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pure s
Customer Reviews for L&S Food Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dolly was easy to use and fast setup
LESLIE SGreat job for a good price.
CRAIG CSuper Tom always provides excellent service (were repeat customers). Uhaul must provide more cargo trailers to service Ottawa West. Last year, we booked 6 wks in advance and had to scramble last minute to Innes road location. It was a nightmare.
RICHARD EI have rented a van two times recently and have been receiving excellent service from Tom.
NEIL DNo improvements required. We have always enjoyed excellent service with this location.
BRIAN SN/A
DANIEL CI paid for gas before returning the truck, but I still got charged for fuel in the end. I do not think I have ever had this issue since I strated using Uhaul over 15 years ago. Very frustrating.
ALFI TWent to u-haul on Conventry Ave in Ottawa with my Reservation. My 6x12 trailer was not there? Had to drive 45 minutes to Westbrook Rd. for a smaller trailer. This smaller trailer was not big enough for my needs! Not happy with Service at Conventry location for my Reservation from 1 month ago! Wasted my gas, my time and trailer was too small. Not happy with the original location customer service!
HERBERT CMy reservation was moved last minute to the other side of town despite having booked the trailer 4months in advance at the location closest to me. It was very inconvenient having to go so far to pick up the trailer.
ALEXANDRA BN/A the drop off was out of hours and the staff was not onsite for this time.
hillory mSuper Tony was helpful in renting us a cargo van to move a queen size mattress from our trailer to our home. Had the van back in just over 4 hours. Would definitely recommend this location. Thank youTony.
CARL BFuel refund.. i filled up the tank to the maximum and didnt get any refund
MOHAMED EHelp more with disconnections of trailer
ANDRE DNo recommendations. This is a very efficient location. Five stars!!
dave cVery good place with lots of vehicles to choose from.
RYAN GNothing needs improvement at this location.
STEPHEN BThe estimate configured by the UHaul representative was for a mileage use of 100 miles with a total quote of $221.42. I was assured that this is only an estimate and that when I drop off the vehicle, I will only be charged for the actual mileage used. Well, upon dropping off the vehicle, I used a total of 45 miles. Total bill came to $122.40. I was assured that it is the $122.40 that I will be charged as that was the actual usage and not the $221.42 amount as that was the estimate prior to renting the vehicle. I asked to ensure this was the case and I was rest assured it was. Looking at my credit card statement now, UHaul has charged me for the $221.42. This is not acceptable.
Irfan RThe owner is super nice and helpful. Have us great instructions on how to return the equipment and was very friendly all the way and mage this great experience into an amazing one, go Super Tom!
SHAI KGreat service this location has always been excellent. Thanks Tom.
Tracy GKeep up the great work!
PAUL OExcellent place to rent a U-Haul. Friendly and professional owner.
RYAN GExcellent experience and service was great. The attendant was very helpful.
DOUGLAS WI found pickup to be somewhat cumbersome through the app but it was my first time. Drop off is easy through the app.
ALBERT DAs a note, the truck was on empty when I picked it up. If this is policy, it would have been nice to know so I could have planned on filling out up before leaving. Also, the windshield wipers were essentially useless and there was no windshield wiper fluid. Having a vehicle that was gassed up, ready to go and safe to drive in winter conditions would have been appreciated.
Laura AThanks to super Tom
DAVID JTom, the owner of the location where I have rented trucks from several years, is great. He is honest, pleasant, helpful, accommodating and super professional. He has a great fleet of all sizes trucks to serve his clients. U-Haul trucks in general are no Cadillac's, my driver's door could hardly close and the tires were unevenly inflated but I knew for certain that my reservation was assured with Tom. Some other locations I had dealt with in the past made promises but had no trucks when came time to pick it up. NEVER WITH TOM. His word is as gold, he has total integrity and he never failed to have what I ask for and for as many days I needed the truck for. I would not risk going elsewhere anymore.
Huguette CExcellent service.
wolfgang kNo personnel there, but call and discuss over the phone and. Received guidance about procédure for drop off
Evrard NThe agent is very approachable, and I have rented from this location several times. I highly recommend this place to anyone needing a U-Haul truck or trailer.
RAMASHAN MThere was no issue at all at the final location for pick up, and the guy there was very helpful. However everything else about the experience was frustrating and stressful. I was given so much incorrect information about where I had to reserve (on-line versus on the phone) then had my pick up location changed multiple times, the date/time changed and the size of the truck changed. No one, who called me from U--haul to repeatedly tell me they couldn't get me the truck/location I chose on-line, seemed at all concerned that this was a major inconvenience for me, expressed little to no support/empathy and were quite frankly either disinterested in helping or down right rude. When I got a call at 9:30am Saturday morning telling me I only had until 10:30am to pick up the truck - when I was originally told I could pick it up Sunday morning - the woman who called was blunt & unwilling to be the tiniest bit flexible. (And this was not the first location I had chosen but one that Uhaul switched me to because Kemptville no longer had a 10ft truck). I was more than an hour away from the location and there was no way I was going to get there for 10:30. I told her my daughter could probably get there just a bit after 10:30 but she was unwilling to wait. I understand people have schedules etc, however I was not the one asking to change the pickup time and I hadn't asked for that location. So my order was sent back "up to head office" and I was told someone would call me and find me a new location. I was then told I couldn't have a 10ft truck, unless I wanted to go a lot further to pick it up. The very last woman who called me was pleasant and seemed to actually care. In the end I had to go with a 15 ft truck but at least we could pick it up Sunday morning as requested. The truck did not have a dolley in it, which when I booked on-line (way back at the beginning) they said would be included. Sunday evening we had a family emergency (we were moving my elderly mother into a care home) and I was no longer able to take the truck to Peterborough so I called Uhaul to tell them I would return the truck to the location where we picked it up. You were already charging me an added fee for the drop off in Peterborough and then I was told there would be a penalty for returning the truck to Kanata!! How does that make sense? And you got a truck back with an almost full tank of gas because I filled it expecting to drive to Peterborough - that was penalty enough for me and a win for you. I asked for an emailed copy of the final bill and to this day have only received the invoice for the $255 paid the morning the truck was picked up. No final bill with mileage costs, extra fees etc. I have used Uhaul several times in the past years and have always had an ok experience. This experience has really soured me on your company and I will look elsewhere next time I need a truck.
KRISTA RSuper Tom is the best. He saved the day. Too long to explain but this employee deserves an award in customer service.❤️❤️❤️❤️❤️❤️❤️
TRACY DI was first provided a trailer where the brake lights don’t work. Please check your equipment before giving to customers. The process to rent took extremely long even though I provided the info online, everything had to be manually Re-entered.
VISVA SI was not given the $50 credit for the head office cancelling my reservation with this location last week Saturday, November 30, 2024 which caused me to rebook my reservation for December 6, 2024, a day that was very cold with less help from friends who were not available that day. My cancellation that day was for a reservation with the Innes Road location that I did not make. Also I was charged coverage I did not ask for, nor was told about, until when I saw it in my final bill. I declined it during my on-line check in on my November 30, 2024 reservation. The location should remove the $16.00 coverage charge in my final bill. Thanks. Nash.
R STom Lam is a special person
Matt CWonderful customer service when picking up and dropping off the vehicle.
IAIN MI had a number of issues: -there was no discernible way to form a line because the place was very cramped, and the rep was not helping to direct people and then took people out of order from when they arrived -I was trying to do the mobile check in (which I registered for) but the location is in a very poor cell service area and I had to travel down the road to get a signal…this is something customers should be aware of, or the location should make wifi available -when I got to the counter the rep said he wasn’t sure if he would have a van for me, even though I pre-booked, and then proceeded to tell me that it’s busy and they’re just giving things as people come…he actually gave away the van that was assigned to my booking to the guys right before me and ended up chasing them down in the parking lot to get the keys back so that I could have the vehicle that I pre-booked (it’s not responsible customers who pre-book that should lose out to those that come day of…we had put a bunch of arrangements in place with a number of people to transfer some items and if the van wouldn’t have been available I would have lost my mind) -the van itself was parked in a way that it was impossible to get the pics that the mobile sign in asks for…the vehicles were crammed in the parking area and there was not enough room to access vehicles properly…I also faced this issue at drop off and had to box in the vehicle next to the one I was bringing back -the rental are not full tank to full tank, which I have issues with because it always benefits u-haul…people will generally overshoot the amount of fuel to replace and the company is the one who benefits…it’s not a very customer-focused approach -dropping off was a nightmare…no matter where I went the app wouldn’t accept my pics (taken in the dark so you couldn’t see anything anyways) and I had to drive two minutes down the road and take pics of random grass so that the app wouldn’t let me move forward to finalize drop off (again, either have working wifi or don’t make mobile check in available at this location) Summary- I will never use UHaul again. I’ll go to Home Depot where I can get the same vehicle for the whole day with unlimited kms for five dollars more than I paid for UHaul. The customer service of the rep was extremely inefficient and unprofessional (forgot to add that he ASKED THE PEOPLE IN FRONT OF ME TO READ THEIR CREDIT CARD NUMBER OUT LOUD TO HIM) and didn’t respect reservation. The check in and out was nothing but frustrating. The only good thing I could say is that the van itself was fairly clean and well-maintained and was easy to drive. But I can get that at Home Depot without any of the headache from UHaul. Moral of the story- DO NOT GO HERE.
Elissa KI’m hesitant to grade this location. The tru k was as clean as we would normally get at any location. We’ve come to accept that most U-Haul vehicles have some deficiencies when you drive them but they are an improvement over yesteryear. Congrats. Recommend.? Of course .if the vehicle is available the customer doesn’t have a choice. Gotta go there. It is what it is
Stephen DNever will recommend U-Haul to anyone until my issues is dealt with in a satisfactory manner.
SUZANNE DThey lied and charge me extra gas and fees. Do not use them.
NICK RExcellent service :)
Shawn BSupertom is great and accommodating, he called me to let me know that there may not have been the full amount of trucks for the one-way and we sorted out making sure we could get me the truck on time.
LANGLEY AThe whole process from booking to pick up and drop off was smooth and easy. Thank you
CHRISTOPH LSuperTom is the best!
JESSE CThe online check-in process was extremely frustrating. If we had been informed ahead of time about the requirements, it might have saved us a lot of hassle. Due to issues with the mobile check-in system, we were delayed by over 50 minutes before we could leave. On top of that, the lockbox was difficult to open. The checkout process was even worse. The online system was riddled with issues, and we ultimately had to text photos directly to a staff member because the upload feature wouldn’t work. Overall, it was a major headache, and we lost valuable moving time because of the delays. It would have been much smoother to handle everything in person. While I would recommend the equipment itself, the check-in and checkout processes were far from acceptable. Additionally, having to return the equipment to the original location was inconvenient, especially since there was a closer site near our destination.
GRANT GI had originally booked to pick up in arnprior ontario but that trailer was not working so I had to go to the ottawa location which was a big inconvenience to say the least
MICHAEL OThe whole U-Haul experience is shit. Never got my deposit and am now awaiting a cheque from Arizona, so probably another 3 phone calls when doesn’t come in
KRISTOPHER GSuper Tom was nice but I was switched from a truck i reserved online to a 10 foot truck told it was same price. When billing was done it was not the same price it was .20 more a km. As well I selected no coverage and it was added on. Does not seem like a lot but equals out to around $30.00. Duspute has been made with Uhaul before we contact our CC company
KEVINMICHAEL CParking was tight as the lot was full. I was dropping off after hours so nobody was there to advise. I would suggest that they make sure a few spots are easily available in front.
Hans JNo improvements needed. Tom keeps the equipment clean, and our order is always ready to go. Tom is also very courteous, personal and funny. As a result of all the above, that's why we keep going back to his location.
Daniel CSuper Tom is the best!
JESSE CGood experience. Owner was pleasant and fun to speak to. Thanks.
Thornton CI've rented from here before. The gentleman running operations is helpful and nice. This time however, I was driving and noticed the DTRL weren't working as well as the marker lights. At night, I had no lights. Which would've been bad if I got pulled over for not having running lights. Otherwise the trailer was clean and had no other issues.
Waqar AThe customer service was soo poor. The place itself was soo creepy
MOHAMMED SNo improvements needed. Super Tom is awesome!
Daniel CWould be nice to have jack stands installed on your trailers to make it easier to hook up to a vehicle
DANNY LYour team was very professional whenever I reached out to them, they went ahead accommodating and helping me get an extension on the rental days. This is my second long distance move and your service has been on the same excellent standards thank you
Pradeep KDifficulty in finding the employee. Had to wait 30 minutes before locating him.
JOHN T