Customer Reviews for LaMont Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LaMont Automotive

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Chad L. on

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Chad L. on

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scotty W. on

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The entrance and parking area really needs paving. but the staff are awesome professionals for sure. Second time renting from them.

JOHN F. on

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Kevin S. on

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Truck storage area leaked; light were too dim. Inconvenient to have to drop off and pick up in same location.

Mike A. on

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Great experience, love the final resolution by having receipts emailed to me. Staff was accomodating,friendly and knowledgeable.

Michelle P. on

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Cory R. on

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Great Customer Service! Thank You!

dawn T. on

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Friendly location-When I picked up, wiring was defective but they switched the harness for a new one. BEWARE!! Online reservations will LIE and no matter how far in advance you reserve-you will not get the location of choice!! Took me 3 hours round trip to pick up the trailer at a “convenient” alternative location. Call the exact location directly!!!!

Thomas F. on

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mihai L. on

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John N. on

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dawn C. on

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JOHN F. on

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Jeff W. on

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The trailer I had needed hooks/loops to secure the load other than on the floor.

Craig A. on

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Same as above comment

Donald H. on

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Simon C. on

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Joshua T. on

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Equipment not all in truck.

Andres V. on

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There is nothing to improve the customer service at this location is beyond excellent.

david B. on

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Returned truck five hours early with more gas in it then I got. I cleaned the truck out But they changed me a $25 cleaning fee any way. They must have swept all the nooks and crannies out they sent me pictures of very little dirt. Tried calling to discuss this and they didn’t want to discuss this and hung the phone up on me. Not how you should run a business. Very unhappy

Petra W. on

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Aweful experience from original rental location...U haul Antioch,Illinois (route 173)!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYTHING else was fine. Was not given all of rental information by Antioch,Illinois Changed pick location to after hours and had no available “app” capability...made reservation one month prior to pickup. Was told different instructions for pick up by 3 different people....MULTIPLE phone calls!!...each time I was given different instructions which contradicted the other....finally had enough and called general manager of Antioch,Illinois and he did nothing except “do you want the truck or not”. I made reservation one month prior to pick up and all this started with multiple phone calls TO me by u haul “schedulers” the afternoon prior to pick up. Then after all phone calls from u haul to me, my initial phone call back to confirm all the contradicted info, I was told that my pick up location had been moved to yet another location again 20 miles away. RIDICULOUSNESS!!! U haul manager offered me NOTHING but asking me if I wanted the truck or not!!!!!!

Adan E. on

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Morgan G. on

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The location was far for me to get to and it was out of the way. I would have preferred to pick up a vehicle in grayslake

Sarah B. on

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Truck was swept/cleaned out upon return. Was still charged a $25 cleaning fee.

Steve S. on

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The centralized reservation system is atrocious. I reserved a trailer at a local business, but when I went to pick it up they didn't have it. I had to drive out of town to find what I needed, and that cost me about two hours of valuable time. It would have been more convenient to be able to call directly to the local business and ask if the needed equipment is available. The website needs to list the dealers direct phone number so reservations or equipment verification can be made.

Susan F. on

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Location itself was a bit intimidating. Not the nicest looking place. To be honest I was a bit nervous about being a single woman there. However once I met the owner he was more than nice and helpful. Shows you can't judge a book by it's cover.

Jason R. on

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Didn't want a dolly and mat, just got in the way the entire move. Just don't put it in there. Also the app experience was absolutely terrible. The people at LaMont were nice though.

David O. on

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Everything was ready. Quick and professional interraction with local agent. Very good customer experience. Highly recommend Lamont Automotive U-Haul location.

Bill F. on

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MARK K. on

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Robert M. on

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Zach P. on

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Old truck got 2 mpg.. brutal!

Kelly G. on

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