me “well i have never put a uhaul hitch on a trailer but did you watch the video?” I was speechless. This kind of bullshit service is unacceptable from a good company like uhaul. I expected better help. He said “i could send somebody out to put it on for you but it will be a while and it will cost you” So, i had to drive the trailor that was only half way on the ball 30 mins to drop it off. It was nerve racking. It was a 6x12 hydraulic breaking on or something. Thanks and i hope this review helps your customer service for the future.

WILLIAM G. on

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Best customer service, friendly, helpful, fast service, and affordable. Turned my rough morning around, of having to renting a trailer. Thank you.

TITO W. on

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debbie S. on

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Nina D. on

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Not helpful.

anne K. on

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COURTNEY MARTIN H. on

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Friendly and helpful staff.

MELISSA BERNADE S. on

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Ashley P. on

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WILBUR LEE B. on

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RAYMOND LEE H. on

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Very good customer service and the truck was in okay shape

George JOSEPH M. on

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JAMES MORRIS M. on

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Courtney Lamont C. on

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Awesome customer service!!

Scott T. on

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SHERRY JAMES D. on

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SHAREN LEE F. on

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COURTNEY MARTIN H. on

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Letechia Y. on

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Great customer servive on both ends...pickup and drop off. Great professionalism and courtesy.

SONJA MICHELLE M. on

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Nothing, the Lairds were very nice and friendly to me. They were very helpful in help me get the right size vehicle I needed.

Lidia GOMATI J. on

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Nothing

Don LINWOOD S. on

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I didn’t have any problem finding the location I wouldn’t do anything different

LENEIKA SHEME T. on

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Everything was explained in an professional and respectful manner. Quick, fast and easy rental experience.

PASQUALE C. on

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clean location, good service great products

MICHAEL WAYNE H. on

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Very nice people

MARY COCHRAN C. on

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Customer did not leave a comment.

Richard LEROY P. on

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Saleswoman was was not very helpful and not motivated. The older gentleman was very nice and helpful.

VICKY LYNN H. on

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Laura JO C. on

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RAYMOND JOSHEPH D. on

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MEGAN LEE S. on

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Very expensive after taxes, and workers need to be more thorough when explaining everything. This was my first time renting from uhaul and was very uncertain about everything.

ERICK JOSEPH P. on

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Charles EVERETT B. on

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ROBERT LEE P. on

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Neil GREGORY S. on

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The trailer I was loaned had a bent tongue which rumbled the entire trip. I now need a rear alignment which will end up costing me 80 dollars! I mentioned the bent tongue to the staff and they claimed uhaul had signed off on it and it was fine. It wasn't! Horrible trip, glad I made it home alive...

Vanessa SCALES C. on

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Staff was very friendly and proficient. Grounds outside needed upkeep - lots of weeds at entrance and around structure. Was not a welcoming exterior. Inside was dark and dreary.

EDWIN S. on

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VERIBUCA KAY T. on

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I felt that we were missed led and the way it is set up it is a racket

James THOMAS B. on

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Lwt the customer know what equipment is required to pull a uhaul trailer, such as ball size, electrical connection for lights, and forms of I.D. needed to rent a uhaul trailer BEFORE the customer arrives to pick up their reserved unit.

SONYA ELIZABETH D. on

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I asked for a certain time to have uhaul before I got there and then they told me I had to have it back sooner. We rushed to get it back and no one even called to tell me that the person renting the truck after us had cancelled!

LORI MICHELE T. on

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PASQUALE C. on

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very friendly persons great facility awesome equipment

Jody L C. on

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WILLIAM JOHN T. on

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Had a small problem with safety chains due to my hitch and staff were quick to get it resolved. Paperwork in office went smoothly. I have rented from this location several times. Good folks !

JUJHAR SINGH D. on

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travis T. on

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They claimed we had the vehicle for an extra day when we returned the same day we picked it up, probably about 4 hours later.

MATTHEW RYAN W. on

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Christopher JAME B. on

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GWENDLOYN H. on

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Everything was done polite and in order from being to end. Thank you and your staff for making our move easy

Byron JONATHAN P. on

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MARCUS OBRIEN H. on

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THELETHA JONES W. on

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MARY VASQUEZ H. on

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Awesome service, as always. Thank you to the Laird' s family

NADINE J. on

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The staff was friendly and helpful. The facility appeared to be well maintained.

MICHELE LEE W. on

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The staff was extremely helpful and friendly. Definitely one of the better customer service experiences that I`ve had.

JAMEL W C. on

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Thank you for everything