Customer did not leave a comment.Victor M.
Customer Reviews for Lancasters U Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have truck available when there ordered.Wayne A.
Customer did not leave a comment.Teri L.
Right taillight outMARTINEES B.
Customer did not leave a comment.Bobby W.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.Dajuan W.
Front end alignment. The tires were so far out of alignment that the cords were exposed on the left front tire, and the right front tire had scalloped wear. The front vibrated so much at highway speed that I could not keep up with traffic.gordon E.
Customer did not leave a comment.CIERRA B.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.CADE B.
Very helpful.Bridgette W.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.curt A.
Customer did not leave a comment.CLEVELAND P.
Customer did not leave a comment.MICHELLE B.
Site was very hard to find after I got there. Poor signage, very confusing where to go with the trailer. Address was a home, the business is attached, but I had to to two places before I was directed to the business office.JOAHNE P.
Stay courteous and consistent as was our experience.jerome H.
Customer did not leave a comment.Aaron M.
Pricing upfront.Shalonda R.
Customer did not leave a comment.Robert K.
Service was friendly and great. No recommendations.Susan S.
Customer did not leave a comment.Tamara R.
Customer did not leave a comment.John L.
Customer did not leave a comment.Ann S.
Customer did not leave a comment.Ronald M.
Only use what you need and don't abuse itsteven P.
Very kind staff and very helpfulsherwood W.
Customer did not leave a comment.steven D.
5 Stars. Had used this facility before.paul T.
Customer did not leave a comment.Jasmine W.
When, reaching the truck, we discovered that the gas mileage wasn't the same as he contract indicated. So we placed gas in the vehicle after 7 miles. I was totally shock by the incorrect about of mileage per gallon which is about 8 miles a gallon. So we had a little over a gallon of gas in the vehicle. Also, when we could not get the tailgate back in place. It was the black man that came out to fix the problem. I can only say that this man who worked on Sunday around 9 am to 3:pm etc. was professional and that along would make me consider telling my 10, 000 followers on Instagram to check out the 9701 Capital Blvd, Wake Forest, NC.Sandra W.
Easy to work with.Dan B.
No improvements to recommend - the staff was friendly and courteous and helped me back the trailer in and unhook it! Me being a 63 year old female I certainly appreciated the extra help! The trailer worked perfectly for our needs on return trip from Disney World. Smooth ride down 95 - overall great choice.Debra E.
Very friendly, fast and easy drop off.Jack C.
Customer did not leave a comment.ROY G.
Entire process was great from truck to customer service. If necessary I will use this location again.james H.
Customer did not leave a comment.Chanelle A.
Once again, U-Haul needs to improve their online reservation system. It should never take an hour for a computer system to approve a transaction.Perry C.
Customer did not leave a comment.brandon B.
Customer did not leave a comment.marcia D.
Customer did not leave a comment.marie W.
Customer did not leave a comment.Kena C.
I reserved my truck well in advance. They said that they couldn't guarantee which location I would be picking it up until the day before. We have several locations in Greenville,NC so that did not seem like an issue. However, the day before I found out that the pick up location was in another town. I never dreamed that would be the case.....I had to use the 1-800 number to inquire about this situation.,,,so time consuming on a day that I did not have time to waste....finally talked to a very rude manager that informed me I was lucky to get a u-haul at all. She mentioned the fact that ECU had just finished classes and that there was a shortage due to students moving. I had a reservation and when I made it no one said a word about that...I happen to know that my truck date did not conflict with the ECU move out. All and all I will never choose u-haul again.Leslie M.
Very friendly and very helpful locating truck I needed for my move.charles B.
Great Services all aroundKahdijahn C.
Everything was excellentChristopher Y.
You don't need any improvementsclinton B.
Great to deal withDan B.
Customer did not leave a comment.charles B.
Customer did not leave a comment.Karherine C.
The employee's at the location I rented where incredibly friendly.Andrew G.
Awesome ServiceOSCAR M.
Very friendly and helpful. No reflection on the staff, but the truck did leak water into the cargo area on our trip to PA. Heavy rain much of the way. A few items were wet setting on the floor, back half of the truck bed.Timothy S.
Customer did not leave a comment.Jay C.
N/A Keep up the good workJOKITA W.
Need better program for on demand rentalsWayne H.
Customer did not leave a comment.antonio S.
Customer did not leave a comment.Adrian B.
the pick up location was fine. it was the experiance with the actual UHAUL rep that I spoke with on the phone that I did not care for. she acted like she had an attitude she spoke way to fast I couldn't even get her name. We had to change my location pick up 3 different times and said the reason was because of the storm damage Hurricane Florence. I'm sorry but I am 200 miles away from where the storm. i made reservation a week in advance and got a call 2 days prior stating my size truck was not available so I went to a smaller truck then i had to change pick up location. the day before i was to pick it up (less that 24 hours) I get another call that I can not pick it up till 4 hours after my requested time which would not work for me so I changed locations again. this was not a very pleasant experiance with UHAUL.Stephanie E.
Customer did not leave a comment.JAMES H.
The only issue I had was difficulty in finding the location of the office.Bennett H.
Thoughtful and helpful!Ira B.
Customer did not leave a comment.CORDELIA J.
Customer did not leave a comment.Kerrie C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Robert S.
Everyone from booking to drop off did a great jobShelby G.
Customer did not leave a comment.Victor F.
Customer did not leave a comment.DEASREE H.
Customer did not leave a comment.elton S.
Customer did not leave a comment.LASHUNA H.
Customer did not leave a comment.CASONYA H.
Truck were vert clean. However, door seals on both sides had huge gaps in the top of the frame. You could see light through them. Made for an extremely loud drive.Lyman H.
Excellent product & customer service!!!ERIC W.
It was hard to find the office but, otherwise a nice, clean and friendly place.Kristina C.
Excellent service!!!!!!!!Christopher W.
Customer did not leave a comment.BILL T.
Customer did not leave a comment.Nancy B.
Do not let people smoke in them. It smells bad for others who do not.SUSAN M.
Customer did not leave a comment.Jocelyn R.
Customer did not leave a comment.Beverly D.
Very helpful staff.aurthur W.
Customer did not leave a comment.TERRY S.
Brake light was out on the carrier, the left Side. No assistance was offered with hook upCURTIS J.
Customer did not leave a comment.JEAN P.
Awesome experience. Very friendly staff. Family oriented. No issues making reservations. Had equipment present, available, and ready for use. Highly recommend this location to anyone.BRIAN F.
Customer did not leave a comment.Mahlon W.
Customer did not leave a comment.ROSEMARY H.
Lancaster U-Haul in Tarboro is run and staffed by great peoplejoseph v P.
Customer did not leave a comment.LYMAN H.
Friendly, courteous, and well knowledged staff. I did have a hiccup during the last transaction bc I was returning the truck and had to wait for someone to get back to accept the truck and issue my deposit back during office hours but the kindness definitely made up for it. As long as I'm in the surrounding area, they will always be my 1st Choice for uhaul and storage facility.SHAQUANA F.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.John S.
Excellent customer service. They made this experience quick and friendly. I have had horrible uhaul experiences in the past and this was by far the best experience!Kyla K.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Tim H.
Need better signage, to find locationDAVID K.
Right brake and turn signal did not workJIMMY V.