Very beautiful people to deal with. Erica and Brian are top notch. They're just great people. I would recommend anyone to their faculty. Thank you
Mike W | Overall Experience
Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, will be renting again in 2 weeks.
Robin MFamily owned business, very nice people to work with.
John TThe whole rental process was smooth and quick. very nice people I've rented from there before and I will again if I need to rent something
MATTHEW JI was charged an extra 74 dollars for being 1 mile under the alloted 92 miles they gave me. I expected to pay an extra 40 because I didn't bring it back at 9 am the next morning, i filled the gas back up passed what it was supposed to be and it was swept clean..
Cinnamon WGreat service as usual. There are other locations closer, but I go out of my way to use the Stockbridge site. Prompt, friendly, reliable.
PATRICK DGreat Job as always !!! Love renting from this store ! Thanks again for the great service.
PAUL NVery friendly staff, quick and efficient, everything ws ready for us right on time. Truck was clean and in good working order. Very smooth and easy process! The price was very reasonable as well.
CHERYL RStaff was pleasant to work with
Ray R | Overall ExperiencePeople did a lot of work just to rent me a 120.00 trailer...
MICHAEL BI give the service a 10 I give the art work on the walls a10 every thing went well
EARL TThe U Haul agent at Stockbridge Michigan was very helpful!
RAYMOND TExcellent Customer Support, was able to get in and out in a timely manner.
ANTHONY ATy
JACOB Cunremarkable.
DANA TThe owner of L&B Outlets is always so friendly and helpful. A real pleasure to work with!
BARRY EService was excellent when I was picking up the van and the return was processed properly even though I wasn't able to use the app to process the return when I dropped the vehicle off after hours.
JASON OWhen customer service is already excellent all you can do is make certain they receive a raise!!! The lady was very attentive, truly listening to all I had to say about my pick up location and the issues with my one way rental. She gave me main numbers so I could complain. I feel bad that they had to receive a truck that immediately needs servicing before they can rent it. Give Her a raise!!
Elizabeth BThey went above and beyond the service! I would 100% recommend them to friends and family. Great business!
Carmelita V | Overall ExperienceThis is a great local option for pick-up and the owner is SO friendly. I have no suggestions for improvement.
Saundra DGreat service very helpful
Joseph GStaff was fantastic and made the process simple and quick, no improvements necessary!
Lucas HGreat service friendly help
LEONARD Jthe appliance dolly needed maintenance. we were able to fix it up a bit and make it work
Tamra GFast and friendly service. Would use again if and when needed
Joel BYou did a great job. There's no need for improvement.
Billy JFriendly, excellent customer interaction / service
Douglas WEricka was very helpful and professional!
rob bGreat service and great owner !!!
Paul NEasy, straight forward and helpful throughout the rental process!
Colleen SThe original pick up location was in the town i was staying and this location was 45 minutes away. In the future the trucks should be delivered to the appropriate location and not make people drive all over to get the vehicle. I was compensated for my inconvenience but it was not ideal. Luckily this pickup location the person was very nice.
Cheryl OI would absolutely rent another unit and recommend to friends & family regularly. It was beyond my expectations.
Jessica P | Overall ExperienceThe young woman who staffed and helped us with the storage was very pleasant and very knowledgeable.
Corina S | Overall ExperiencePrompt service. They knew what they were doing and made sure the trailer was safely and correctly hooked up to my truck.
ROGER BAbsolutely fantastic customer service ,we will be using her establishment again .
Lynne TProblem with the left turn signal blew the fues in my truck.
Jim BNothing, the folks at L&B in Stockbridge were amazing and super helpful. We ended up needing 4 rentals for our move. They were there every step of the way.
Jody TThey made it easy!
Constance MThey are very accommodating and friendly here!
Corey PExcellent job of handling the process.
Abhay VExcellent location and great customer service.
David BErika and Brian are always top notch! They are truly the moving experts
tom hEverything was great would use again
lesley w | Overall ExperienceL&B Outlets is the only place I'll rent from. They're the best.
Shawn WIt was a nice, clean place she was very friendly. I had a welcome environment. And when you're in, there should treat it like you're one of the family. She was very nice person and I would recommend this place to any of my friend and thank you so very much for helping me out in time of great day.
Gerald SSo glad this place is close to home and she was nice
fran gFriendly service and was helped getting trailer hooked up. Trailer was perfect for what i needed.
Brent BNothing! Excellent Service!
Mauriceandre AQuick and easy, AAA+++. Great staff, thanks!
Jonathan CGreat friendly service. My favorite Uhaul pickup or drop off location
Cory SCan’t think of a thing.
Joe WOwner/Manager was friendly and helpful. The trailer was clean and ready to go. The owner explained the process and return information. This was a pleasant transaction.
David SVery helpful and pleasant experience with L & B Outlets.
Cherie CL&B outlets is a great place to rent from. They make it so simple and offer great help.
Bob V