Customer Reviews for Lancaster Gas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Gas
Rachel F. on
Dirty. Hard to find. Homeless people everywhere. Locked the truck but it'll probably be broken into later
ernest H. on
My final bill shows a charge for gas even though I replaced the gas used above the level I received it and I have the photos to prove it. The vehicle ran well but the interior cargo area had a lot of dry leaves. It was a challenge getting the truck out of the location because cars were blocking the exit while having their cars washed by some enterprising individual. The time reflected on the paperwork does not show the actual time I was finally able to leave the location. On top of that the gas station owner attempted to charge me for an extra day even though I was less than an hour late as shown on the paperwork. Only after I complained did he make the correction. Overall dissatisfied customer
Beth B. on
Please advise the next customer that this is a gas station, not a real UHaul office. There were people loitering outside, washing cars, smoking and it was very scary after dark. Also, we were charged for a utility dolly we never got, plus triple charged for other fees. We only had the truck for about 6 hours, instead of the 18 we were promised, because it was already rented out to someone else. Now we have to pay someone else to complete our move. Not at all pleased.
Savannah C. on
It took an hour to get it checked out because they said it wasn't in the system. They just didn't seem to know what they were doing really.
Gustavo T. on
Was too difficult to find the location. No sign, nothing
JOYCE B. on
Need a receipt email to me at firstname.lastname@example.org
Jim G. on
Very poor location. Run down, scary clients, cashier did not know how to check in a uhaul return. Took close to an hour on the phone. Finally got regional uhaul manager on phone to help. Would not send my enemies to this location!
Tyron W. on
She made me go behind the desk and type all my own info
Chad B. on
The truck was in great condition but the location and management were horrible. The vehicle was parked in a sketchy alley behind a convenience store. There were a group of men hand washing cars in front of the UHaul vehicle on the side of store who didn’t know anything about the truck. I entered the convince store and asked the clerk how to pick up the UHaul. She said “ok” and walked out behind the counter so I followed her until she got to the beer cooler and started managing her inventory. I asked her again how to get the UHaul truck and she told me to wait up at the counter. After waiting for her to help store customers who arrived after me she got on the computer to look up my reservation. She was either not tech savvy or not familiar with the UHaul system because she made me come behind the counter and click through options until we saw that the computer wanted additional contact info from me. She handed me the key and told me the contract would be emailed to me. It wasn’t. Next day I had to call customer service to have them email me the contract so that I could ensure the correct drop off location and avoid penalties. Upon leaving the pick up location I had to deal with the unhelpful car washers who wouldn’t move their buckets and hoses so that I could exit. Instead I had to find individual customers and ask them to move their cars so that I could navigate safely out of the alley. It was nerve wracking and dangerous. This gas station should not represent the UHaul brand as it devaulues your service.