Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)

663 reviews

5820 FM 1960 Rd E   Humble, TX 77346

(832) 412-2867

Location Hours

  • Mon-Sun: 7:30 am - 7:30 pm

Services at this Location:

Contact Us

(832) 412-2867

5820 FM 1960 Rd E
Humble, TX 77346

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 7:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very help full

Arquimides C. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

When I arrived, my 10' truck had been rented to a walk-in, however the owner upgraded to me to a 15', comped some fuel and threw in some dollies free of charge. Went above and beyond to assure I was taken care of. Would definitely rent from this location again.

Mona F. 
Rating:
4.0

Customer did not leave a comment.

ROSELIA G. 
Rating:
5.0

Inside of uhaul loading area was not to clean but exceptable

Linda O. 
Rating:
5.0

Good service

Jhon V. 
Rating:
5.0

Awesome customer service, needs no improvement!!!

Robert N. 
Rating:
5.0

everything was great truck clean and reps were very helpful and knowable. Great experience. thank you

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Suezet J. 
Rating:
5.0

Passenger door would come ajar while driving, air wouldn't come on unless it was turned on high, windshield wipers were literally bare metal bars so couldn't clean the windshield. Plus, not very good customer service. Convenient location.

Patty K. 
Rating:
5.0

Only problem with the drop off, was not their fault. I was charged for extra miles because I went over the 30 miles granted to me. Pickup to drop off is 50 miles how can I possibly go under the miles?

Cory H. 
Rating:
4.0

Someone should be available to answer the phone I had to leave my rental during work hrs because I could wait and Zi didn't know where the young man was. However I didn't know I had to check in via a link More information would be helpful and someone should answer the phone

Debroah E. 
Rating:
5.0

Excellent customer service!!!!!! Betty Williams Trinity HTC Services

Betty W. 
Rating:
3.0

The back of the truck was dirty

Kim M. 
Rating:
5.0

I have rented from this location several times. Each experience has been so easy. The store owners/associates are very kind, professional and thorough. I would recommend this location for rentals.

LESLIE W. 
Rating:
3.0

The truck was filthy

Michael W. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
3.0

The truck had several inoperative components. The light switch had fallen out of the dash and was inoperable. The key to start the truck unless you forced the steering wheel one way or another and held your mouth just right. They had left the cargo door open, and it had rained in the night before. I had to dry out before using. The gas gauge is inaccurate. Checked out at1/4 tank but ran out in less than 5 miles. NEED TO RETIRE THIS JUNK. WILL USE SOMEBODY ELSE IN FUTURE AND RELATE THIS EXPERIENCE TO EVERYONE I KNOW TO ENSURE YOU DID NOT LOOSE JUST ONE CUSTOMER, BUT MY GOA; IS YOU LOSE 10 OR MORE.

nick W. 
Rating:
4.0

Trailer had a bad tire with the steel belts showing. Needs to be replaced.

Martin R. 
Rating:
5.0

The air conditioner in the uhaul did not work well which made for an unpleasant drive in the middle of May in Texas.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

The truck was in ooor condition. Passenger mirror drifted while driving. The truck transmission had difficulties shifting into gear

DAVID T. 
Rating:
5.0

Excellent service and clean vehicle. Would come back again.

Ngozi O. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

helpful staff

Colleen M. 
Rating:
4.0

Customer did not leave a comment.

Cecilia A. 
Rating:
5.0

Customer did not leave a comment.

Meagan H. 
Rating:
4.0

Customer did not leave a comment.

PAGE M. 
Rating:
3.0

I was switched to a different location twice. That was fine and locations were acceptable however the truck was given to me on empty tank of gas. There was an identical truck there however they said it was for someone else.

Adalberto M. 
Rating:
4.0

HOW MUCH YOU PAY DEPENDS ON WHO IS WORKING

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Very helpful and informative

Takeshia C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Don't change1 Stay the same!!!

arnold G. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Great service

Juan P. 
Rating:
5.0

The is the place to go for all your Uhaul needs.. Friendly and courteous staff.. All Around AMAZING..

DAVID DREW D. 
Rating:
5.0

This location deserve a recommendation from U-Haul an is by far the best U-Haul spot in town

lori G. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Magde M. 
Rating:
4.0

Customer did not leave a comment.

wanda H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
2.0

The equipment was dirty inside and out. The mileage and the fuel on the contract as compared to the actuals on the equipment were inaccurate. The rep who checked me out at pick up had poor customer service skills.

Eric H. 
Rating:
5.0

Great customer service

Sheila H. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA D. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

The van smelled so strongly of smoke we had to drive with the windows down.

John K. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH E. 
Rating:
5.0

Efficient and easy!

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Edmund R. 
Rating:
5.0

Customer Service was great

Yul M. 
Rating:
5.0

Customer did not leave a comment.

CANDIDO R. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

chung X. 
Rating:
5.0

NA

Yul M. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Add an electric key box, so people can pick up the keys with a code you give them while picking up on the website.

MATTHEW O. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
4.0

The gentleman who was at the store in the morning was very helpful.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
5.0

My husband and I have rented several times from this location. We have always had fast and courteous service.

misty B. 
Rating:
5.0

The truck was dirty but it was good.

ANGELIQUE R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD G. 
Rating:
4.0

Customer did not leave a comment.

MARIAN V. 
Rating:
1.0

Poor communication and very unprofessional the business and customer service!!! Never will use again nor recommend to my traveling customers! Do NOT use!! Will take your money without explaining anything! People Beware!!!

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

ORLANDO R. 
Rating:
5.0

Outstanding service, friendly, and efficient. Truck was ready, moving blankets ready, and the return could not have been easier! Job well done!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC W. 
Rating:
1.0

For them not to add insurance to a customer contract without asking then denying it after it was brought to their attention I call customer service and reported it so unfair just lost a good customers most important thing to a customer is being treated with respect and loyalty never go to this location again

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
4.0

Passenger side Window was not rolled all the way up when I got the vehicle and because it had rained, the passenger seat was wet. Make sure all windows are completely closed to avoid this situation. Thanks.

MARCUS A. 
Rating:
5.0

Fast service, very friendly. Service and people were great.

EUGENE S. 
Rating:
5.0

Spent too long on internet to schedule rental this morning. Kept getting error messages WITHOUT PROTOCOL to correct. Believe me when I say I know phone number & email address.. Your software needs a 21st century overhaul. It is costing more than you are saving. Dr. Brad York

LLOYD Y. 
Rating:
2.0

Reserved a furniture dolly and appliance dolly and they had neither in stock when I got there.

LAMARC GABRIEL G. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

The gentleman that assisted us was fantastic! Very engaged and friendly - a wonderful experience!

BARBARA H. 
Rating:
3.0

Friendly staff and convenient location!

JASON C. 
Rating:
5.0

Thanks for the friendly service.

ANGEL M. 
Rating:
3.0

Trailer pulled terribly, I would not recommend a single axle trailer for long trips

MARCELA W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
1.0

Leave the key for the back of the truck with the ignition key when you decide to lock it up

ELIAS R. 
Rating:
2.0

Representative have you come to the location but then you have to go to a totally different location to pick up equipment. Representative was not helpful at all

SHANA R. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Keep up the good work.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
2.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Stephen was very helpful and went above and beyond to ensure I had what I needed. This was my first time renting a uhaul and he made the process easy.

KAELA Z. 
Rating:
3.0

Customer did not leave a comment.

TIENEESHIA W. 
Rating:
5.0

Nothing, the whole process was extremely smooth.

russell D. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Have proper training and communication with customers

Mikle T. 
Rating:
5.0

Customer did not leave a comment.

MIKLE T. 
Rating:
4.0

Dedicated equipment parking

DUSKIN A. 
No reviews have been submitted for this location.

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