Maybe don't put $20/day on the side of the truck if it ends up being 4x that amount
SETH Z
Customer Reviews for Lakewood Tobacco & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did have one major problem that the air conditioner did not work ... No cold air. Disappointed after loading up truck on a fairly hot day.
Sherri ZGive some training to this operator at this location on how to conduct business with a customer. There was no paperwork given at pickup or when the equipment was returned, telling me you will receive an email soon? I did receive an email after my return and the return time was incorrect and I was wrongly charged for an extra day. If I had received some sort of paperwork at the return I could have addressed the mistake at that time. I had to call customer service and get this issue corrected. Customer service agent was excellent and the overcharge was corrected. I do think that using email is convenient, but I feel there should still be some sort of information exchange in written form at the time of the transaction so there is no question or dispute later.
chris sMy contract said the truck had more gas and less mileage than what I received. I called the location multiple times to fix this and they wouldn’t pickup. I felt scammed, make sure to not make the same mistake and double check the contract against the vehicle gauges before leaving. Also the location is in a vape store and isn’t on Google Maps which is strange. I would personally not go back and instead go to a more reputable location.
Tommy LNice people
Yacoub AEasy drop off
ROZALYN KNothing. Drop off was easy and personnel very helpful
CHRISTIAAN VThis location is amazing, the customer service is unmatched. Each employee was courteous, friendly, and eager to help each customer. They are extremely accommodating and should be everyone's go to for UHauls in Durham, NC. There are plenty of vehicles and equipment. The trucks are clean and the ac works fantastic in the hot & humid summer.
Shadina Gwent well very accommodating
MICHAEL RIt was easy and with mo problem
Deborah DU-Haul is a piece of shit but the location and the rep at the location was amazing!
Amanti MGreat guy, would recommend
YANCY MNothing
MONICA CThe A/C did not work in the truck and it was only one they had in that size. Due to my time constraints, i had to use the truck, and I suffered for this decision.
Antonio MThe signal light was so dim that the attendant didn't think it was working and tried to fix it for about 30 minutes. Then once we saw that it was working I was on my way but it delayed me quite a while. Not his fault whatsoever he was diligent.
MICHAEL EThe address listed is incorrect — very confusing.
Plato DGreat service
Adam MVery RUDE AND TRUCK WAS NOT WORKING RIGHT
SHARICE BThe service young guy was very pleasant, respectful and patient. Great job 👍 young man🙌
Carolyn MVery helpful with drop off process! Thank you!
Elissa CAwesome experience. Everything was great
PAUL LKeep up the great work and friendly auroras! Thank you all so much!
SHERRY MI was pleased with their customer service and preparation
Daren ATruck had one tire that needed air (27psi)
Ciro BGreat location, great vibes
KAIRI BVery easy to deal with, efficient and friendly
ROGER BIt was an awesome experience, the people was great. They got me in and out quick and on time.
CLIFTON AThe atmosphere and the people there are incredible and if I had to return the uhaul to that location, I would've been happy to say hello again!
Matthew Fhonor the original drop off location
Tony TThe store was closed when we dropped off the truck, and there was no drop box for keys. This location is in a vape shop. My wife had to return the next morning to drop off the truck key. If they want to receive trucks, they need to install a drop box
STEPHEN RTruck didn’t work. And UHaul will not refund the difference for having to get a different sized truck and dolly.
Justin ZVery friendly Costumer service!
MATTIA BI drove about 45 miles, so I put 5 gallons of gas in the tank- figuring 10 miles per gallon, and I still got charged a fuel charge. The heat/AC doesn't work, the fan doesn't blow at all. The parking brake beeped even though it was disengaged. The employees were very nice, but everything else was disappointing.
ERICA H