Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)

394 reviews

3022A Lakewood Dr   Phenix City, AL 36867

(334) 408-2203

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(334) 408-2203

3022A Lakewood Dr
Phenix City, AL 36867

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have already made a reservation with them again!

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tacarria F. 
Rating:
5.0

Nothing all was good

Carolyn S. 
Rating:
5.0

This location went above and beyond to help me and were the nicest people.

ROBIN G. 
Rating:
2.0

The vehicle was clean but was old and run down. It smelled like it was leaking coolant but I didn't see a leak. Understanding that this was a large moving truck - which I have lots of past experiences driving, it drove horribly and was a very rough drive. Considering the amount of time I used it, the price was extremely high.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
4.0

Dropped off truck after hours. No interaction with personnel.

John S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Put straps back in your trucks

DELORIS S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
3.0

I noticed on my contract that they had changed the drop-off dates from November 9th to November 11th and I was charged an extra two days even though it was returned on the 9th as was planned originally

KIMBERLY SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

IRVETTE W. 
Rating:
3.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Garrett N. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Tell your customers the ture about price

George W. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Kristia P. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

this place was perfect, very nice and polite. do not change anything please.

Chuck G. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Van needs new muffler and wipers.

Paul G. 
Rating:
5.0

Customer service was polite and professional. The employee (sorry did not get her name) was detailed and knowledgeable about the service. I especially like that I did not have to make a reservation and walk-ins are/were welcomed. Great experience overall and I will rent and recommend this business and location.

Shondell D. 
Rating:
5.0

Excellent Service and Friendly Staff.

Delia T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Not one thing . The service was great !

HAROLD H. 
Rating:
5.0

Nothing

LEE W. 
Rating:
5.0

Everything was great. Your call center rep was helpful. Will use again if I feel like suffering and hauling all my stuff.

Andrew C. 
Rating:
5.0

Na

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

Tynesha B. 
Rating:
5.0

Customer did not leave a comment.

Dzundria E. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

The facility had closed when I arrived. The staff allowed me to wait until they returned. The drop off location seemed very organized and simple to navigate. The staff was extremely friendly! A+ SERVICE ????

Richard F. 
Rating:
3.0

Customer did not leave a comment.

Janice E. 
Rating:
4.0

Everything went smoothly,rental assistant was helpful and friendly.

Barbara M. 
Rating:
5.0

Was super service!

Patti C. 
Rating:
5.0

Everything was user-friendly. A little slow with the approval. But overall excellent.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Staff was very kind and helpful

sherwood W. 
Rating:
5.0

Excellant service

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Gennifer A. 
Rating:
5.0

Customer did not leave a comment.

kimberly F. 
Rating:
5.0

Customer did not leave a comment.

HUBERT H. 
Rating:
5.0

Very convenient location. Friendly and helpful staff made the process too easy.

Phenix City S. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Morris J. 
Rating:
5.0

At first the lady told me that the truck was rented for the next morning and I couldn't rent it. I explained my situation (was only going a mile away and was on a time crunch). She let me rent it and helped me get my furniture on time. She was a great help and very friendly.

Kendall S. 
Rating:
3.0

Sorry for the unnecessary words of my boyfriend. Thanks for your help

Brenda T. 
Rating:
5.0

Everything and everyone was very good!

Winston G. 
Rating:
5.0

Customer did not leave a comment.

Ivory G. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

The air conditioner kept going out when I went up hill and then it would come back on after I got over it but other than that it was fine n the lady (terry) that I got the uhaul from was very nice and said she would make it right and thanked me for telling her since the guy before me didn't say anything and I have and will continue to use the uhaul place as long as she works there she is the best

Yatin P. 
Rating:
5.0

Customer did not leave a comment.

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Treshunda A. 
Rating:
5.0

It was just what I needed and Mrs. Jeffries was great, no problems!!

Ted T. 
Rating:
5.0

Customer did not leave a comment.

melissa B. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
3.0

Customer did not leave a comment.

Wayne H. 
Rating:
3.0

Customer did not leave a comment.

RUDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Great folks have got trailers and trucks from them with excellent service.

Arthur W. 
Rating:
2.0

Picking this truck up was an absolute nightmare. I did get a call from the storage location that they weren't going to be there. But my reservation was originally for a 17 foot truck and I was moved to this location because they were going to be open on Saturday. When I arrived there was a 15 foot truck and I spent almost 2 hours figuring out how to pick this truck up. The app that needed to be downloaded and used to pick up kept closing out and thank God I saw the combination code for a second and remembered it or I wouldn't of been able to move. I think I will use Penske next time.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

DARRYL T. 
Rating:
5.0

Nothing. Keep everything in place as is and keep up the outstanding work!!!

Lee W. 
Rating:
5.0

Customer did not leave a comment.

keith N. 
Rating:
4.0

Had a great experience.

Krisy W.  |  Overall Experience 
Rating:
5.0

People were very pleasant and helpful!! Will use again!!

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Charee H. 
Rating:
5.0

Customer did not leave a comment.

fan M. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Great experience. Friendly helpful staff met all our needs.

Phenix City S. 
Rating:
5.0

Staff was courteous, professional, and understanding.

Robert V.  |  Overall Experience 
Rating:
5.0

I've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.

MIKE D.  |  Overall Experience 
Rating:
5.0

Nothing Everything was Perfect

MARY G. 
Rating:
5.0

Very professional, excellent customer support.

Bill H. 
Rating:
5.0

Superb customer care,very professional.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

The storage facility is excellent, but what makes this a 5-star review are the people. I’ve never been made to feel more like a valued customer than here. Greatest group of people ever!

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach K. 
Rating:
4.0

Lakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.

THERESA R.  |  Overall Experience 
Rating:
5.0

Great working with the Lakewood folks they were very nice and helpful.

Dennis B. 
Rating:
5.0

Great customer service. Keep up the good work!

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

She was fantastic!

David S. 
Rating:
4.0

Truck wasn't ready when i arrived but they worked quickly to get everything loaded.

Brent G. 
Rating:
5.0

This location is the best location of service, customer service and product!!! I always use this location and would NEVER USE any other location unless, I'm out of reach of the area!! I would highly recommend this location and will definitely use this location again for future endeavors.

Sherika L. 
Rating:
5.0

Very good and helpful customer service.

Diego W. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Super Friendly!

Jennifer B. 
Rating:
5.0

Service was outstanding. THank you for making the move smooth.

James G. 
No reviews have been submitted for this location.

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