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RICKY H
Customer Reviews for Landmark Towing & Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They don't watch their trucks. They park them on the street so the tweekers and theifs can have at them. The day I was there. They decided to drill a hole in the gas tank. So had a big ordeal with no help from this location.
TOLISA HPaul and Jesus were super polite and very helpful.
Belinda PThe owner at this location went over and above to help me solve my drop off issue CAUSED by U-Haul. I cannot thank him enough.
DAVID CGreat people. Had the equipment on time and ready to go.
ROGER PHard time paying, believe it was my card . Overall things were very good 👍. I will use U-Haul again and will encourage others to use U-Haul as well . If y'all need equipment moved, I'm a retired driver.
Sharon YThey attached my ball to my bumper for bumper pull....the nut fell off, thankfully after I had arrived at my destination...the shank on the ball was probably not long enough..as a 1st time tower I did advise I'm novice..all they had to do was tell me to get a longer length...how scary
MISTY WFor starters find another owner/operator than the current one in Lordsburg. That operator has absolutely no customer/people skills. He is rude, crude, obnoxious and absolutely unprofessional. He treats you like crap and like he is doing you a favor. He has no idea what a customer is. I was completely diappointed for starters that I had to drive 45 miles from Silver City to Lordsburg only to be treated like crap. He doesn't represent UHaul very well. And he doesn't seem to care to. He is miserable and why UHaul has any affiliation wth that jackass is totally incredible. I guess UHaul is too fat to care as long as he delivers the rentals & charges the bill. Way to go UHaul, nice job of doing business with good quality people. You asked so take it for what it is worth. I'm just glad I never have to deal with that guy ever again.
LORENZO HWas charged extra days because no one was there when I dropped off. They did not check me in for three additional days.
MICHAEL MIf something needs improvement I didn’t notice. Will attentive when he was dealing with me. Highly recommended him for my next rental; hopefully it will be with someone like this guy.
jesus gGreat service
Lewis EThere was nobody at this location at 3:30 on a Wednesday afternoon.
Eddie DLocation was a vacant lot with no cell coverage. Had to walk quarter mile down the road to a Pilot Truck stop and purchase Wi-Fi to start the check out process. Then your mobile process looped at the review and accept Terms and Conditions. Had to get rep on the phone who had me download your app to get through enough of the process to get the truck key out of the lockbox. Was not able to upload photos because no cell or internet at the truck location but your rep said she had enough information and we could take the truck. This all took over 2 hours.
FLAVIA MU-haul was a side business for this tire shop. I really can't compare to a company location. However, the man that checked me in and helped me unhook was very helpful and polite. The location also had easy access and plenty of space to drop the trailer.
Ronnie DExcellent service thank you
Teodoro QI picked up trailer alb. Nm. Clean I transported all in boxes a furnace, a evaporative coil, and a condenser, copper line sets. Uhaul demanded a cleaning fee. For what? There was nothing to clean I left the trailer as when I picked ut up.so the by far worse experience was you . U-HAUL your drop off pics and internet block to collect payment on something that didn't need to be charged thank you for your clouded moral view of such a fake representation of a all American company just give the fees straight out!
Francisco MThe worst experience I’ve ever gone through!!!
Douglas JSupport Jesus more. He has a start up towing uhaul rental place. Jesus is a really nice person. He was closed but he was working on a job and explained his , the situation and then kindly accepted not just my return but took on 2 other semis that pulled in with flats. God bless him.
arturo aPick up was scheduled for 8 a.m. We waited for the owner to arrive so that we could pick up the uhaul until 12.
Andre MCustomer representative was excellent.
STEVEN AThe service was awesome
ARTHUR MWay to much money for just going 500/600 miles.
MARK DI made an appointment to return the trailer and the guy was gone when I came. He was kind of a smart aleck on the phone! I hate your return program!
Rick UI was suppose to pick up the trailer in Deming, I had to drive 2 hours to Lordsburg instead...It delayed my trip. Plus the tires were worn and I had to call road side service to have them replaced before I could even load the vehicle. Another 2 hour delay. I lost 4 hours of travel time due to Uhaul inadequacies.
CARLA HIt Took over 35 minutes for someone to show up.he gave me a trailer with a rolling back door that was broken and won’t stay up and had to use a clamp hold it up. It took over 45 minutes to get the trailer once he arrived. He Was nice and wanted to talk.
Gregory NThe associate at this location was very rude and lacking in customer service. Would not have rented from this location if there were other options available. When calling to inquire about various concerns we had he was very rude and abrupt making comments such as “go onto the uhaul website because you’re not going to like my response” and “this is not my bread and butter, my towing company is, and I’m working on my towing truck right now and can’t talk right now.” Whether the uhaul is your main source of income or not that does not give anyone the right to be disrespectful to people.
ALISHA Gextremely helpful and very very accomadating and communicates well
karen bJesus is the best! Super friendly and checked out quick.
Eduardo CNo one was there at scheduled open time to return vehicle. Waited an hour until I figured out self checkout and was then charged an additional day for being late.
Eduardo CLooked like a junk yard.
David MKeep Jesus with U-Haul as he represents you well.
Mak MNo coments all was exellent
Jesus G