Customer Reviews for Lances Pro Plus Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lances Pro Plus Inc

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KEVIN DALE J.
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ROBERT B.
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Excellent service, friendly and efficient. Trailer trailed easily. Will definitely return to rent again.

Scott N.
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Allen B.
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The drivers side windshield Was scratched pretty pretty good from poor wiper blades. I had to clean all of the hazy Inside glass. A common problem with U-haul trucks. I paid for rental of 12 blankets and only 7 were in the back for use.

Steve C.
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KIMBERLY H.
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ROLAND R.
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Edward P.
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jeffry B.
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It is not what I would consider a PRIMARY U-haul facility, and as such has limited inventory of available equipment. Therefore, it may not be a "first choice" for someone wanting to rent equipment.

natalie C.
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Joel N.
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Lances' accidentally left blankets from a previous move in the trailer. We did not notice this until we had the trailer and began packing. We left the blankets at the destination drop off point.

Jonathon K.
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The staff at Lance's Pro + rented me the 4X8 trailer and went outside and assisted me with hooking it up to my hitch. I was very appreciative with this. Once the lights on my car were confirmed to be working on the trailer, I was on my way. Thanks a lot Lance's Pro +. I would recommend you to others who need a U-Haul truck or trailer.

Marcial F.
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paul H.
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We payed for a dolly but it was not in the truck. We had to borrow a dolly from the apartment complex in Dallas to unload the truck. Very disappointed.

THOMAS B.
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Andrew C.
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Helpful and friendly staff at this location. A comment for U-Haul is to have more readily available communication/information for trailering/towing options that address posted speed limits well in excess of the trailer's limits. Having a 55 mph max speed (or tire speed rating of "J", or 62 mph) is really not practical, or safe for that matter, to drive on freeways with 75 mph posted speed limits.

PETER A.
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I have used this location a few times before and they have always been great.

CHRISTINA S.
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This business looked closed and work down.

CAROL L.
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Nothing - I called because the website was slow and the lady that answered was helpful (she needed to check on things)- called back right away and everything went very smoothly. We will definitely use this location when we need Uhaul again.

victor I.
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Linda N.
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RUBEN D.
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Tony C.
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James G.
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Great equipment for a smooth move!

Janiece Louise C.
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Stacie S.
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The lady was very friendly

Terry F.
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John L.
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Gloria C.
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Vicki S.
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Quick, efficient service. Best uhaul experience ever!!

joe T.
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Ricky S.
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Ricky S.
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Karen U.
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Shane H.
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We are Senior Citizens and tried our best to get unloaded and returned by 5:00 but we arrived at 5:28. We were charged an extra day, extra insurance and extra taxes, which I don't think was fair. There was no one there to discuss it with so we had to pay the extra charges in order to leave it.

Brandon R.
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I rented the 26' Uhaul. It was the cleanest and newest Uhaul I have ever rented. This location was quick at check-in and check-out. The team at Lances Pro Plus does not mess around! I highly recommend. 5 stars!!!

Mark D.
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Excellent customer service!

STEPHEN R.
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Peggy T.
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GEORGE D.
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Online and APP pre-rental works great. Lance's Pro Plus had trailer waiting but failed to ensure tire pressure ok. Two right side tires were 20 and 30 psi low when I got to loading location. Next morning checked again and 30 pounds low. At destination 6hours later again, 25 lbs low. Accident waiting to happen to those who don't check. Lance's not open Saturday @ 3:45 on return. Got email: late_equipment@uhaul.com but no phone call. I think I'll use original source to rent next time.

BILL R.
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Amy R.
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Harry L.
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Nothing. But make sure you keep the area Manager Brandon. Very professional and LOT'S of common sense

Joel S.
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Andrea F.
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Jose R.
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Tina W.
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Jared B.
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People were very nice and helpful. Will recommend to friends and will use them again.

Robert B.
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Trailer worked great people were great!

Thomas A.
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WILLIAM H.
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People were very polite and courteous. Easiest U-Haul rental ever. Thanks!

Casey H.
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Be a little more prepared and have the trailer inspected and ready to go when I get there especially after I did the online quick check in it still took over 30 minutes there to get the trailer. Which needed a license plate cause it had only a paper tag which was not readable but the representative stated it'll be fine if u have any problems with cops just let us know.

John H.
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Billy T.
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WILLIAM W.
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Need to stock blankets and furniture dolly

Jose C.
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TED M.
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Dennis C.
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I asked for the insurance which was around $70, but after returning the trailer and receiving the final bill via email, the insurance was not included. Which is fine since we didn't have an issue, but is rather upsetting since I specifically asked for it at time of rental. Other than that people were pleasant and rental was easy.

CHAD B.
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Moonish M.
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alan H.
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Great service. Thank you.

Daniel G.
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Simple, took the key and said thanks.

Pat K.
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Dennis C.
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Anita E.
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KATHY L.
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Easy rental experience. Nicest Uhaul van I ever drove. The owner lent me a furniture mover of his own. Exceptional service!!!! Would come here again and again.

Robert M.
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Judy B.
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William D.
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Joshua B.
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Theresa B.
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No equipment here

Prem G.
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Edricka B.
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Brittany was very helpful.

Tiffany S.
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Joe O.
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The air conditioning in the 20' truck I rented did not work consistently AT HIGHWAY SPEEDS. I made the drive from Las Vegas to Houston (Tomball) with the windows rolled down. It was a horrible experience, perspiring the entire time - absolutely exhausted. I feel strongly that I did not get what I paid for from Uhaul. I would not have rented a truck, to drive through the desert of the southwest and the humidity of south Texas, that did not have A/C. I am very dissatisfied. Joe OBrien

SCOTT L.
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myra M.
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Jesus R.
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Good

GLENNETTE C.
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MICHAEL B.
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They are the most amazing people. They were going to be closed when we needed to rent from them so they made special arrangements to take care of our needs. Outstanding service!

LEWIS C.
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RHONDA C.
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Employees were very very helpful and pleasant!

MONTE K.
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Lance's pro plus is Great. Great people, professional and friendly service Where I like to rent my UHaul trailer. Flawless and timely paperwork and nice arrangements / job overall

Cleatus W S.
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Customer did not leave a comment.

Michael M.
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I was contacted by uhaul corporate saying that I did not return the vehicle and that they had tried to contact me "multiple times". I returned the vehicle on the day I told the salesperson it would be back and even followed up with their automated email. I was never contacted, nor was any apology issued after it was thought that I had kept their vehicle for an additional three days that I did not pay for/ schedule. Instead I was given a bill as if nothing had happened. Absolutely unprofessional and completely dismissive from their corporate office to the consumer. I don't need to waste my time with this company ever again, so I won't.

JOHN B.
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Best u-haul experience I've EVER had renting them over 25 yrs in about 6 states !! Thank you Jon B.

coleen B.
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tiffany L.
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JOSE E.
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Edward S.
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Jamison B.
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WESLEY H.
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Tricia E.
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Krystal J.
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GEORGE M.
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Michael H.
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Justin G.
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Billy R.
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VIVIAN D.
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Ralph B.
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