Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent needs training on processing a transaction as well as FULL disclosure of all charges. I will not be using this facility again.
Same as above
Make it clear where the drop box is for returning trucks. We finally found it but was difficult, as the drop box is in an unlighted corner of the outside of the laundromat and poorly marked.
Pick location not my preferred location and had to drive 21 miles to pick up. Had requested a 15ft van to move my daughter to a studio apartment in Atlanta. The vehicle was switched to a 26 ft van at last minute. We filled less than a quarter of it. Managed to navigate small streets ok enough. Only issue was the 7.5 mpg instead of ~15 a smaller van would have given us, so gas price was double than I had budgeted for. Hence the 3 star rating..
Be very clear about military discount. One said yes and the other said it was for only active duty.
Owner was very friendly. Helped with return of truck.
The first return site did not open at the time noted on the contact and I was told that they may not be excepting drop offs.
Reservation is pointless if it is not honored. Truck was over 5 hours late and they had no moving blankets (we reserved 60) and no furniture dolly (we reserved 1). Also had to drive 30 miles to pick it up and then got charged miles overage at drop off.
Sign on the road because you can't see where it's located.
The location was clean and neat. The man there was very kind and helpful. Unfortunately the contact center called me to let me know that the place in Cordele that I originally requested to pick up the truck did not have what I needed and sent me to Lake Blackshear. I caught a taxi to the location just to find out they only rent their truck out locally and we were moving back to MI. The man there got on the phone and got me a truck, that was driven there from an hour away. He was GREAT!!
This location did not know we were coming to pick up our truck
This location was excellent and very helpful. Thank you!
Wonderful service very understanding
the guy was very nce but the truck was a mess. Had caution lights flashing on the dash, I gve a mnths notice and ended up with a piece of junk to do a multi state move / shame on uhaul
Fellow was very nice but the truck had maintenance issues and was very dirty
Robert was very helpful in selecting the type trailer that best fit my move. I will use this location again and recommend it to all my friends for my U-HAUL needs.
The location was great. However, the service I received with uhaul online and 800 number was less tgan poor. The warwick location has the wrong telephone number listed on google. The Hawkinsville location is a disgrace. 2 hours spent at that location. Ended up walking out.
