Customer Reviews for Lake Blackshear Storage and Wash
(U-Haul Neighborhood Dealer)

Rating:

2.0

Nobody there was not expecting that and no information on what to do other than a box that said drop keys in. So I called u-haul and they walked me through the process.

Rating:

2.0

no one on site

Rating:

1.0

Make sure when someone makes reservations that they actually have a truck on time. Let people know if the uhaul office is OPEN OR CLOSED. My whole trip was ruined because I was late making my appointments because I couldn’t get my truck on time. I had to pay more money because everything was behind schedule.

Rating:

5.0

No comments Very helpful

Rating:

1.0

Drop this location. They were an hour late opening when I rented the unit. Not open when I returned unit.

Rating:

1.0

Customer service is horrible at best

Rating:

3.0

I was very disappointed that I had to pick up my vehicle at this location. It was 25 minutes out the way and they gave me a truck that was way too large for what I needed it for. That increased the cost of gas to feel the vehicle and the difficulty of driving it. I was very disappointed

Rating:

5.0

PUT GAS IN IT IT WAS EMPTY

Rating:

1.0

Agent needs training on processing a transaction as well as FULL disclosure of all charges. I will not be using this facility again.

Rating:

4.0

Same as above

Rating:

4.0

Make it clear where the drop box is for returning trucks. We finally found it but was difficult, as the drop box is in an unlighted corner of the outside of the laundromat and poorly marked.

Rating:

3.0

Pick location not my preferred location and had to drive 21 miles to pick up. Had requested a 15ft van to move my daughter to a studio apartment in Atlanta. The vehicle was switched to a 26 ft van at last minute. We filled less than a quarter of it. Managed to navigate small streets ok enough. Only issue was the 7.5 mpg instead of ~15 a smaller van would have given us, so gas price was double than I had budgeted for. Hence the 3 star rating..

Rating:

4.0

Be very clear about military discount. One said yes and the other said it was for only active duty.

Rating:

4.0

Owner was very friendly. Helped with return of truck.

Rating:

4.0

The first return site did not open at the time noted on the contact and I was told that they may not be excepting drop offs.

Rating:

1.0

Reservation is pointless if it is not honored. Truck was over 5 hours late and they had no moving blankets (we reserved 60) and no furniture dolly (we reserved 1). Also had to drive 30 miles to pick it up and then got charged miles overage at drop off.

Rating:

4.0

Sign on the road because you can't see where it's located.

Rating:

5.0

The location was clean and neat. The man there was very kind and helpful. Unfortunately the contact center called me to let me know that the place in Cordele that I originally requested to pick up the truck did not have what I needed and sent me to Lake Blackshear. I caught a taxi to the location just to find out they only rent their truck out locally and we were moving back to MI. The man there got on the phone and got me a truck, that was driven there from an hour away. He was GREAT!!

Rating:

3.0

This location did not know we were coming to pick up our truck

Rating:

5.0

This location was excellent and very helpful. Thank you!

Rating:

5.0

Wonderful service very understanding

Rating:

2.0

the guy was very nce but the truck was a mess. Had caution lights flashing on the dash, I gve a mnths notice and ended up with a piece of junk to do a multi state move / shame on uhaul

Rating:

2.0

Fellow was very nice but the truck had maintenance issues and was very dirty

Rating:

5.0

Robert was very helpful in selecting the type trailer that best fit my move. I will use this location again and recommend it to all my friends for my U-HAUL needs.