Customer Reviews for Lakemart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Super easy process

Rating:

3.0

The truck was dirty inside and out, especially in the cab. (Food, dirt etc.). The location I picked it up from was a gas station convenience store so each time one of their typical customers came in I was asked to stand to the side and wait.

Rating:

1.0

Poor because the U-haul computer was down and the people at the store couldn't have cared less. They were at a loss of what to do to get me into the rental vehicle. They didn't take ownership of the problem or attempt to resolve it. I was told to call U-haul 800 number. I had to insist that they call the 800 number and resolve the problem....eventually a manager called and set up the rental for me. This was very upsetting because I had paid movers arriving in 1 hour and I didn't have a truck. It all worked out, but the situation should have not happened. Thank you to the manager that resolved this for me.

Rating:

3.0

Actually call and make sure u-haul is reserved with place before you have someone show up on their doorstep unknowingly

Rating:

5.0

Originally, we thought the truck was clean. However, food crumbs were in the front cabin, which we had not checked, but when turned in, the drop-off point noted it. We brushed it off in front of her, but we did not eat in the cab. Otherwise, the U-Haul experience was fine.

Rating:

5.0

The employee was very polite and helpful. Very nice dealing with him.