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Ross C
Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are given the gate code to this facility one time throughout the check-in process, and it is impossible to get back to that gate code screen after the check-in has been complete. Normally this wouldn’t have been an issue but the move took longer than expected and my car got locked in over night. Please make the code more accessible or give clients a code that expires 24 hours after truck retrieval.
Jacob FGREAT customer service. Truck ready and clean. Fast service
RANDALL WVery good customer service and the vehicle was great I had no problems at all. Thanks
TONJA MMarie was an amazing person to get my rental completed and was very friendly and courteous! Will definitely come back here again!
HECTOR VLocation is fine. One thing overall that can be improved is U-Haul app speed. It is very slow between steps sometimes.
Michael JExcellent customer service. I would happily use this location again.
Andrew BThis lady was amazing I had a horrid experience at the grayslake location and she made it all better! Will only rent with her from now on!!! Also this property should get another couple trucks it's so convenient!!!
JACLYN LCan't say anything about this location truck was not dropped here that was not original agreement. Uhaul made this nightmare experience.
Betty KExcellent service by office manager at Round Lake Heights facility.
John SNo one answered the number we called for drop off. Another random person let us in to drop off the truck. Spent over 20 minutes until finally getting someone by calling U-Haul’s 800 number. Brittany was helpful to close out my rental, but (outside of Brittany) it was not a seamless process and information listed on being able to drop off truck was inaccurate. Satisfied with her customer service, dissatisfied with Dropoff process.
Nicholas AI like to say the person at the UHaul facility was very professional and will do business with again.
Robert MJust Keep Marie there, very helpful, quick Always ready to serve you with a smile always! You call and she's has you ready to go in a matter of mins. Easy to schedule and meet your needs. Thank you!
Betty KImprovement Nothing. great service easy too rent would recommend 100%too anyone will be a future customer great hospitality from manager very kind all around good service thanks for that 😃👍
Gino VMarie, who helped us was the most pleasant person. Very glad to meet her and have her help us.
Eva RGreat service by Marie. Was a pleasure to work with and explained everything!! I will be back. Thank you
Victor RFloor of cab was covered in mud and seats were dirty. I was in a bind and it was the only vehicle they had, so I took it anyway. Upon returning it less than 2 hours and only 11 miles later, I was charged a cleaning fee. This was very disappointing.
VANESSA FShe was super sweet!
Jace JMarie was awesome! very happy experience Tim.
Timothy DMarie went overboard to help me since older customer! Thank you for her!
Anthony CI have no complaints! Great service!
Jesus NMarie is the BEST! What a wonderful employee. Do kind and professional at her work. She was training a beautiful young lady Katie who was equally wonderful. I appreciate how caring and attentive they both were. I will use again if I'm in need and will definitely recommend this place just because of the employees.
sharon rMarie was very friendly and nice at the front counter. Everything went well
DAVID CMarie, Sweet as ever always efficient and on it quickly. Highly recommend. She's a Keeper! See you again. Thank you
Betty KMarie was excellent. She was very helpful, curtious, & respectful of our time.
Dominic DI Recommend Marie , She ains ti please; Great customer service friendly Always a smile and makes sure Everything is Perfect. She's a Keeper! Thank you for a Pleasant experience. Have used you 3 times now and definitely recommend this location and Marie. 5 * to her. Will definitely use you again.
Betty KWith the code to enter, you have to be near the facility and do check in, but there isn’t enough space in the entry to do it. I was in the entry with no code blocking traffic twice. I’ll go to another rental location. This would be my last choice for a rental so inconvenient. If you had a code prior to check in, fine. But there is no convenient way to do it
Casey TThe gated lot was small on a busy road and nowhere to park while I waited an hour to get help from uhaul on a Sunday because the website and self check in was not working
Abby TThe software and U-Haul app is absolutely worthless. Virtual check-in and checkout on a Monday with the office closed both took one hour as photos would not upload. Check-out only occured with excellent phone in customer service as app never worked. I would NEVER rent on Monday again. Office staff Marie was great as I rented before on an earlier Thursday.
JOHN SMarie was very helpful. Need more people like her.
James TNothing keep the wonderful lady at the desk very sweet efficient and knows her job well. I recommend this place! Thank you
Betty KMarie the site manager is an absolute angel. She is friendly, helpful and full of a beautiful personality. I would recommend this facility just so people can meet her. The only thing is the trucks should be cleaned for the next person.
LACHELL JThe app is confusing to the new user
Ruel EMarie was fantastic, very professional & accommodating. She walked me through the whole process, thoroughly & detailing all information I needed. Price was very reasonable.
Tammy MPlace was ready for Me did online order east as 123 highly recommend . Thank you for easy transaction would use this location again. Sorry didn't catch lady's name @desk but she was well experienced and made everything easy to handle my order. Thank you.
Betty KSecond time I have come back, I love the owner as she’s super friendly. Would still recommend her!
Patrick RThe lady is kind, friendly and welcoming
Venatius NThe lady at the counter seemed a bit racist when I said I was from Chicago, she replied I know you're glad you're not getting shot at. As I am a black woman that was a bit stereotypical to say. Especially not know if I were from one of the better parts of Chicago. However the rates were affordable.
rachel mMarie truly gives great service. This is my second time at this location. N that will be the location I will always use. Thx u uhaul
Angela JJust keep up the great, friendly service!
Diana NI really appreciated the customer service, this location stood out for me vs any other location. Will be back again!
Patrick RI think the whole EXCELLENT experience was mostly due to Marie!! She made the whole experience comfortable due to the following reasons: -she answered all of my questions -she offered the required information of things I did not ask -she has an EXCELLENT customer service attitude (and funny)!! -she called back promptly for questions -she had all of my requested items (floor dolly, applicance dolly, and blankets) waiting for me (at time of requested rental). overall, VERY Happy!! I will DEFINITELY rent from Uhaul again (because of Marie). Thank you!!
Shailesh PMarie was great, very professional and helpful.
Chris LMaria is very helpful person, should be more people like her. Thank you.
Adam K24/7 feature is amazing. This location was a pleasure to deal with.
Michael JMarie was fabulous. She was efficient knowledgeable and friendly. The process of pick up drop off was easy Thanks
Denise IEasy in and out. Simple to do the return process.
Scott JMarie was awesome!!!
Peter bI can’t think of any more to improve service. My experience with Marie was outstanding, very pleasant. Thank you!
Brian JOwner/manager is a total scammer. Overcharged me$63. I literally will not trust U-haul ever again for any storage or truck rental needs because of this experience.
Eric MThe location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I’m pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it’s HR dept is extremely busy. If it weren’t for Marie at the location, i would never have gotten my truck.
Danielle BFix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuel
Nancy MKeep up with the good works
Christopher YA U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.
ANGELA FThe only issue I had was with the App. Nothing really worked the way it should.
Michael SI did see a door open sign when the door was closed properly
Sanjay RHelpful & kind.
Oscar BThe online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.
Harry MEasier way to check in and out equipment.
Serafin LFantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.
CHARLES GWe use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.
Steven H