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JOHN S
Customer Reviews for Lakeside Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They need more training. It took me over 45 minutes to pick up the equipment, even after I reserved it and had everything ready to go the day before. The person who works there had no idea what she was doing. I was charged for insurance, even after declining it and agreeing to the terms about damage if I didn't purchase it. She also had my fee at $89 at one time. I will not go back to that location.
Alisa CExcellent customer service from Michelle at Lakeside Mini Storage. Will definitely recommend!
RICKY MRented a utility dolly. One wheel did not roll very well. Once we tried using it bearing balls started coming out.
Adam PI had to be rerouted to a different location and wasn’t able to pick up my U-Haul until 2 they then proceeded to charge me an extra day after I had already paid for 24 hours. All in all it was not a good experience.
Tiffany DI lost a day for the return because the location was poorly marked from the roadside. Granted they must JUST be setting up as a receiving location and the lovely lady that helped me with the return was the only saving grace of the experience. She was really helpful and concerned about my experience with u-haul.
Tad B