Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)

459 reviews

3015 Lakewood Dr   Phenix City, AL 36867

(334) 408-2203

Location Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(334) 408-2203

3015 Lakewood Dr
Phenix City, AL 36867

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only thing I would recommend is that you advise people to arrive 30 minutes ahead of pickup time if they are doing self pickup on the phone. Because it takes about 30 mins to check in and you have to be at the location. But you all do not give that time back in the rental, you give only the reserved pickup time but not the actual time you approve them to drive off. Thats a little frustrating. Then I needed 2 more hours when I called in the gentleman told me I needed a separate card for 2 dollars but when I chatted the young lady was prompt to adjust the contract. She mixed up the time but she made it easy. There are minor things to fix but overall I feel like everyone tries to be helpful!

Olivia L. 
Rating:
3.0

Customer did not leave a comment.

Sophie N. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

The lady behind the counter was very sweet.

Bambi C. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
3.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

This location was excellent drop off location. The counter person was very friendly and courteous.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

This place is awesome! Reserving online, pickup, and delivery was so easy! The truck was easy to drive. I definitely recommend this location.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

AMOR P. 
Rating:
5.0

Sweet sweet ladies

JOHN W. 
Rating:
5.0

Good job guys, & thanks

ZACHARY C. 
Rating:
3.0

The couple that rented us the U-Haul was really really nice U-Haul was making a noise and they checked it out for us to make sure it was safe before we live but they charged my card two times and they charged me a Gatsby that they had to refund which overdrawn my bank account and I had to pay a fee for my overdrawn bank account but other than that the location is lovely and the people at the location are lovely

CAROL J. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Great customer and informative!

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Keep up the good work!

GEVONTE H. 
Rating:
5.0

Very professional and great customer service! Smooth, worry free last minute rental. Highly recommend!

WARREN A. 
Rating:
5.0

Customer did not leave a comment.

SHEPARD S. 
Rating:
5.0

Customer did not leave a comment.

Connor G. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

YOUSEF S. 
Rating:
4.0

I would like to have my dollies included if I pay for them

MADISON P. 
Rating:
5.0

Nice folks. Equipment was ready to go on time and clean.

CHARLES G. 
Rating:
5.0

Carla was extremely helpful and made this experience great!

CHAD D. 
Rating:
5.0

Rental experience was good.

JOHN S. 
Rating:
5.0

Lady was very respectful and listened to our problem we had with the rental

Richard C. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Loren P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

GUNTER W. 
Rating:
5.0

Service personnel were very helpful. I had to swap the trailer size from 4x8 to 5x8. Fortunately, they had one available. The move went very well.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

This was a terrible experience. My pickup/drop off location was a 70 mile round trip from the town I live in and was using the truck in. Due to the pickup location, I automatically had a $55.30 mileage bill. Will absolutely never use UHaul again.

Johnny T. 
Rating:
5.0

Carla provider excellent customer service! She cares about her customers satisfaction.

APRIL C. 
Rating:
5.0

Tires were a little wore out

ROBERT R. 
Rating:
1.0

Truck was infested with ants. It was all over all of our stuff

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Ebony S. 
Rating:
5.0

The employee (lady) at this location was very nice and helpful.

Mary S. 
Rating:
5.0

Very helpful and have used this location previously

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

DAISY W. 
Rating:
5.0

Ms. Kerry was very patient and helpful in assisting me with the size of Uhaul I needed to move my household items. This was my first time using a Uhaul and she made the experience an easy going one!

YELANDA K. 
Rating:
5.0

Customer did not leave a comment.

TOMMY R. 
Rating:
4.0

Customer did not leave a comment.

ALICE E. 
Rating:
5.0

Keep doing what you do friendly service with a smile

DENICE D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Be sure that the customer knows the process of the online pickup/drop-off during closed hours.

Chasity A. 
Rating:
1.0

Probably should have an actual physical location and not just drop the truck off at a gas station

Jason B. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Tacarria F. 
Rating:
5.0

Nothing all was good

Carolyn S. 
Rating:
5.0

This location went above and beyond to help me and were the nicest people.

ROBIN G. 
Rating:
2.0

The vehicle was clean but was old and run down. It smelled like it was leaking coolant but I didn't see a leak. Understanding that this was a large moving truck - which I have lots of past experiences driving, it drove horribly and was a very rough drive. Considering the amount of time I used it, the price was extremely high.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
4.0

Dropped off truck after hours. No interaction with personnel.

John S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Put straps back in your trucks

DELORIS S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
3.0

I noticed on my contract that they had changed the drop-off dates from November 9th to November 11th and I was charged an extra two days even though it was returned on the 9th as was planned originally

KIMBERLY SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

IRVETTE W. 
Rating:
3.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Garrett N. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Tell your customers the ture about price

George W. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Kristia P. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

this place was perfect, very nice and polite. do not change anything please.

Chuck G. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Van needs new muffler and wipers.

Paul G. 
Rating:
5.0

Customer service was polite and professional. The employee (sorry did not get her name) was detailed and knowledgeable about the service. I especially like that I did not have to make a reservation and walk-ins are/were welcomed. Great experience overall and I will rent and recommend this business and location.

Shondell D. 
Rating:
5.0

Excellent Service and Friendly Staff.

Delia T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Not one thing . The service was great !

HAROLD H. 
Rating:
5.0

Nothing

LEE W. 
Rating:
5.0

Everything was great. Your call center rep was helpful. Will use again if I feel like suffering and hauling all my stuff.

Andrew C. 
Rating:
5.0

Na

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

Tynesha B. 
No reviews have been submitted for this location.

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