Lakeshore General Hardware Store
(U-Haul Neighborhood Dealer)

110 reviews

992 Lakeshore Dr   Bean Station, TN 37708

(865) 993-2820

Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Contact Us

(865) 993-2820

992 Lakeshore Dr
Bean Station, TN 37708

Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check out was okay but they did not explain equipment use or the damage to the truck. Only found damage report on back of validation tag when checking in.

Michael L. 
Rating:
5.0

Make sure it is mechanically sound and safe to drive. The truck had a messed up wheel barring and could not go over 55 mph without feeling like the wheel was going to come off.

Brittany D. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

I have used this location before and I always had a good experience..

Joseph G. 
Rating:
5.0

Both individuals I dealt with were very knowledgeable. Initial pickup was 10-15 mins tops. Drop off was 5 mins, no need to go back inside, everything was taken care of outside.

Gregory T. 
Rating:
5.0

Nice people!

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Staff was friendly and went above and beyond to help.

MICHAEL S. 
Rating:
5.0

Less than 10-mins to do the pickup paperwork & out the door where the same gentleman did the hookup for me. Return was even quicker. He met me in the parking lot & unhooked the trailer. Checked me off as "returned", emailed me the receipt, & I was done& gone. 3-mins tops. The gentleman really knew his stuff, and was very courteous.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Dwight B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Great service as always.

Svetlana Faye C. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Customer did not leave a comment.

EDWARDWILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Every thing and everyone were excellent

EDWARDWILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

I was charged for more miles then I used. The gentleman was very helpful but said I'd need to call the 800 number to have it fixed. At the 800 number she said she would refund my extra $10 but hasn't. Normally I love my Uhaul experience but this time was very aggravating.

Dennie F. 
Rating:
5.0

Great people to do business with,Keep them as one of your agents!

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
5.0

Outstanding people on both ends. Trailer was like-new and terrific.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Excellent place to rent from..

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Very friendly helpful associates

John L. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Man at the store was really great.

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Paula F. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

KARL M. 
Rating:
1.0

Vehicle broke down. Transmission went out. They patched it together on the side of the road. Vehicle broke down again shortly after. Tow truck came and picked up vehicle so high it broke items inside. This cost me a lot of money in wages and expenses I should not have to cover

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Was a little confused as to where Inwould take trailor when I was through. I took it to the closest one from my hiuse whuch was just two miles instead of 15 miles away as they suggested..Girl checked it in and said good to go at J Creek towing..worked just fine.

walt W. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
3.0

Jeremy was very friendly. I will use them again.

Robert B. 
Rating:
5.0

Lakeshore hardware is good people. They are very helpful. Go see them for anything from u-hauls to hardware supplies.

Justin F. 
Rating:
4.0

none

Robert L. 
Rating:
5.0

Fast and easy drop off

Creg J. 
Rating:
5.0

I reserved directly with the pick up location directly and reconfirmed 48 hours prior to puck up. Worked great for me.

Bonnie Z. 
Rating:
5.0

Keep doing what your doing excellent customer service.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
3.0

Trunk stunk like a pig farm. The add on TV for the 10 foot truck says .79 a mile but we were charged .99 a mile.

dale T. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Some items were left in the cab, They called me to let me know, and were really polite about holding them for me to pick up. I would recommend this drop off point for your moving needs.

kathy N. 
Rating:
5.0

Ac unit barely blew. I called in to change order, was told no addled charge and I got charged 15 bucks due to mileage. I could have dropped it off where I was at if I had of known that

Eric W. 
Rating:
5.0

The website didn't work, i had to download the app to be able to complete the pickup. The customer service rep at uhaul was very helpful.

Amy G. 
Rating:
3.0

Location was closed at drop off! Did not receive our $25.00 refund for returning a clean truck!

Bobette S. 
Rating:
5.0

Customer did not leave a comment.

EARL D. 
Rating:
3.0

The UHaul website needs to provide accurate pick up locations when placing orders. I had my pick up location change to two other locations before they finally settled on one. Very frustrating.

Beth S. 
Rating:
4.0

Customer did not leave a comment.

rick T. 
Rating:
4.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

emily J. 
Rating:
5.0

Put an air freshener in the cab. It stank like dirty socks!!

JOSIAH B. 
Rating:
5.0

Customer did not leave a comment.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

adam W. 
Rating:
2.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

GLENNA I. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Hometown feel best of service around

CHARLES P. 
Rating:
5.0

Always friendly

Troy P. 
Rating:
5.0

There appears to be issues with the U-Haul software/interface. The clerk that I rent from is experienced and very capable of what he's doing, but it seems that every time he is on your website trying to either pull up a reservation rent a truck or whatever there's always an issue with your website causing my wait time to be up to 20 to 30 minutes at times. This is inconvenient when you're not the only person in line and you're trying to get on with your day.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

No change required. Convenient location.

Larry T. 
Rating:
4.0

Customer did not leave a comment.

Jan U. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

RICKY O. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

jennie H. 
Rating:
5.0

Keep loading the discounts when you can. It sure helps a working man.

van S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Everything was great no need for improvement!!??

bernard R. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Experience was very smooth. Personnel friendly and helpful. Couldn't ask for a better experience.

Carol C. 
Rating:
4.0

Customer did not leave a comment.

JEANNIE M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Staff was very friendly and helpful!

lenda S. 
Rating:
4.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

DANNY K. 
Rating:
4.0

The guys in the evening are sweethearts and take really good care of you.

LINDA D. 
Rating:
5.0

Both attendants at this location were helpful and friendly.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Edward A. 
Rating:
2.0

tank was 6 dollars below quarter tank, went back inside to let person know. was told that the driveway was slanted which was why gas gauge wasn't on quarter. also called customer service later that day and didn't receive call back,

William D. 
No reviews have been submitted for this location.

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