Customer Reviews for L&S Food Corp
(U-Haul Neighborhood Dealer)

843 reviews

245 Westbrook Rd   Ottawa, ON K0A1L0

(613) 831-2627

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(613) 831-2627

245 Westbrook Rd
Ottawa, ON K0A1L0

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person running this location is rude and insulted me several times. I would never return to this location to be insulted. Horrible experience.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYDYLAN C. 
Rating:
3.0

Customer did not leave a comment.

Ricardo Antonio C. 
Rating:
5.0

Customer did not leave a comment.

SUSANM R. 
Rating:
5.0

Great friendly helpful service

Louise R. 
Rating:
2.0

Hire a new manager, the man i had to deal with wasted my time and energy. I just wanted to get the Uhaul and it took nearly 30 minutes to actually get somewhere with the manager.

Jeremy P. 
Rating:
5.0

Always good at Thai location

Gary A. 
Rating:
2.0

The truck was filthy inside, it obviously had not been cleaned. The dash was covered with dirt and in fact the driver's license of a previous renter was in the cup holder. Not very reassuring during this pandemic.

Douglas H. 
Rating:
4.0

Don't move my location 5 times. Don't hang up on customers after making them wait for over an hour to get through. Don't think you can move a location the day before someone is moving making them drive over an hour out of there way. Make your app work.

Jack G. 
Rating:
1.0

I will be making a formal complaint with Uhaul directly.

christina J. 
Rating:
3.0

When you get there, there is a tiny written sign on where to call. The owner is hard to understand and does not give great instructions. His instructions for return did not include the return on the website instructions. Next move in 2 months will be from another location. Also having to back a 26' truck out of a tiny laneway was NOT fun

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Mohamed D. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Cons: Windshield was dirty. Pros: Was thankful that location was manned. Gave up on online pickup approach.

Jordan K. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
2.0

Agent was alone and disorganized, check in took too long. Washer fluid reservoir was empty. Steering very vague, van wandered all over the road.

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
1.0

Nobody there, everything is done over the phone. You are asked to pay for everything upfront and also needed to put an extra $100.00 as deposit, told that difference would be refunded. Receive a revised invoice after returning van asking for more money instead or receiving refund for difference of invoice total minus deposit. Still waiting for refund.

Edward K. 
Rating:
4.0

Furious over the return process. At time of pickup the agent informed me only to drop the keys in the red box when I returned the box can and trailer. Yet when I checked my emails last night I see an email from UHaul telling me that I n the fed to complete an online return including taking pictures or I would be charged an additional $20 fee. I was NEVER told this by the uhaul rep on sight. He told me that I only needed to return the vehicle and trailer clean and place the key in the red box which I did. I will NOT pay the addition $20 fee.

Terry B. 
Rating:
2.0

The registration process won't easy at all, the responsible guy at this place took almost 30 min to finish the paperwork and was asking a lot of questions. anyway, I dealt with many places before to rent a U-HAL and have had a good experience with other places. Thanks

Marwan A. 
Rating:
1.0

"Super Tom" gave misleading, inaccurate and essentially false information. I have been overcharged and have made a complaint to customer service.

Nancy M. 
Rating:
1.0

Had to call several times to confirm location and pick up time. I was put given many different numbers to call. Finally go through and felt better. When we went to pick the 15 foot truck, they did not have one available.We had to take 10 feet.Why confirm a reservation if it is not followed through? The 10 foot truck was not what I had paid for and was not big enough.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
3.0

ask the customer if they wanted insurance instead of just putting it. on the bill.

philip S. 
Rating:
5.0

Everything was very good, l enjoyed renting the van from this location. Thank You very much. John Duffy

John D. 
Rating:
5.0

Tom was really focus to find solution and to help to provide a great customer exprience !!

Dany G. 
Rating:
1.0

Customer did not leave a comment.

Veysel K. 
Rating:
2.0

Really enjoyed my Uhaul experience overall. Loved the online check-in and check-out. But, would not recommend this location. Difficult to reach some at the contact number, confusing when I reached someone (because they answered as L&S Foods), dismissive of my questions - when I was able to reach someone to confirm details, was told "yeah, its whatever the email tells you". Left me nervous/not confident I had booked and that vehicle would be ready for me as person seemed unable to verify what I'd done online. Truck was clean enough but not great, had odour. Overall, as I said, Uhaul was great, loved check-in/out, would not use this location again.

Abi S. 
Rating:
5.0

Honour the pick up location when we have booked well in advance. Send an email confirming location just before pick up day ( I never received one). I did not receive the $50 rebate that was promised to me because I had to pick up my uhaul van at a different and much further away location costing me a much higher mileage charge. The location at LS Foods was wonderful, however, the way the uhaul company operates and it's disorganization I will not use form rental needs in the future, nor will I recommend uhaul.

Bruce W. 
Rating:
3.0

Tom was nice. But the process for pick up took forever

Marv M. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
4.0

NA

Mubarik Ahmad S. 
Rating:
5.0

Initially, there was a problem with the pick up time (later than what I had booked) but Tom was very accommodating and made our rental easy. Big thank you goes out to Tom!

Richard B. 
Rating:
2.0

The truck was not ready for pickup at the required time. I had to load the blankets and dolly into the truck myself.

Matthew B. 
Rating:
2.0

I had to set up the trailer by myself with no help from the staff. I am 65 years old with a broken back from a motorcycle crash 10 years ago. The 9' trailer was almost to heavy to lift. I was charged too much with no clear explanation on the total costs. I have already asked for a motorcycle trailer in 3 weeks but from a different location.

Paul W. 
Rating:
4.0

All good

Donovan W. 
Rating:
2.0

there should be a way to properly skip the line with mobile checkin, maybe use those lock boxes... Also if i return my rental early, i want a reimbursement of the difference hours, because you get to reuse the van! you're charging two customers.

Salah M. 
Rating:
1.0

The truck had oil problem when I received and owner has asked me to add the oil by myself. I also added gas to the same level when i was done but he charged me $10 Not happy with my experience at this UHaul

Mohammad R. 
Rating:
2.0

Where do I start? From the fact that the app never and I mean never works. I rent from Uhaul a couple of times a year and have never successfully been able to pick up a vehicle without the person at the desk getting involved. But Uhaul doesn't seem to care because it has been like this for a couple of years. On to the manual pickup of the vehicle. Several people lined up waiting outside because none could successfully use the app to pick up their vehicle. Arrived at 9:15 to pickup my vehicle, finally got it at 9:55. They send you pics to show you the mileage and that the gas tank is full. It wasn't. We drove a total of 15.6km, this includes to and from the location, and had to put $18.60 of gas in the vehicle.... how could this be. This location always has unorganized service, the dealer seems more concerned with being humorous than being organized. Would not recommend this location, ever.

Howard W. 
Rating:
5.0

Great customer service out of the carp location. For all the things we were stressed out about during a move with 2 kids and no house for 10 days, Super Tom made the Uhaul process very easy and he was extremely flexible when it came to multiple extensions.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

the person we dealt with was very friendly and helpful

Gerard F. 
Rating:
4.0

Customer did not leave a comment.

Lynn N. 
Rating:
1.0

overcharged me. wasted my time and I can't get my money back. I will never use uhall again because of this. stealing money out of my pocket.

ross P. 
Rating:
2.0

Endroit plutôt délabré et peu invitant.

Claude S. 
Rating:
4.0

Customer did not leave a comment.

Xuepeng X. 
Rating:
5.0

Customer did not leave a comment.

Jillian R. 
Rating:
1.0

I had problems with the website for the pickup and the owner if the location was present but refused to help and obligated me to call a 1-800 number and in the end he had the key and not i. The automated box after all. This wasted 30 minutes of my 3 hour rental. The truck wasn't all clean. The website should allow us to upload photos all ready taken to do the return. I had taken all the necessary photos, put the key in the drop off box, but then realized that I needed to take the photos with the website open! A horrible experience

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

very COVID conscious. Everything was done over the phone.

kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Vitaliy A. 
Rating:
5.0

Customer did not leave a comment.

Jorge O. 
Rating:
3.0

Customer did not leave a comment.

brian T. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Have always had a great rental from here !

Taylor S. 
Rating:
4.0

The truck we got was clean but not well maintained. The lights were really dim and exhaust fumes were entering the vehicle while driving on the highway.

prabhjot S. 
Rating:
1.0

Truck key and truck was was mistakenly taken and had to wait over hour to find another truck which was way way too big

Talia K. 
Rating:
1.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Customer did not leave a comment.

Whitman H. 
Rating:
1.0

We were quoted an amount & were overcharged over 100$ more than we expected. We were never told of why or what this mysterious charge was for. We will never go back to uhaul ever again. Very disappointed.

glenn S. 
Rating:
1.0

I rent UHaul equipment frequently, usually from Gallagher's in Kanata N and less frequently from UHual dealers from all over south western and eastern Ontario. I measure every dealer by Gallagher's standard of excellence; they are my go to UHaul dealer and gold standard for UHaul customer excellence. So let me be very clear; I will NEVER EVER rent anything ever from Len's UHaul ever again. By far my worst UHaul experience ever! As per my usual; I booked a UHaul rental on line with set a confirmed date and time. Sadly Gallagher's was closed for my pick up date. Len's is a 10 minute drive from my home; approx 20 minutes prior to pick up I received a phone call from an unknown number and caller who didn't identify themselves but instead immediately asked “where are you”; “at home & who is this” was my surprised response. “You rented a trailer today”, he asked, “yes”. “When you picking up?” he asked., “at 1pm” I said. “Well hurry up, we are patiently waiting”, “I'm booked for 1pm”. “I'm booked for 1pm I responded”, “hurry up we are patiently waiting”, he said; “when you come you pick your trailer and text me”. When my wife and I arrived we found two sad looking UHaul trailers, I had rented a 4x8 so we backed up to it and texted as we'd been told. A few minutes later a man walked up and directed me to attach the light plug to my car. After doing as directed he then told me to turn on my lights, then directionals, brake and stop lights. After everything was good he then directed me to lift the trailer (I'm a senior) couple the hitch, screw down the ball coupler and attach the safety chains. Fortunately I'd watched EVERY OTHER UHaul dealer do this and knew how to do it but this was the first time I have ever been directed, with the UHaul guy watching, to connect and secure my own rental. Making matters worse, the trailer and the larger one beside it had been backed into a bit of an icy snow bank. As soon as I picked up the tongue the trailer lurched ahead, ramming the coupler into my car. Even worse; after I'd managed, without any assistance to push my rental a few inches up an incline, hook it up and secure it, this UHaul dealer apparently decided that this was the exact moment for him to lift the tongue of the other trailer, parked a foot or two away from the right side of my car and when he lifted the tongue out of the muck (as I did with my rental) the larger trailer also lurched ahead. In doing so this other trailer came within inches of gouging the right side of our Lincoln MKX!! What an idiot!! To make matters worse, I advised him that if he would leave the larger trailer as it was and give me a few moments I would move our SUV out of the way. “NO” was his directive. “Stay where you are”. So we had to watch and grimace as he insisted on again lifting the tongue of this other trailer so that he could place a stand under the trailer tongue. In the end, our SUV escaped damage, he then directed me to go turn around in the yard and park beside his office door. After I'd done this he came out of his office, looked at the hitch and again directed me to wait; he went back into his office and returned with something in his hand, which he insisted that I'd take from his hand. Instead I asked what they were and he told me they were rubber strips used to lock the safety chain to the hitch on our SUV. He directed me to take them and install them on the safety chains. I told him that I had no idea how to put them on. He directed me walk around the trailer to the passenger side through the mud (which I did) and watch. He then installed the rubber strip on the driver's side safety chain then handed me the second strip to install on the passenger side. There are three holes of differing sizes on this strip; he directed me as to which holes go where. At no other time did this UHaul dealer check the tightness or security of my forced hook up of the UHaul trailer to my SUV. If all this isn't enough to convince you to never go to Len's then let me leave you with this parting thought. When you return the trailer, you are required to place the trailer tongue on a stand. Now I know why the last renter of that larger runaway trailer which nearly gouged out the side of my SUV. I must confess that like that other renter, I didn't place my returned trailer on the stand either. I figured they were just as pee'd off and annoyed as I was with this tsunami of negative customer experience as I was; instead I left my rental as I found it, in the muck.

BLAKE F. 
Rating:
4.0

Customer did not leave a comment.

Tony C. 
Rating:
4.0

Customer did not leave a comment.

Mohamed O. 
Rating:
4.0

The gentleman serving us was friendly and competent. I appreciated his help, as we had not rented a truck in several years.

david L. 
Rating:
1.0

Worst rental experience, i chose counter pick up but door was closed and the man working there saw me through the window and bother to open the door or window. there wasnt any instructions at all. after 15 minutes of confusion i did online pick up and then he called me to over ride my rental, he ignored my $50 discount which i want back, he was silly and joked all the time on the phone, wasn't professional at all, he was rude, in simple english he was an asshole. My email dental2tech@yahoo.com an di want $50 refund.

Mohammad A. 
Rating:
5.0

Customer did not leave a comment.

adil M. 
Rating:
3.0

It was very difficult to turn truck around in parking lot. The on line app did not work, thankfully there was someone there who was very nice and helpful. The truck had no windshield fluid in it, so we had to put some in.

KIMW R. 
Rating:
5.0

outstanding business, great owner, goes the extra mile to help customers

daryl D. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
5.0

Great service. Thanks

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

eric L. 
Rating:
5.0

Tom goes above and beyond to ensure customer needs are met. Especially considering the Uhaul online experience is somewhat frustrating.

Scott S. 
Rating:
2.0

The phone app is unusable. I had to have the owner of the centre override my reservation in order for me to complete my rental. Spent 30 minutes figuring this out. No fun in -20C weather. For occasional users, having the default transmission setting as “tow” is simply wasteful on gas. I traveled less than 50k and had to spend $35 to refill. I only noticed an ill placed label at the end of my rental. Any company serious about reducing their greenhouse gas emissions would convert their fleet to non-tow as default and add a question about towing during the booking process.

Eric S. 
Rating:
2.0

More signage is needed or an email prior to explaining the process upon arrival to the customer. As a business owner myself I think companies should always viewing their process in the customers eyes. I arrived and searched the whole building to try and find a door to finally have someone knock hard on a window to direct me to "call only" to pickup the truck. I had to wait in my car while they went over everything I had already filled out prior. I would have arrived way earlier had I known there would be another verification process. The truck was extremely hard to back up and they stuck it beside two vehicles with another one behind me. All in all I was late to my destination and wished there was more communication how your process worked. You can't expect every customer to show up and know what to do. When I brought the truck back I watched so many other customers walk around confused.

Chelsea S. 
Rating:
5.0

Considering the Covid-19 pandemic, everything was done to a T, nothing to improve on

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

maria F. 
Rating:
2.0

Truck snowed in. Yard not plowed. Impossible to backup without getting stuck. Tires on 26' truck are dangerous for winter driving

jean sebastien D. 
Rating:
3.0

Customer did not leave a comment.

Yan V. 
Rating:
4.0

The individual that assisted me with getting set up with the rental was fantastic but even with his assistant it took far too long to get on the road not to his fault but to the U-haul share 24/7 system (fine tuning is very important for for me to recommend future rentals to other) this was a tryal for our future rentals as we rent frequently.

Rene P. 
Rating:
5.0

Amazing sales rep/ highly recommend/ super friendly and easy explanation of rental truck!!! Amazing job i will choose u haul again thanks to this sales rep!

Bland T. 
Rating:
3.0

Customer did not leave a comment.

Daniel T. 
Rating:
3.0

The entire interaction upon return was handled by text message. There was a bit of miscommunication. Sending text message photos of the interior of the truck AFTER having left the truck behind was a pain in the butt. I should have been advised of this procedure before dropping off the truck.

Chrustopher E. 
Rating:
4.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

I signed up for in person pick up and sat in the parking lot for 50 minutes in the cold calling the 1 800 number since the gentlemen there was not helping me. He then told me to call the 613 number, which was his number. Even more ridiculous. The parking lot was not ploughed. Considering we have had very little precipitation this year, this isn't acceptable. The fact that I had hired movers through UHaul, who were waiting for me added to the frustration. UHaul should not have given the option of in person pickup if it isn't available. They should also give people the heads up that it takes 50 minutes to pickup your vehicle. Unfortunately, I wouldn't recommend UHaul. I would however recommend the movers that I hired through UHaul, “Neil Stanley”. They were excellent.

Karen B. 
Rating:
5.0

Tom at the Stittsville/Carp location was great; very accommodating and helpful, also very well organized for dealing with customer following Covid19 health guidelines. I would rent here again.

maryse B. 
Rating:
1.0

The self serve option was HORRIBLE. I was standing outside the door and it was saying I wasn't at the location. Scanning the barcode didn't work either. The entire process was just awful. I will not be renting anymore uhauls.

jianpeng Z. 
Rating:
3.0

The location was fine, but the online check in process was a pain. Location service didn't work, I guess it is a bit "out of the way" and the scanning of the bar code at the location didn't seem to work. I choose this location because it was open, just in case there were problems, but it wasn't really open. There was a guy there shoveling snow, but his response was to call the 1800 number. He was of no help. The person we spoke with on the phone was great, but I'd suggest you don't offer online pick up if you can't work out the bugs/annoyances that have been widely reported online. If I had read those before renting, I would not have chosen mobile pickup.

STACEYSUSAN K. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
3.0

Customer did not leave a comment.

Jian Q. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

The trailer needs a leveling jack to be able to hook it up to a hitch. otherwise, the trail is too heavy for one person to lift,

Leo S. 
Rating:
4.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
4.0

Customer did not leave a comment.

Ashok V. 
Rating:
5.0

Customer did not leave a comment.

Kory G. 
Rating:
1.0

Customer did not leave a comment.

Loai M. 
Rating:
1.0

It took over an hour to get our U-Haul for they only have one person working at this location. The U-Haul we then received was very dirty.. food on the seat, the box of the U-Haul had a lot of dirt in it as well and it definitely had not been sanitized since the worker got the keys straight out of the dropbox to give them to me. Very unimpressed especially with it not being sanitized and the possibility of Covid exposure. The location to pickup my truck also changed an hour before my pick-up time. Luckily, we at least had a good experience with U-Haul customer service!

christine S. 
Rating:
1.0

No one answered the door of the shop when we arrived to pick up the trailer. On advice of grandson who was with me, we just took the trailer from the lot as he has done before at UHaul. Unfortunately he based his experience on renting a van and not a trailer. Apparently, the same rules do no apply. Who knew? Next day while on the road I got a call from UHaul who accused me of stealing the trailer. Wow. This rental experience was a quite a mess. However, this is the second time I have rented a UHaul trailer and they are very impressive. Strong and pull true. Will rent again but not from those people.

Franklin K. 
No reviews have been submitted for this location.

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