Customer did not leave a comment.
Kristopher B
Customer Reviews for Lakeside Stor & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful experience. Kathryn was extra helpful
John BThe owner was super helpful
Christina VNo improvements. Catherine was great with Customer Service skills. She is appreciated a lot. We can count on her, & used U Haul 3xs in 2 weeks.
Suzanne OCatherine was really easy to work with. We appreciated her kindness & knowledge.
SUZANNE LGreat staff, helpful,knowledgeable, and very nice!
DEBRA RThe woman was very helpful and nice! We had a lil hiccup with our check in but she really went out of her way to make it right!
MICHEL CThe lady who helped me was helpful and kind. When I got an EAlert, she helped me get ahold of who I needed to to remedy it. When the app wasnt showing the equipment inspection, she got ahold of the rep to figure it out. She was great.
Bobbi HKathleen was extremely helpful with all the needed instructions, & very friendly. I would use this dealer again if needed. Thank you.
Lesley FThe lady that was working was so extremely helpful and super nice.
MARGIE HVery helpful
Chris SI enjoyed the most friendliest help ever! I received extra miles for free! It was awesome from start to end. I had rented a 15' truck. Drove well.
Crystal VKathryn is an excellent employee, very conscientious, flexible and industrious with the business and IT. Give her a raise!
Frederick PThe best uhaul dealer ever!
LAKESIDE TPre registration
James WCatherine is always friendly and helpful. I switched from the North Bend location because I’ve always had a good experience over the phone and in person with Catherine.
Joanna HKathryn was so helpful and kind. Thank you!
Erin WWell Done, Manager was very accommodating as my needs changed just before my rental date and equipment needs.
CHRISTOPHER OVery helpful staff.
JOHN KOrdered my truck from Coos Bay location. Never got a call saying truck won’t be here. Went in at 1430 no truck. Had to go to Lakeside to get truck. The lack of communication is your problem
Robert BAnything else would be a downgrade!
LAKESIDE THave used this location several times, always excellent service..
Mary BN/A Walk around was a little confusing but turned out fine. Very friendly and courteous. Explained everything very well. One of the best to work with so far.
JoAnna HGreat service and friendly. Thank you!
Paul HLied at pickup. Tried to overcharge because she wasn’t open during regular hours for drop off. Really made this a hassle
Rian HPossibly be open at 8 a.m. instead of 9 a.m. so people can get an earlier start.
Marlys GEverything was great
Luann EFantastic, they even made it easy when we had to keep it another day. Nice people!
Robert RThe lady that completed the transaction was very pleasant and professional.
Virgil VVery convenient location on both ends. Got an extra day as well!
Tom MNorth Bend drop off above excellent!
Phillip DNothing. Everything was perfect!
Sheri PEveryone was helpful
Stanley YVery friendly service! Helpful in every way!
PAMELA SGreat service and I am impressed with the very nice lady that helped me.She was very thorough with the check in .I would recommend this U-Haul location to anyone needing a truck to rent.
Wendell DTrailer needs maintenance done, doesn't track behind truck very well. The roll up door not easy to work. Also someone tried to steal the Trailer but couldn't had my lock on safety chains, but they had loosen the ball hitch hand nut all the way.was not a good time to move.
GREGORY JThe location wasn't ideal since i had to drive 20 minutes to get there but the staff was really nice
Angela CGreat people very friendly.
CHRISTOPHER MVery friendly and professional. Will definately do business with them again.
colin jVery nice people.
troy hFriedly helpfull folks
JERRY PVery helpful folks.
Mari S | Overall ExperienceN/A... I was happy
Deborah DDan and Terry are very welcoming gentlemen. They are very professional and all around great guys, I would highly recommend this location to anyone Mark and Mindi Bergeron
MARK DVery helpful staff and great experience picking up.
Marisa HShe could have used a helper; tried hard and nice.
Steven HThe staff at the location were great. The app sucks. Signed to one place, sent to another. No correspondence from uhaul. Caused me extra time and money as the location was 10 miles away from storage unit. The people who represent you are great. You’re online system I will never use again.
Randy AWe were taken care of extremely well!
Karla TI was contacted and asked to take this trailer to Lakeside.The people that work there was rude. A person that tells someone that they have been working “doing this for 40 years” is not good for customer service. I will not work with them again!
Ed DThe truck was clean but rode like a pogo stick. It had either bad tiers or something wrong in the front end.
steve LSuper easy and fun to deal with the people behind the desk
Acacio DClone Dan! He was very helpful, kind and accommodating.
ANNA SThe lady at the drop off location was excellent
delores bInitial pickup was slated for Snowy River Merc. in Reedsport Oregon. I actually contacted them prior to my arrival to ensure that the vehicle was there along with the moving blankets. Not only was there no vehicle but claimed they never had any info on this rental. Kind of a bummer since another 30 min drive to get a van at Lakeside Towing.
Jeff TThey have been exceptionally accommodating. Owner and staff are friendly & helpful.
LAURA O | Overall Experience