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George R.
Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented /picked up from many locations but L&B Outlets is by far the best!
Thomas H.Truck was ready & waiting for us when we went to pick it up. They even had it running so it was nice & warm. We needed a smaller vehicle, which they did not have at the time, so they upgraded us for free. Easy returns
Dawn B.Nothing, Erica knows what she is doing and very professional and helpful
Brad S.Everything was good nice people I would rent there again
John B.Very nice and friendly. Very helpful and knowledgeable.
Teresa P.Nothing. It is always a pleasure working with L&B. Very friendly and efficient.
Pat D.The service as great. Very easy to pick-up and return.
Scott S.Our guaranteed trailer was not at our original pick up location in Howell and we had to go 2 hours round trip out of our way to pick it up at this location and return it to this location.
Cheryl D.Great all the way from reservation to hook up.
Merelyn S.Erica could not have made this any easier. She gave me several options due to some unknown logistics situations with my family.
Mary P.Be happy
KENNETH FRANCIS M.Great service!
Georgiana V.Excellent customer service. Very helpful. I would definitely use this location again.
Wendy W.The lady was extremely nice and was a lot of help
Charles H.Excellent service!!
John M.Communicate better. Our pickup was scheduled for 11am on 7/17 and when they called to inform us our 15' wasnt available but they could give us a 26' they also changed our pickup date to 7/18 without telling us. It was very frustrating because we had movers coming 7/17. The lady at the pickup site was wonderful in doing all she could to help us. Only other issue we had was the truck was supposed to be dropped off at 11am so we could pick it up and the guy was almost 2 hours late, of course thats not on uhaul but as a customer it was frustrating.
Nathan B.Not a thing
Jerry M.Worked great for us!!
Jerry M.Dropped off here before. Staff is very helpful and makes the drop off process quick and easy.
Jessica C.Michelle the service person rocked and made it a great experience
Ron R.U-Haul IT department should help this location with it's credit card reader. it was very slow and the wireless chip reader didn't work anymore.
Dan P.Clerk had my truck ready when I arrived. She was very friendly. Picking up and dropping off was an easy quick process. Great location.
Scott L.LB in Stockbridge is always nice and accomodating
Matthew S.Thank you Erica for being friendly & helpful when turning in the truck. I appreciated how easy it was to turn it in at this location.
Erica M.all good, great location, was in/out quickly :)
ROBERT K.Love this location. Very friendly and helpful.
JOEL WESLEY M.Good job
ERICKA KAYLIN C.Very friendly staff answered all my questions
Ben F.Fantastic service and very friendly and helpful!!! Great asset to the city of Stockbridge!!!! Will rent again from this location.
JOEL WESLEY M.the initial booking was in Pinckney Michigan. it turns out this location was no longer active. when we went to stockbridge after customer service transferred the location; they seemed frustrated with us during the experience.
Matt D.Hard for this business to do all the computer work necessary in a timely manner due maybe to poor wifi. This is out of their control. Just took a little extra time. No problem though. Overall, very easy pickup and nice helpful attendant.
DONALD O.It was very convenient and Erica was very helpful
DEBRA MAY G.Erica is always very helpful in finding me what trailer I need and the best price.
DUANE RICHARD H.This is a small operation and has a limited number of units. But it's very conveniently located for me and getting in and out is quick and easy. Wish a jack was included on the 6x12 enclosed trailer I rented so getting it on and off my truck while on the road was easier, but I did have my own jack so it wasn't a big hassle for me.
ROBERT CARL B.I am so grateful for Brian and how he treated. He went out of his way to give me excellent customer service. Everything went so smoothly.
MOHAMMED SALEEM A.L&B Outlet is always very helpful and the people are always friendly. They make renting a trailer very easy. Thank you!
Scott B.The lady that help us was very nice. But it took her over a hour to rent me the equipment. She is unfamiliar with technology. And did not know how to operate the website. Then when I finally got the rental one trailer light did not work and the person helping me said it was fine and sent me on my way.
Travis H.Thank you for all of your help.
TYLER WILLIAM-DO C.The staff at L&B are really helpful. I would definitely rent from this location again!
CHRISTOPHER J Y.Erika was phenomenal!!! Great Customer Service!!! Definitely needs a raise :)
MICHAEL ALAN K.Can't think of a thing. Great experience. Easy in and out. Friendly, courteous, pleasant lady. Highly recommend.
SUSAN ANNE D.