Customer Reviews for Landmark Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Landmark Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ted O. on

Rating:

Customer did not leave a comment.

brad L. on

Rating:

Mobile check in did not work, would not accept payment

william M. on

Rating:

Customer did not leave a comment.

Ben D. on

Rating:

The auto transport i rented had a flat tire. Did not realize it was flat until i loaded the car i was moving. At that point everything was closed in my area to repair the tire. Yes I could have called the road side assistants, but I shouldnt have to had to do that. So I pummped he tire up and put a can of fix a flat in the tire. I will think very hard about renting from uhaul again.

susanne Z. on

Rating:

Customer did not leave a comment.

Marcus K. on

Rating:

Customer did not leave a comment.

Cynthia B. on

Rating:

Ensure quality customer service ...

Ronald K. on

Rating:

Customer did not leave a comment.

susanne Z. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

as far as the experience I got I don't see any improvements needed everything went off smoothly Donna was very professional and very helpful the app was easy all around great experience

Pamela A. on

Rating:

99 cents per mile is to much. I spent 30 minutes on the phone to pre check in. When I arrived at the store I had to start the check in process all over again. The rep said that I failed to photo the back of my driver's license which I did not do. It was clearly posted when I did it on mobile. After I pay to rent the truck we walked out to the truck to look in the back and was told that if I broke the tags on the dolly and the packing that was attached there I would be charged for that also. Which I tell explain to the lady that I was putting a large box in the back of the U-Haul and it was a possibility they would be broken off if it was too tight but I didn't think it was fair that I was going to be charged for them when I had already rented an appliance dolly. So obviously I was not trying to get something for nothing. Upon renting the truck she failed to go over the operations on the inside of the truck which I had to call to find out about the toe being on because it was making the truck sluggish. I had a really bad experience once I arrived at the location

Terence B. on

Rating:

Customer did not leave a comment.

susanne Z. on

Rating:

Customer did not leave a comment.

joanna M. on

Rating:

Great customer service

Thomas H. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

Joyce was amazing! Thank you

Michael W. on

Rating:

Joyce was great

Vicki C. on

Rating:

Landmark Self Storage was WONDERFUL. Very helpful, nice people..what a pleasure to deal with them!

Susan T. on

Rating:

Customer did not leave a comment.

Keith L. on

Rating:

Easy drop off box and instructions

Ariana C. on

Rating:

Didn’t use since they don’t honor the month free but i did have to contact them and they were very nice.

Tim V. on

Rating:

Not a thing. Keep up the excellent work.

Michael B. on

Rating:

fast service

Tim V. on

Rating:

Great people and a well maintained facility. Never any problems.

Tim V. on

Rating:

Customer did not leave a comment.

Brandon B. on

Rating:

Customer did not leave a comment.

Jeannie W. on

Rating:

Customer did not leave a comment.

neil P. on

Rating:

Customer did not leave a comment.

Gregory F. on

Rating:

Very helpful

Patrick G. on

Rating:

The manager is very helpful and friendly. This is a nice facility and I would recommend it to family and friends.

Patrick G. on

Rating:

Customer did not leave a comment.

rebecca L. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Offered a reduced price if I returned trailer to another location, but couldn’t tell how much further I’d have to travel. Should have asked to have additional locations printed out and could have researched at home.

ed J. on

Rating:

Customer did not leave a comment.

Stephen C. on

Rating:

Customer did not leave a comment.

Gina J. on

Rating:

Very nice and helpful staff. The facility is very clean. I highly recommend Landmark Self Storage.

Matthew L. on

Rating:

Our pick up and drop off was quick and easy.

DEBORAH G. on

Rating:

There was quit a bit of confusion over which truck I would be picking up; the mileage seemed to be off a few miles, but you can't argue with an odometer.

Mark E. on

Rating:

No problems..very courteous..good place to Rent

Christian M. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

Customer did not leave a comment.

Chris R. on

Rating:

Nice clean facility. Very friendly staff. Took care of all my storage needs.

VALERIE P. on

Rating:

Customer did not leave a comment.

matthew g. on

Rating:

Extremely clean facilities and awesome people to work with will definitely use this place again

CHRISTINE R. on

Rating:

Every time I came the people were very nice, the building was clean and well lit.

RICHARD S. on

Rating:

Staff was very helpful and friendly!

Scott P. on

Rating:

I had reserved a u haul online at Valley Storage in Denver, N.C. Upon arrival, I was advised they didn't except cash, but this was U-HAUL'S rules is what the manager explained to me. All I can say is STAY away from Valley Storage. Please go to Landmark Storage, they were very professional and great. Accepted cash with no issue and the staff was absolutely wonderful. I even received a few free boxes from the owner that she had already assembled. Great place, and absolutely wonderful people!!!!!

MITCH W. on

Rating:

Excellent service from start to finish. rented multiple of storage units and a U-haul over several years. Facility was great and service was good.

ROSEMARY M. on

Rating:

Awesome staff

Brittany B. on

Rating:

climate controlled nice but non climate controlled everything in my unit molded and they didn’t do anything but evict me Bc I informed them I wasn’t pleased with my belongings being ruined

Richard S. on

Rating:

A little pricey but well maintained and safe

Mike M. on

Rating:

Everything was good

George S. on

Rating:

Customer did not leave a comment.

Daniel B. on

Rating:

No one there at the drop off location. It was Sunday after hours.

Amy P. on

Rating:

Customer did not leave a comment.

Daniel C. on

Rating:

Fix up the app. Pictures wouldn’t load properly sometime when taken and I had to start over

DENNIS B. on

Rating:

Best self-storage facility I’ve ever used! People there were SUPER!

Lisa M. on

Rating:

Customer did not leave a comment.

Leah A. on

Rating:

Customer did not leave a comment.

Edwina S. on

Rating:

Customer did not leave a comment.

Edwina S. on

Rating:

Customer did not leave a comment.

ALEXANDER M. on

Rating:

Prompt & friendly service.

Nicolien D. on

Rating:

Customer did not leave a comment.

SONDA FAY G. on

Rating:

Great service

DENNIS B. on

Rating:

I was really impressed by the cleanliness of the facility. The security is beyond what one would expect. Joyce was very professional and made sure you were treated like a valued customer.

Samuel P. on

Rating:

While driving behind my husband towing the newly rented trailer I saw that the brake light was out. Uhaul should probably do a more through inspection before sending a trailer out for rent. Would still reccomend and we will be using Uhaul again in the future.

Louis H. on

Rating:

was very happy with facility.

Lloyd L. on

Rating:

Best service locally I have had. Joyce was very thorough and pleasant. Truck was clean and well maintained! Way to go Uhaul!!!

Jeff V. on

Rating:

Customer did not leave a comment.

Sherry J. on

Rating:

Customer did not leave a comment.

Dale H. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Very nice people operating this facility. I would definitely recommend them to friends. thanks

Melissa M. on

Rating:

Customer did not leave a comment.

roy F. on

Rating:

Customer did not leave a comment.

GEORGE H. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Not a thing. Joyce was a pleasure to deal with and everything was done in a timely and efficient manner.

Jennifer V. on

Rating:

Suggest that they use this location. Nice people.

Byron A. on

Rating:

They were very nice and professional. The equipment was very clean and new. It's my second time using them.

Terry H. on

Rating:

I don’t know who’s responsibility it is to inspect & clean your equipment between customers but I am certain it can’t be the sweet senior lady who I picked this extremely dirty piece of junk up from to take on a 2200 mile cross country move. The unit I was given was the worst piece of rental equipment I have ever seen. First, the vehicle was filthy inside & out. Drive ability was horrible, something I didn’t find out until I got it fully loaded & hit the highway. It had a shake or vibration that was worst at highway speed that made the dash, mirrors, steering wheel, & other components in the cab make all kinds of annoying sounds for the entire 2200 mile trip. This vehicle needs some serious work done & a complete cosmetic detailing before it is rented to someone else. This experience was bad enough the I can assure you my next truck rental will NOT be a Uhaul.

Brandon B. on

Rating:

Very quick transaction with very nice people.

Chad F. on

Rating:

I was called the day before stating that they were unsure if they would have the truck that I ordered a week before. They did call back to confirm that they had it. Once I used the truck which I picked up at 11am, and was supposed to have for 24 hours, this location called at 949 and asked when I was going to return it. They stated someone was waiting on it. It was not a good experience with this location!

Marsha O. on

Rating:

Customer did not leave a comment.

Rebecca N. on

Rating:

Customer did not leave a comment.

Candace T. on

Rating:

Customer did not leave a comment.

Vicki B. on

Rating:

Friendly, service is excellent and very willing to be helpful.

Ryan J. on

Rating:

Customer did not leave a comment.

Ronnie N. on

Rating:

Customer did not leave a comment.

Vicki B. on

Rating:

Customer did not leave a comment.

Heather H. on

Rating:

Great customer service!

Tom D. on

Rating:

Customer did not leave a comment.

NANCY L. on

Rating:

Customer did not leave a comment.

Zane J. on

Rating:

Customer did not leave a comment.

Kevin K. on

Rating:

Customer did not leave a comment.

Heather H. on

Rating:

Very courteous and efficient.

Dale H. on

Rating:

Customer did not leave a comment.

RONNIE C. on

Rating:

Very friendly and courteous. Quick drop off.

WAYNE C. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

Customer did not leave a comment.

Jonathan H. on

Rating:

Very nice truck in excellent shape and the customer service was amazing.

Jeff B. on

Rating:

Customer did not leave a comment.

Leanne T. on

Rating:

Friendly staff.

Richard F. on

Rating:

n/a

Luke H. on

Rating:

Customer did not leave a comment.

JIMMY S. on

Rating:

truck had mechanical problems and turned what should have been a 3 hr trip into a 6.hr trip for which i had to pay 2 guys helping me load an unload, and used 3 times the gas it should have took,i make a 120 mile trip once or twice a month for past two years and this trip costed me much more then any of my previous trips,for those reasons i was very dissatisfied with particular vehicle i was rented.location was fine except i feel they should have discounted my final price for the problems caused by faulty vehicle but instead made be come put even more gas in truck for there satisfaction which i did with no argument whatsoever,it is what it is i guess

David S. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

The woman who runs this location is great!

Greg G. on

Rating:

nothing...Landmark is tops.

Michael C. on

Rating:

Trailer wasn't the cleanest but the customer service was excellent.

Jeff C. on

Rating:

Very friendly people.

Kimberly M. on

Rating:

Customer did not leave a comment.

ANDRES T. on

Rating:

Customer did not leave a comment.

Jacob P. on

Rating:

Customer did not leave a comment.

Eric N. on

Rating:

Friendly and helpful.... I will go back there again.

JACK L. on

Rating:

Inform the customer how to return equipment if they are closed. I figured it out, but it wasn't transparent. All the representative told me to do was drop the slip in the drop box.

DENNIS W. on

Rating:

Nothing. Very friendly and professional. All went smooth.

Larry R. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Nothing.

Larry R. on

Rating:

Customer did not leave a comment.