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Donald W.
Customer Reviews for Lampasas Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I selected a 4:30pm appointment from an option of 4:30pm and 5:00pm, but when I arrived at 4:30pm for my pickup, I was told uhaul was closed at 4:30pm. I stated I had a 4:30pm appointment, and the man rudely said he didn't care. After insisting I wasn't leaving without my trailer, he started doing the paperwork then rudely demanded my keys. I declined, and he said, "well then we are closed, goodbye." So explained I didn't want anyone driving my truck and wanted to inspect the trailer myself, and he argued with me about how he was doing me a favor, because if I didn't give him the keys I could just leave without the trailer. I will NEVER go here again.
Jonathan B.The location was changed for us to this location and it was closed the day we went to pick up. There was no one there to help and we spent 30-45 min calling uhaul to try and figure out how to get our keys. The truck itself was not swept out and again none of the blankets or other equipment we paid for was there.
Amanda K.Nothing
Steve H.The pick location wasn't were I was told. Received a phone call at 7:30 am the morning of telling me that my original location wasn't going to have it and now this new location 20 miles away. I have called customer service and was trying to get some type of adjustment because of this phone call only hours before I was to pick up my trailer. Not happy..
Kathy H.very well managed
Walter S.The truck has either toe-in issue or something loose in steering as unloaded it drifted in highway at times.
Tim H.Excellent to work with, gave Excellent instructions on trailer usage, checked air pressure in all the tires, very good customer service. Trailer was in excellent condition!! Easy to use. Very satisfied!!
Mel O.These people are really great to do business with. Thanks alot.
Willis C.Nothing they were absolutely perfect!!!
Erika H.Way too expensive
Brittney L.Keep up with the excellent service and professionalism.
Daniel A.These guys are always quick and helpful and get me safely on the road! Will keep doing business with them.
Kimberly M.We are using them again on the 18 of Sept.😃
Debbie I.Make sure the first place you send me has the equipment in need. I had to waste an hour on the phone and drive an extra hour to get the truck I reserved. T
Henry F.All was good
James B.We usually use Budget trucks since we rent moving trucks often. Now I remember why! So much cheaper and so much more bang for your buck. I-Haul is way too expensive.
Andrew R.These folks made hole experience quick and easy; good job.
Don L.The truck needs a maintenance inspection drives slow and hard and making noises.
Cynthia M.None
Larri M.We were given the U-Haul with three bad tires, there was no tread on two of them so one actually popped on the way and there was something stuck in another. I'd just suggest checking and changing these tires more often since these kinds of trucks are used for long trips sometimes.
Randall M.Very friendly.Great check in process.I highly recommend this service center.
DAVID J.Our local U Haul team was helpful and the info and suggestions on line were good.
Dorothy H.Notify customers that Verizon reception is so poor you have to move around parking lot to get the setup done.
Linda M.This is a repair shop so it was not spruced up but we did not expect it to be either.
Daniela W.Everything here was great. I had a reservation made to pick up at Spicer Bros Copperas Cove, TX for this day and time and when I called in morning they did not have the equipment so I went on line to cancel that reservation and rebook here at Lampasas TIre & Auto. I would be nice if Spicer had called to let me know the day before that they were unable to provide the truck I needed.
Jeffrey M.I was charged and will be calling uhaul for my money back, the truck was returned before the time it was due and was told this was a location I could use. I didn't sign any receipt to be charged.
KATHRYN P.Great service
Robert M.Great and attentive service.
Stephen H.Nothing it was great
ROBERT N.Truck was filthy on the inside and when we opened the back door to start loafing we found the back full of old tires. Since we had hired people to load the truck we had to unload the tires and call to have the tires picked up. Terrible experience to say the least !!!
Robert F.Very nice people
Cheryl C.Have AC outside actually nothing everything was excellent
Darrell M.The drop off location did everything right. Had me checked in and trailer disconnected within 10 minutes
TILLMAN BRYSON B.Brought back my Porsche 914-6. Great haul
Henry C.The guys here were very helpful and got me on my way very quickly. I will rent from this facility again. Thank you!
Kimberly M.