Customer Reviews for LaMont Automotive
(U-Haul Neighborhood Dealer)

325 reviews

37611 N Hwy 59   Lake Villa, IL 60046
(Rt 132)

(847) 587-0154

Hours

  • Mon–Thur
    8 am–5 pm
  • Friday
    8 am–4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(847) 587-0154

37611 N Hwy 59
Lake Villa, IL 60046
(Rt 132)

Services at this Location:

Hours

  • Mon–Thur
    8 am–5 pm
  • Friday
    8 am–4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Is perfect

Itzel E. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

The whole experience exceeded my expectations.The people at this location were very friendly,knowledgeable and thorough.The equipment was clean and in good working order.

Kelly U. 
Rating:
5.0

Very good service

Purevsaikhan T. 
Rating:
3.0

Charged to close out after I returned it the night before 23.00

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

Customer did not leave a comment.

TimothyScott S. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

U-Haul self check in was horrible

abby T. 
Rating:
5.0

Truck was old and tore up. Good customer service though.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Nothing. It could not have been easier and was effortless from my perspective

John F. 
Rating:
5.0

You are fabulous and accommodating and extremely helpful. Thank you

Kassandra C. 
Rating:
5.0

I couldn't find anything at fault at this location. The service was excellent!!! I would recommend to all my friends and neighbors moving.

Joe L. 
Rating:
5.0

Uhaul representative was very kind And you're very helpful to accommodate me with my rental thank you very much U-Haul

Jose L. 
Rating:
1.0

My rental agreement (Contract # 24256213) was charged an additional $7.00 after I returned the truck for the Dolly inside the truck that I never ask for and I never unscrewed or used. I never unlocked it or took it out of the truck. I was in full possession of the truck and no one else. Also, Upon entering my code CORRECTLY into the lockbox to retrieve by truck rental key, the lockbox did not initially open until I tried several times. The lock is defective.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

They were very friendly and accommodative. Will definitely return for my next U-Haul needs

gregory H. 
Rating:
3.0

I left more gas in it then when I rented it, they said I didn't and charged me 160$ worst company ever. I will just use enterprise from now on.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

Lamont Auto UHaul is a very accessible and well-run operation. Pat is a great guy and very helpful at every turn. I look forward to doing more business with this fine operation.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
3.0

Not have an online check in time by sharing location on phone when checking in the rental vehicle

GUY P. 
Rating:
5.0

Customer did not leave a comment.

ESTEFANIA L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
5.0

Everything was good.

JACK P. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie L. 
Rating:
1.0

No one on site. No help with anything.

Harry C. 
Rating:
1.0

The truck was beat up. Was double charged rate and insurance for being 20 minutes late. Charged a cleaning fee because I could not take pictures in a rainstorm to confirm. The mobile return for this location sucks. no attendant to help onsite. Probably will never use UHaul again

Thomas P. 
Rating:
5.0

The best service, and care was provided to me, with a thorough and detailed explanation about renting and moving materials and option! Great place, and great folks who care about there customers indeed! Thank you, I will be back again!

OTILIO F. 
Rating:
5.0

Customer did not leave a comment.

Dan E. 
Rating:
5.0

Nice people to deal ....A+++++++++++++

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Bob V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Helpful happy service

FRANK K. 
Rating:
4.0

Only one window….. for me it took long time to get keys…. There were only 3 people ahead of me …. But overall I am happy with u haul.

Shyam Z. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Service was amazing. Needed to call customer sevice, a couple of times. Joann was super friendly and helpful on the phone.. will keep renting from UHaul..

ROBIN M. 
Rating:
5.0

Very Nice People to work with.... A+++++++++++++++++++++

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Pat very nice and caring and helpful

hans L. 
Rating:
5.0

The process was very straightforward and easy to maneuver so I cannot add anything.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

JANET B. 
Rating:
5.0

Very pleasant people.

holly S. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

The experience was very good. Terrie was an absolute pleasure.

BRIAN L. 
Rating:
3.0

Uhaul website is painful... all your upwelling makes it difficult to navigate. Hours listed do not reflect what business are really open. Happy with my rental, VERY disappointed that you are no longer customer freindly with your website

Mike D. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
4.0

Very friendly and accommodating

dawn D. 
Rating:
2.0

Figure out a way to have the equipment at a closer location.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Easy pick up and drop off process

Steve B. 
Rating:
3.0

I was very upset to be charged a two day rental for my truck I had it less than 12 hours not even half a day and ended up paying twice the amount. Very frustrating.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

A-1

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

The lady I worked with was very good and very nice the equipment was ready when I got there

Claudia L. 
Rating:
2.0

I did not get the dollies I requested or the furniture pads however I was charged for them.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Being an auto body shop, the place was dirty but the workers made up for it. Everyone was very nice

Hassan Z. 
Rating:
1.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Very polite and helpful people. Will definitely use them again

Christopher K. 
Rating:
1.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

christopher I. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The woman who was that the counter and rented me the U-Haul was great with explaining all the rules and prices and feed well done

Dan V. 
Rating:
5.0

The female office rep was very good. Very empathic and knows how to do her job.

matthew R. 
Rating:
3.0

Let them know that they have to use the app for online pickup.

Lorna C. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

The truck did not run well at all. The mirrors were not secure so they moved while I was driving. Even with nothing in it the truck wasn't easy to stop.

Jason W. 
Rating:
1.0

The woman that answered the door was very rude! I will never pick up a vehicle at this location. The lady I spoke to on the phe for help was amazing so kind, patient and helpful. She's your backbone!!!

Jesus C. 
Rating:
1.0

I just got hit with an extra $25.00 cleaning fee! I have rented from Uhaul several times but the first time from this location. Truck was left just like a got it, but I see this charge is very common at this location from other customer's reviews. I had to submit a complaint thru Uhaul about his location to try to get my $25.00 back. This is ridiculous!

Jonathan O. 
Rating:
4.0

Computer program seemed difficult for the clerk to navigate over the phone.

Kathy W. 
Rating:
4.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
4.0

The entrance and parking area really needs paving. but the staff are awesome professionals for sure. Second time renting from them.

scotty W. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
3.0

Truck storage area leaked; light were too dim. Inconvenient to have to drop off and pick up in same location.

Kevin S. 
Rating:
5.0

Great experience, love the final resolution by having receipts emailed to me. Staff was accomodating,friendly and knowledgeable.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Great Customer Service! Thank You!

Cory R. 
Rating:
5.0

Friendly location-When I picked up, wiring was defective but they switched the harness for a new one. BEWARE!! Online reservations will LIE and no matter how far in advance you reserve-you will not get the location of choice!! Took me 3 hours round trip to pick up the trailer at a “convenient” alternative location. Call the exact location directly!!!!

dawn T. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

mihai L. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
4.0

Customer did not leave a comment.

dawn C. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The trailer I had needed hooks/loops to secure the load other than on the floor.

Jeff W. 
Rating:
3.0

Same as above comment

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Customer did not leave a comment.

Simon C. 
No reviews have been submitted for this location.

Additional Services at this Location

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