They were closed when I got there but otherwise no issues
STANLEY D
Customer Reviews for Lampasas Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Automatically charged SafeTow, a significant increase to the price of the rental.
Michael Dnull
Holly CAutomatically charged SafeTow, a significant increase to the price of the rental.
Michael DQuick and efficient!
SHEREE HHave dealt with this location several times, always great service! Lots of equipment available on site!
SAINT Wfast efficient service and friendly and accommodating!
William AChris is an outstanding business man and UHaul should be proud of his representation for the company
Kenneth Mnull
ralph hnull
Barbara Dnull
ANDREW KProvide clarity on the charges and fees. I was surprised by the fact that insurance was added to my bill when I picked up the trailer. When I made the reservation via phone I was not informed about the insurance or I declined it, I don't really remember, but the quoted charge was $477.40. When I picked up the trailer I was charged $554.40 and when I asked about the difference I was told that it was a charge for the insurance. I paid it. I was in a hurry and didn't have time to discuss it but I think I was victim of a "bait and switch". If I rent from U-Haul again I will be more careful.
VINCENT MChris is an outstanding business man and UHaul should be proud of his representation for the company
Kenneth MThe employee was very rude to my wife. He did not even inspect trailer. He was very unprofessional and treated her with an attitude
LEE Cfast efficient service and friendly and accommodating!
William AWhen we picked the Uhaul truck up the truck had 1/2 tank of gas when it was dropped the guy wanted $30.00 for gas and the truck had same amount of gas as pick up! The man was told that he said he would still charges us for cleaning and gas and I feel that is unfair honestly this is the worse reservation I had with Uhaul and I was very disappointed
PEYTON CLocation was super helpful and friendly. Will definitely rent from them again.
Jessica RPlace was dirty and dark truck drive horrible had to stop numerous of times madeb6 hour drive 13 hours
ONEVIA NThis location was closed that I returned it to but they had the proper boxes for what they needed from my rental time so yeah I would be I would definitely recommend it
KATHERINE HNo, everything was great, we've used this location before, and have never had an issue. Great people.
Billy BChris was very friendly and helpful. Answered questions about our next move regarding pricing, etc. Excellent customer assistance.
CARLOS PGreat guy to do business with!
Vondell MThey were closed and the app didn’t work. I had to be on hold for 20 minutes to turn it in. I answered no on personnel because there was no na. Those questions were not applicable since I saw no one.
Jeri HIt was closed on Saturday so we had to use the app to drop the trailer off.
Nickolos CN/A
Jason MStaff was efficient, ready when we got there, expeditious, friendly, and made for smooth procedure and we were on the road. Wish all interactions with businesses were so pleasant. Thanks.
Sandra PGreat location for the Lampasas area. This location has great people as well.
JEFFRY SHas a flat on trailer manager had it switched out in 5 minutes! I always go here for my trailers!
johnathn pWorst experience ever. Will not go with Uhaul anymore after this experience
Marilyn DWonderful customer service
Jeffry SIt was very easy and quick to turn in the trailer. Also the staff was very friendly and courteous to assist to drop the trailer.
Joseph SThis location was the absolute worse place i’ve ever used. Customer service was horrible. Chris was very unprofessional and extremely rude. I didn’t even feel comfortable going back to drop off but i had no choice. I would never ever recommend this place to anyone. I will never be picking up at this location. I spoke with uhaul customer service about it and they said they will refund me for my 2 missing dollies i paid for and never received and they apologized about the inconvenience but more than anything i don’t blame Uhaul, I blame this location. Never use Lampasas tire and automotive for Uhaul services nor shop for your vehicle unless you want to be cussed out by chris.
Kayla Pexcellent
Amanda AAll great no hassle in and out promptly
Terry LAlways a good experience
Christie FThis place was very good. Helpful,friendly and busy. It took 5 minutes to check in our trailer. Good job!
Mary RNothing everything and everyone was real nice and knew their job
Kelvin HEverything was Great 👍!
Arnold UVery fast and professional
Allen KThe person who help us was encouraging while my wife was backing up the trailer and said she did great!
joshua mOnline reservation system useless, took phone call to dealer to set up reservation properly.
Billy SThe cab was filthy. There was dog hair everywhere. The cab smelled like a wet dog. Even after wiping everything down. Ended up purchasing windshield wipers as the ones on the truck were bad.
Heather PContinue the warm and personal service
KAREN MVery nice and helpful!
Susi GThe truck we were assigned was blocked in by another truck. This caused a major delay
James VThe only thing that we thought could be better was that the truck have a cruise control but other than that everything was good I could’ve used some steps to get up inside the trap getting up and down wasn’t good.
Elaine L