Great customer service
GARY W
Customer Reviews for Lakeridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did mobile phone drop off. Did see any personnel.
Bryce MTodo perfecto
LEIDIER RSteve G took very good care of me and in a matter of no time was able to secure a truck and storage spot. Very nice gentleman and businessman.
ANTHONY DNo improvement needed. Steve was professional and friendly. My experience was exceptional.
RODOLFO ASteve was courteous and extremely knowledgeable of auto transport trailers. I will definitely consider returning to his store for my next auto transport project. Thanks again Steve for great customer service and friendly service!
JOHNNY HI made a reservation for a 26 foot truck in my city (Midlothian), and then was called the day before saying I'd have to go to Cedar Hill instead because my preferred location didn't have a 26 foot. When I went to pick it up there wasn't even an agent in the office. 15 minutes later he showed up only to tell me he didn't have my truck and he had no solution whatsoever for me. Very rude. Extremely unhelpful. I went back to the Midlothian location where the attendant there was actually helpful and located the truck I needed a few miles down the road at the Lake Ridge facility. Picked up the truck and it would not stop beeping ever while driving because the door ajar sensor was out. Technician came out (well after the 90 minutes we were told) did nothing. Moving is stressful enough without all these added complications. I'm not sure I'll ever use Uhaul again. No consideration or discount was offered. Total mess.
ANGELA HPut lunch closure hours on the website. Was not open when I arrived at 1:30 pm. Had to wait.
Leif JReturning you guys had a delightful man working Blackwell
SHERIEKA D