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ROBIN L
Customer Reviews for Larry Councils Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Within the last month I have rented three trailers, one truck, and a tow dolly from Larry Councils garage. The equipment was always available right on time. Larry was willing to make the reservations for me in the shop and discus the right equipment for my needs. He changed the reservation for me with no problems several times when my plans changed and I needed a new date or different item. When I returned a trailer and let him know that somewhere along the way the lights on the trailer stopped working, he checked not only the trailer but also my vehicle and correctly surmised there was a blown fuse in my car. Larry made the process as convenient as could be done. I would recommend this location if picking up or dropping off in Williamston meets your needs.
LUIS PI was charged 98.06 after I turned in the truck.. why was I charged this with out explanation. I think I should get an explanation for this charge. I paid $168.00 when I picked up the truck.
BISA Hgreat customer service
KIMBERLY JNothing . Great guy behind the desk. Real friendly I'm
MARVIN PVery upset that I had for 4hrs and was charged over $200. What happened to the Daily rentals without mileage charges
Jennifer AVery smooth and helpful experience
RANDY RIt was a sunday and it was closed
ELEANOR BPut Gas in the trucks
PATRICK DNo improvement needed
PHYLLIS EWill use again
JOHN BPut a drop off in Windsor NC
RAJNEESH NI have dropped off several U-Haul trucks at this location. Mr. Council is always friendly and prompt checking in the trucks. I dropped off the truck early and at night. I would feel more secure if the parking lot was a little more lit up at night.
KIMBERLY BNot sure if the location was responsible but the price quoted online and in person were about 100$ more. That did concern me.
DESMONT WNothing everything was great
PHYLLIS EThe cost was ridiculous
JOHN EQuick, easy, and convenient! Thanks for helping me move!
SHANNON KThere’s nothing to improve
TAKITA PDropped off after hours so cannot comment other than that the lot was clean and the drop box self-explanatory. Isn't it rather silly to require an answer to which I cannot intelligently reply? If I had not felt strongly about leaving a good review for te rental location I would not have submitted.
JOHN KWe dropped the U-Haul off after their closing hours and put the key in the drop box. The next day, we received a confirmation email saying that they had received the U-Haul, and everything was good to go.
NANCY HTruck tires were a bit worn and didn't have a lot of thread on them so we couldn't go where there is soft dirt for the possibility of getting stuck and the check engine light was on truck as well (did not interfere with job at all). Besides that, process was quick and easy for the most part! Awesome place for a quick job well done! Thanks!
LILLIAN DI don't have any
GLENN ALarry was very friendly and helpful could not have gone better
ROBERT HThis facility worked well as a Place to return your vehicle after hours. The business itself was closed at the time of the return.
Emanuel RLarry was very personable, quick, yet not pushy. I was very pleased with my experience.
Derrick PMr. Council was nice and there was no problem with setting up the truck rental. I chose to call him first before reserving online to be sure the truck was available local/ which it was. He let me know I could do the transaction in person, which I preferred. The next day, as requested the rental was picked up with no problem. Thanks so much Mr Council.
LETITIA PQuick easy service no complaints.
William BThe pick up location was 30 miles further than where I booked it. Yet at the same location where I had booked was the exact truck on the same morning. I called the evening before and the location confirmed it. We also drove past that location that morning and saw some on the lot. I had booked a one way but apparently the trucks on that lot were 2 way only. I feel that if I reserve a truck for a certain location and that size truck is available then uhaul should honor that and not send me 30 miles out of the way . I have always rented with uhaul but this experience has made me question wether my next rental will also be a hassle. If I had wanted to book a truck 30 minutes out of my way I would have !!! Lucky for uhaul that it was a small town that I booked in and there were no others options available last minute.
Christina AEverything was good
McGarret GI am not going to penalize one of your retail sites who are simply providing this service as in additional product for their customers outside of their core business, for UHAULs failures as a company. Mr Counsil was extremely helpful and professional over what he could control. This will be the LAST time I use Uhaul service but this is due to your own corporate failures and not the pick up location. We originally scheduled this for pickup in Greenville, NC (where we live). Only to find out less than 24 hrs before pick up that our pick up location had been changed to Wilson, NC (45 minutes away). When we arrived the next morning to pick up our tuck, the extremely helpful attendant at that location couldnt find our reservation. While she was trying to assist us, i received a call from Mr Council (thankfully as I had received no update from Uhaul directly) indicating he had our truck reservation. This location was over an hour from the pick up location in Wilson, NC. Thus, we had to travel a total of 3 hours out of our way in order to pick up this truck. I didnt receive an update from Uhaul until well after learning of the pick up location being changed for a second time. The minimal credit you provided didnt even cover my additional gas and mileage expense much less the profound inconvenience and disruption to our move schedule. So again I am not going to penalize your retail site for this extremely poor experience but this will be the last time i use Uhaul.
Kirk WExcellent service from Larry. He stopped what he was doing and set up the rental. I have rented from him before a number of times and will continue to do so when needed, and always recommend him to friends.
murrray eEverything was good
ob oMr. Council has always been so nice and professional, which is why we always rent with UHaul !!
Allison PRandy was prompt in helping us turn in trailer, friendly and courteous.
Judy HThis is our second time going to Larry, and he treats us horrible, and always giving us a hard time. He over charge because he feel he can even if we told him we’re going 30 minutes away he over charged us. He not only overcharged us but the first time we rented with him he told customers in my face that we had to leave and come back because we didn’t have the money !!! Absolutely NOT OKAY !!! I wouldn’t recommend anyone to him !!!
AunShontik WEverything was good
james hI called Mr. Council and he answered all my questions. Within 15 minutes I arrived and I drove out with my Uhaul.. Thank you so much Mr.Council for your service.
naomi rThe following comments are mostly directed at my U-haul rental experience and not all towards Larry Councils Garage. Equipment that I reserved was not available at the location I reserved it (Plymouth, NC). And this not the first time U-haul has done this to me. What good is a reservation it you can't count on it? I was sent to another location to pick up the equipment and after a verbal "fight", was finally granted the option to drop it off at my local U-haul without the One Way charge. It seems to me that when U-haul messes up, they should automatically try to better accommodate you not inconvenience you more, without having to ask/demand. Trailer tire pressure seemed very low on one tire (I did not check it) and I had to go well below 50 mph to avoid excessive sway back and forth. Car was empty and loaded properly.
Lincoln VThe service was excellent and the equipment was perfect. Thank Mr. Larry.
glenda sDid not get vehicle reserved. Vehicle was not cleaned. Also could not check return of vehicle in after hours. Did not get clear instructions on return requirements and got charged extra $80 for a few gals of gas.
lloyd oReally nice and helpful! No trouble at all! Helped end the rental worry free!
Todd SProfessional garage Larry Council always a gentleman
JAMES AMy very first time renting a uhaul from anywhere and the man was so nasty over the phone and in person i will never rent another one from them or tell my friends to go there!!!!!
Oliver JFriendly and respectful service was provided by the agent at the location in question.
leslie rNot a thing. Everything went well. Thanks
jerry cTurned in trailer and was out in 5 minutes. Friendly and courteous service .
Ben sDue to the time of drop off no one was on location, Sunday 1330.
ORVILLE WLarry was friendly and the dispatch process was smooth. See Larry if you need a Uhaul in Williamston, NC.
Gary PNot sure they can be improved. I called on Wednesday May 31 to check availability of a 15 foot truck to move some furniture, on Friday, June 3. Mr. Larry checked and told me, that a 15 foot truck would be available, so I went ahead and reserved said vehicle for a total of 24 hours, which meant, when o picked it up Friday, after lunch, I would need to return it 24 hours later. I picked up the vehicle at 11:30, so I had to return it by 11:30 the next day. We got things loaded and delivered much sooner, so we were able to return the truck at around 6:30 on Friday. The office was closed but with the online return link they sent me, I had no problems returning the vehicle. This was not the first time I have rented a UHaul Truck from Mr. Larry, and I am certain it won't be my last.
Todd JLarry Council’s Service center and U-Haul rental location is excellent!! Larry is very helpful and knowledgeable on all the U Haul equipment he rents! I recommend him and his services to everyone!!
John MMr. Larry was courteous and informative!
annette aGreat service!
tony bLarry was very professional and helpful, someone everyone would want as a neighbor. Drop off and check out was very easy.
John MAll went well.
vaughn gPerfect
Misty STHE GENTLEMAN THAT HELPED ME WAS VERY HELPFUL AND PLEASANT. WOULD GO THERE AGAIN TO RENT A TRAILER. HAD NO IDEA THAT THERE WAS A UHAUL LACATION IN WILLIAMSTON.
Christianne GGreat service I would recommend for everyone friendly staff
bartholomew wNothing. I had the best experience. The truck were ready for pick up when I arrived.
terise jThis location was closed each time we dropped the vehicle off.
Milton D